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Found 7 results

  1. After installing the new QuarkXPress 2021 (version 17.0.0), with Use Expert System Algorithms enabled, scans now yield a false positive of Malware.Heuristic.1003 for C:\PROGRAMDATA\QUARK\QAUDUMP\QUARK UPDATE.MSI in Malwarebytes 4.4.0 and 4.4.2. A couple of weeks ago I had a similar issue with Corel Video Studio involving Malware.Heuristic.1001 and Quark's Updater utility being flagged with Malware.Heuristic.1003. After Senior Research Engineer, Rich Matteo, whitelisted those files I uploaded on June 10th, they stopped getting flagged. I am curious if Quark's anti-piracy measures are engaging in excessive monitoring activity that may be perceived as malicious? False Positive Malware.Heuristic.1003 for QuarkXPress 2021.zip
  2. After enabling Use Expert System Algorithms, Threat Scans now yield false positives of Malware.Heuristic.1001 in C:\Windows\Installer for Corel Video Studio Pro and Malware.Heuristic.1003 for InstallShield Blank Project Template. Additionally, Malwarebytes Premium also gives false positives of Malware.Heuristic.1003 for QuarkXPress' Updater in C:\ProgramData\Quark. I am not sure if this is due to excessively invasive copy protection schemes being employed by both Corel Corporation and Quark, or overly zealous heuristics in Malwarebytes? 1938753306_FalsePostivesonCorelQuarkfiles.zip
  3. A few months ago I downloaded Malwarebytes Anti-Malware and ran a full scan. It identified several potential threats. I quarantined them and deleted them. Immediately afterward I started having system issues, (i.e., frequent crashes, boot-up failures, errors when starting software or when going into windows). After about a month of this, I figured I should run a system restore to a date prior to installing Malwarebytes assuming that my deleting one or more of these "potential threats" is what was causing my system problems. Unfortunately the only choices for restore dates were subsequent to my installing and running the scan. One of my biggest issues is my inability to start QuickBooks--my business accounting software. I get a Windows Installer--Preparing to install message that won't go away until I close it with Task Manager. Please Help! I recently ran a scan again and it found 21 more "PUP" files. I decided to just exit without deleting them, for now. I don't need any more problems
  4. Hi I have two computers - an HP desktop running WinXPSP3 and an HP laptop running Windows7 64bit. Both are protected by Norton Internet Security and I regularly run a full scan using Malwarebytes (normally once a week). I had some problems with a virus about 6 months ago but after full OS installs everything has been fine. Last night Malwarebytes reported the same problem on both computers - Trojan.Agent/Gen-Virut detected in: C:\WINDOWS\INSTALLER\{90110409-6000-11D3-8CFE-0150048383C9}\MISC.EXE and C:\WINDOWS\INSTALLER\{90A40409-6000-11D3-8CFE-0150048383C9}\MISC.EXE I removed the threats and rebooted as instructed on the screen but I'm worried that my machines may have been, and may still be infected. These files are related to MS Office 2003. Can anybody advise whether these is likely to be a false positives or is it too late now that I've removed the threats? Any help much appreciated. Thank you Mike
  5. I have the same problem as this user: Nancydnv posted on 25 May 2012 - 09:26 P I have the following: HP Pavilion Elite e9180t Desktop PC Windows Vista Ultimate (64-bit) I followed the instructions given by the Moderator, Maurice Naggar (Thank you!) and got to the part where I tried to update Word. I selected 7 important updates for Word, but the update failed with the following error: Code 80246007 Windows Update encountered an unknown error. Here is the last part of the Windows Update Log, per Maurice's suggestion. 2012-06-24 09:46:02:015 1112 1058 DnldMgr * All files for update were already downloaded and are valid. 2012-06-24 09:46:02:107 1112 10ac AU >>## RESUMED ## AU: Download update [updateId = {58342C71-E20B-47F1-A04A-BC973A3B9F2E}, succeeded] 2012-06-24 09:46:02:108 1112 10ac AU Setting AU scheduled install time to 2012-06-25 07:00:00 2012-06-24 09:46:05:649 1112 11c8 Report REPORT EVENT: {4E7F6D7A-4CCB-43BF-B5B5-0AC005C1617F} 2012-06-24 09:46:00:649-0400 1 162 101 {AA929535-5C55-4FD2-853B-CEA86604F412} 100 0 AutomaticUpdates Success Content Download Download succeeded. 2012-06-24 09:46:05:649 1112 11c8 Report REPORT EVENT: {4FD755ED-5CBB-4CBB-90D7-6A75494C0573} 2012-06-24 09:46:00:650-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Monday, ‎June ‎25, ‎2012 at 3:00 AM: - Security Update for Microsoft Silverlight (KB2690729) - Security Update for Microsoft Office 2007 suites (KB2596792) - Security Update for Microsoft Office 2007 suites (KB2597162) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2604121) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2686827) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656405) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656368) - Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, and Server 2008 for x64 (KB2604111) 2012-06-24 09:46:05:649 1112 11c8 Report REPORT EVENT: {980C0998-11AC-426B-ADDC-58558780FEC5} 2012-06-24 09:46:01:330-0400 1 162 101 {DC548E48-407C-48E1-ACA4-6B4C0DF14E69} 101 0 AutomaticUpdates Success Content Download Download succeeded. 2012-06-24 09:46:05:649 1112 11c8 Report REPORT EVENT: {EC5E4C4D-01FC-4F4B-8CFB-02F2C53CA8D3} 2012-06-24 09:46:01:331-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Monday, ‎June ‎25, ‎2012 at 3:00 AM: - Security Update for Microsoft Silverlight (KB2690729) - Security Update for Microsoft Office 2007 suites (KB2596792) - Security Update for Microsoft Office 2007 suites (KB2597162) - Security Update for Microsoft Office 2007 suites (KB2597969) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2604121) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2686827) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656405) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656368) - Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, and Server 2008 for x64 (KB2604111) 2012-06-24 09:46:05:650 1112 11c8 Report REPORT EVENT: {54BB4D55-30B5-49D4-B5B9-72C2F6E10FC9} 2012-06-24 09:46:02:107-0400 1 162 101 {58342C71-E20B-47F1-A04A-BC973A3B9F2E} 102 0 AutomaticUpdates Success Content Download Download succeeded. 2012-06-24 09:46:05:650 1112 11c8 Report REPORT EVENT: {3FD6077B-D501-41D8-8633-8911F33822BC} 2012-06-24 09:46:02:108-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Monday, ‎June ‎25, ‎2012 at 3:00 AM: - Security Update for Microsoft Silverlight (KB2690729) - Security Update for Microsoft Office 2007 suites (KB2596792) - Security Update for Microsoft Office 2007 suites (KB2597162) - Security Update for Microsoft Office 2007 suites (KB2597969) - Security Update for Microsoft Office 2007 suites (KB2596672) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2604121) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2686827) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656405) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656368) - Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, and Server 2008 for x64 (KB2604111) 2012-06-24 09:46:05:650 1112 11c8 Report CWERReporter finishing event handling. (00000000) 2012-06-24 09:46:06:714 1112 1388 DnldMgr BITS job {82A8ED51-E8A5-44D5-8461-F0D118BCEBF0} completed successfully 2012-06-24 09:46:06:753 1112 1388 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\0f0907625638e61779c31afa67d997dc\word-x-none.cab: 2012-06-24 09:46:06:787 1112 1388 Misc Microsoft signed: Yes 2012-06-24 09:46:06:791 1112 1388 DnldMgr Download job bytes total = 9344174, bytes transferred = 9344174 2012-06-24 09:46:06:851 1112 1388 DnldMgr *********** DnldMgr: New download job [updateId = {E9CEE27F-BD09-44A2-9D96-FF1C327A8CFC}.100] *********** 2012-06-24 09:46:06:851 1112 1388 DnldMgr * Queueing update for download handler request generation. 2012-06-24 09:46:06:852 1112 1388 DnldMgr Generating download request for update {E9CEE27F-BD09-44A2-9D96-FF1C327A8CFC}.100 2012-06-24 09:46:06:868 1112 1388 Handler MSP download: file word-x-none.cab already exists in sandbox directory (C:\Windows\SoftwareDistribution\Download\0f0907625638e61779c31afa67d997dc) 2012-06-24 09:46:06:906 1112 1388 DnldMgr *********** DnldMgr: New download job [updateId = {E9CEE27F-BD09-44A2-9D96-FF1C327A8CFC}.100] *********** 2012-06-24 09:46:06:908 1112 1388 DnldMgr * All files for update were already downloaded and are valid. 2012-06-24 09:46:06:913 1112 10ac AU >>## RESUMED ## AU: Download update [updateId = {BB532FA9-A803-4110-A0AB-3CF2DDEE2158}, succeeded] 2012-06-24 09:46:06:913 1112 10ac AU Setting AU scheduled install time to 2012-06-25 07:00:00 2012-06-24 09:46:09:913 1112 1388 DnldMgr BITS job {4268D1EB-2878-4DE6-8408-6FF2B40A7295} completed successfully 2012-06-24 09:46:09:949 1112 1388 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\7b629ad3647df5110e89f679b1d63b9a\excel-x-none.cab: 2012-06-24 09:46:09:982 1112 1388 Misc Microsoft signed: Yes 2012-06-24 09:46:09:986 1112 1388 DnldMgr Download job bytes total = 8931062, bytes transferred = 8931062 2012-06-24 09:46:10:042 1112 1388 DnldMgr *********** DnldMgr: New download job [updateId = {29159051-F5E0-4E7F-8F6A-07D4677F2E7C}.100] *********** 2012-06-24 09:46:10:042 1112 1388 DnldMgr * Queueing update for download handler request generation. 2012-06-24 09:46:10:042 1112 1388 DnldMgr Generating download request for update {29159051-F5E0-4E7F-8F6A-07D4677F2E7C}.100 2012-06-24 09:46:10:062 1112 1388 Handler MSP download: file excel-x-none.cab already exists in sandbox directory (C:\Windows\SoftwareDistribution\Download\7b629ad3647df5110e89f679b1d63b9a) 2012-06-24 09:46:10:097 1112 1388 DnldMgr *********** DnldMgr: New download job [updateId = {29159051-F5E0-4E7F-8F6A-07D4677F2E7C}.100] *********** 2012-06-24 09:46:10:099 1112 1388 DnldMgr * All files for update were already downloaded and are valid. 2012-06-24 09:46:10:103 1112 10ac AU >>## RESUMED ## AU: Download update [updateId = {027E9EE8-062C-4099-86CC-F2855F6E7604}, succeeded] 2012-06-24 09:46:10:103 1112 10ac AU Setting AU scheduled install time to 2012-06-25 07:00:00 2012-06-24 09:46:10:692 1112 1058 DnldMgr BITS job {4A2FDED6-22B2-428E-9D95-69B3E8289017} completed successfully 2012-06-24 09:46:10:704 1112 1058 Misc Validating signature for C:\Windows\SoftwareDistribution\Download\441a08a5516e761cd9a27185f73b14cf\wordconv-x-none.cab: 2012-06-24 09:46:10:716 1112 1058 Misc Microsoft signed: Yes 2012-06-24 09:46:10:720 1112 1058 DnldMgr Download job bytes total = 2113952, bytes transferred = 2113952 2012-06-24 09:46:10:721 1112 1058 DnldMgr *********** DnldMgr: New download job [updateId = {4ABB6B79-5745-498A-B023-ECF70761447A}.101] *********** 2012-06-24 09:46:10:721 1112 1058 DnldMgr * Queueing update for download handler request generation. 2012-06-24 09:46:10:721 1112 1058 DnldMgr Generating download request for update {4ABB6B79-5745-498A-B023-ECF70761447A}.101 2012-06-24 09:46:10:731 1112 1058 Handler MSP download: file wordconv-x-none.cab already exists in sandbox directory (C:\Windows\SoftwareDistribution\Download\441a08a5516e761cd9a27185f73b14cf) 2012-06-24 09:46:10:745 1112 1058 DnldMgr *********** DnldMgr: New download job [updateId = {4ABB6B79-5745-498A-B023-ECF70761447A}.101] *********** 2012-06-24 09:46:10:746 1112 1058 DnldMgr * All files for update were already downloaded and are valid. 2012-06-24 09:46:10:750 1112 10ac AU >>## RESUMED ## AU: Download update [updateId = {D64C6CEF-07E8-41BE-971E-2138AA54DEDC}, succeeded] 2012-06-24 09:46:10:750 1112 10ac AU ######### 2012-06-24 09:46:10:750 1112 10ac AU ## END ## AU: Download updates 2012-06-24 09:46:10:750 1112 10ac AU ############# 2012-06-24 09:46:10:750 1112 10ac AU Setting AU scheduled install time to 2012-06-25 07:00:00 2012-06-24 09:46:10:776 1112 7c4 AU Getting featured update notifications. fIncludeDismissed = true 2012-06-24 09:46:10:776 1112 7c4 AU No featured updates available. 2012-06-24 09:46:11:912 1112 11c8 Report REPORT EVENT: {B4CD8026-0BC7-4CAF-84A9-4FA76A15FA17} 2012-06-24 09:46:06:912-0400 1 162 101 {BB532FA9-A803-4110-A0AB-3CF2DDEE2158} 100 0 AutomaticUpdates Success Content Download Download succeeded. 2012-06-24 09:46:11:912 1112 11c8 Report REPORT EVENT: {A0874541-A498-449B-BB84-30028FBD77D9} 2012-06-24 09:46:06:913-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Monday, ‎June ‎25, ‎2012 at 3:00 AM: - Security Update for Microsoft Silverlight (KB2690729) - Security Update for Microsoft Office 2007 suites (KB2596792) - Security Update for Microsoft Office 2007 suites (KB2597162) - Security Update for Microsoft Office 2007 suites (KB2597969) - Security Update for Microsoft Office 2007 suites (KB2596672) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2604121) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2686827) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656405) - Security Update for Microsoft Office Word 2007 (KB2596917) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656368) - Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, 2012-06-24 09:46:11:912 1112 11c8 Report REPORT EVENT: {A568D6A8-04AC-43AC-B116-1D5730990B3A} 2012-06-24 09:46:10:103-0400 1 162 101 {027E9EE8-062C-4099-86CC-F2855F6E7604} 100 0 AutomaticUpdates Success Content Download Download succeeded. 2012-06-24 09:46:11:912 1112 11c8 Report REPORT EVENT: {01D52C25-8F87-43AA-989C-2C1524FE6D26} 2012-06-24 09:46:10:104-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Monday, ‎June ‎25, ‎2012 at 3:00 AM: - Security Update for Microsoft Silverlight (KB2690729) - Security Update for Microsoft Office 2007 suites (KB2596792) - Security Update for Microsoft Office 2007 suites (KB2597162) - Security Update for Microsoft Office 2007 suites (KB2597969) - Security Update for Microsoft Office 2007 suites (KB2596672) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2604121) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2686827) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656405) - Security Update for Microsoft Office Word 2007 (KB2596917) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656368) - Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, 2012-06-24 09:46:11:913 1112 11c8 Report REPORT EVENT: {9868FC24-856F-4A5A-A816-617635E381B7} 2012-06-24 09:46:10:750-0400 1 162 101 {D64C6CEF-07E8-41BE-971E-2138AA54DEDC} 101 0 AutomaticUpdates Success Content Download Download succeeded. 2012-06-24 09:46:11:913 1112 11c8 Report REPORT EVENT: {318073A3-10E4-42B3-BEF8-5CDBE0D54B8D} 2012-06-24 09:46:10:751-0400 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Installation Ready: The following updates are downloaded and ready for installation. This computer is currently scheduled to install these updates on ‎Monday, ‎June ‎25, ‎2012 at 3:00 AM: - Security Update for Microsoft Silverlight (KB2690729) - Security Update for Microsoft Office 2007 suites (KB2596792) - Security Update for Microsoft Office 2007 suites (KB2597162) - Security Update for Microsoft Office 2007 suites (KB2597969) - Security Update for Microsoft Office 2007 suites (KB2596672) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2604121) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2686827) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656405) - Security Update for Microsoft Office Word 2007 (KB2596917) - Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008, Server 2008 R2 for x64 (KB2656368) - Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, 2012-06-24 09:46:11:913 1112 11c8 Report CWERReporter finishing event handling. (00000000)
  6. Similar problem to Nancydnv in another post. Perhaps Maurice you can help me as well? I have Windows Vista, 64-bit. I've been trying to perform 12 Windows updates for about two weeks now, but they consistenetly fail. Tried in a "clean boot" state, as well as with limited services running as a few websites suggested but with no luck. I started to notice many users who had a similar problem with Windows update were also using SM, so I uninstalled it completely. System restore will not go back further than 5 days, even though that box is checked. I tried doing the updates in 2 groups of 6 as well without any success. Error codes are 80070641 and 641. I've tried Microsoft Fixit with no success. I've also tried Windows Installer 4.5 (KB942288-v2-x86.msu, KB942288-v2-x64.msu, KB942288-v2-ia64.msu), but none would work as all three said they were not for my version of Windows. Another site suggested I go to services.msc, however, when I do, Windows Installer is NOT listed. I tried the "merge" with the Windows Reg Editor 5.0 and reboot, but that did not work either. Up until now I have had no problems with SM and just renewed it earlier this month. Needless to say I will be asking for a refund! At the cmd promp I have entered: net stop wuauserv [enter] Next I am browsing the C drive for: Windows\Software Distribution\Download I have 68 items in that folder going back to Sep. 2010. Is the next step to delete all of these? I assume no adverse affect if these files are deleted? Once that is done I understand I should go back to the cmd prompt and enter: net start wuauserv [enter] ~~~ logoff and reboot How exactly do I do a custom scan selection and will ANY updates work if I do not see Windows Installer listed in my "Services" (local) folder? If I am to proceed, only Office updates at first, correct? Post back here if even those fail? Detailed step-by-step assistance would be greatly appreciated. Please let me know if I inadvertently left out any pertinent information for troubleshooting. Thanks!
  7. I'm having some serious problems with lots of things on my computer. I have Windows 7 Home Edition and recently tried speeding up my computer with a reg fixer and by defragging it. It's kind of sped up but more problems have come up in place of that. Firstly my sound isn't working. Everything says it should be but when I do a troubleshoot it says hardware changes haven't been found. Second problem is my internet. It's working A-OK but it gives me that red x at the bottom and says I'm not connected. Third and most significant problem is that the windows installer is not working at all! I can't reinstall google chrome and I can't install windows fix it and I can't install basically anything that might help me in my plight to a clean computer. Along with this is the error 0 and 440 that I get starting mbam. I tried this: Click on Start, click Run, and then type devmgmt.msc and click OK On the View menu click on Show hidden devices Browse to Non-Plug and Play Drivers and you should see something like TDSSserv.sys Highlight that driver and right click on it and select DISABLE Now RESTART your computer. Download a copy of Malwarebytes but DO NOT run it yet. Rename the downloaded installer file to any generic name such as your own name but keep the .EXE extension on the file and run it. Once the program is installed go to the UPDATE tab and try to update the program if you can. Then go to the SCANNER tab and run a Quick Scan and allow MBAM to fix anything found. from http://forums.malwar...?showtopic=6944 but I dont have TDSSserv.sys. And I tried finding WoW64 because of advice in another forum but couldn't find that either. Lots of other pointed me to do different things and none of them have fixed my problem. Hopefully I can get some help here though. I'm thinking though that the 0 and 440 errors on startup are maybe because it can't install updates... And I also think maybe the problem may have been from the program I used to fix my registry :/ Well any advice would be amazing! Thanks!
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