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Found 2 results

  1. I have my wife's computer set to run an update daily at 10:00am. Each morning she boots up and by noon has a message in the lower right corner of her screen that the "Database is out of Date", "Update Now". Catch is that when she clicks on "Update Now" it grays out and then reappears but nothing happens. I open Malwarebytes to the Dashboard and the update option is grayed out. If I reboot, and log in with the same username and password as before, I can go into the Dashboard and run an update. Malwarebytes was installed as an Administrator and I run the updates with the Administrator username. I know there is an FAQ that addresses this issue but the FAQ indicates MB was installed as a Standard user, not an Administrator but this is not the case. He system is running Windows 7 Ultimate 64 bit with 32 GB of RAM. I have the same Malwarebytes settings on my computer and it updates as scheduled with no glitches. I am running Windows 8.1 with update 4 and 16 GB of RAM. Any ideas, other than uninstall and reinstall as Administrator, would be appreciated. Tech Support is indicating 3-4 days for a standard response to emailed problems and if they are typical of most support centers that means 5-7 days if I am lucky.
  2. Hi. I keep getting a message saying 'databases out of date'. When I click on the green 'update now' button, it disappears then reapperas several times. On the dashboard, if I click on 'FIX NOW' nothing happens. Can you help? Please keep any answers simple as I have very little knowledge about computers.
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