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Found 17 results

  1. I've gone through various threads and sequences of using Malwarebytes, adwcleaner and hitman pro along with chrome cleanup and this PUP still reappears. I've booted into safe mode and used adwcleaner and then reboot and clean, still nothing permanently removes this thing... suggestions?? Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 12/4/17 Scan Time: 10:00 AM Log File: adb5ef4e-d914-11e7-8763-c07cd1fe0346.json Administrator: Yes -Software Information- Version: 3.3.1.2183 Components Version: 1.0.236 Update Package Version: 1.0.3407 License: Pr
  2. My Windows 7 computer appears to be infected with a PUP called SweetPacks. I've tried removing it using Malwarebytes Pro, Windows Defender, and Hitman Pro. SweetPacks is not showing up as a program I can uninstall on the Control panel. What do I need to do to get rid of this infection permanently?
  3. Hello forums, I am a trial user of Malware Bytes Anti-Malware battling a handful of unwanted programs. A few years ago, my computer was the victim of a browser hijack and trojan from a company called "Sweetpacks". We successfully removed the trojan with Microsoft Security Essentials and fixed the damage to Chrome, but Internet Explorer still makes me extremely uncomfortable. A few days ago, I noticed the presence of Sweetpacks Internet Explorer Toolbar in my program list from a few years ago. Fearing we missed something, I ran multiple virus scans with no yield. After this, I attempted to u
  4. In the process of reinstalling my programs after a (Windows 8.1 64-bit) refresh, I have somehow aquired Sweetpacks. My Malwarebytes Premium doesn't detect it, even when I set it to treat PUPs as malware. But it sure is there, everytime I launch Chrome (but not IE). I've looked all over the web for a way to get rid of it, but unfortunately each solution wants me to download something else that I'm not sure I trust. (Once burned.....) Actually, Norton didn't like me trying to download FRST64.exe, but I trust Malwarebytes, so turned off Norton and downloaded. Please help. I've attached th
  5. Hello everyone, I am new to the forums and I am new to being infected. I have read through this thread on the same problem: https://forums.malwarebytes.org/index.php?/topic/134786-malware-removal-request-updater-by-sweetpacks-pupoptionalsweetpacksa/ However, I don't know if I am supposed to take the same steps that this man took! Help would be nice, and if I am going about this wrong then any corrections/suggestions are welcome!
  6. Your magic is weak, MBAM... I hope that you guys have noticed the pattern. Note how many users are reporting a pre-scan crash. The difference between what others are reporting and this report is that I am pretty sure that the perpetrator involved is something left by one of the Sweetpacks PUPs. You are several steps from being able to assist any customers in getting rid of it. Both your regular anti-malware products, and Chameleon insist on updating the product before scanning. This is your Achilles heel. The PUP plugs your update IP, and feeds your program garbage. However, the act of try
  7. My latest scan reported 2 PUPs that are apparently related to a "sweetpacks" tool bar. I don't have a toolbar on my Firefox but would like to get rid of these. Problem is one of them is in my Firefox prefs.js and I don't want to just delete that if I might loose something that Firefox needs. prefs.js is just a text file and I can see activity related to conduit. Can that just be edited out? Would appreciate guidance on how to resolve this. I checked the Self Help Guides, 24 pages!, but did not see anything that applied to this issue. Follows is the "copy to clipboard" data from the threat repo
  8. Hello I have been working on removing some malware that I am unsure exactly how it got on my computer. I run malwarebytes and prevx/webroot, and neither program is able to remove the "IE Toolbar " program from my control panel installed programs list. I was following the post from this thread and decided to make a help thread before proceeding any more. https://forums.malwarebytes.org/index.php?showtopic=125930 I scanned full with an up to date malwarebytes, couldn't get security check to give a log, and moved on to adwcleaner. I have logs for malwarebytes and adwcleaner, but I am submitting
  9. There was a file that I downloaded onto my PC that ended up on my list of Programs - it's called "Zip Extractor Packages," and clicking on it also installed some known malware programs. I'm not sure if it's a virus, malware, a benign or dangerous PUP or something else, but since there are only a few dozen Google hits on this, I'm wondering if it's brand new, what its effects are, and how to fully remove any remnants of it. Unfortunately I don't have a copy or screen shot to attach, since my PC went to Geek Squad and they said all malware/viruses were removed. But since it may be a brand ne
  10. I have malware on my system called "Zip Extractor Packages" but since there are only a few dozen Google hits on this, I'm wondering if it's brand new and how to remove it. I'm also concerned that the site MalwareTips.com may be perpetuating malware, since they didn't post my post on this Here's what happened: I downloaded two mp3/WMA splitters that came in a zip pack (I think it was from cnet, and it was "MP3 WMA Cutter" & another, but my PC is in the shop so I'm not sure of the 2nd one). Two days later I noticed that I couldn't update my AVG free, then I closed my Firefox browsers
  11. To whom it may concern. My Name is Ellad Kushnir, Marketing manager at Perion. We've had issues of false positive markings in the past and it seems that our setup file is being marked by Malwarebytes, this is a False -Positive mark. SweetIM is a leading expressive content IM add-on, with over 170 million users. It has been acquired by *Perion Network Ltd* (NASDAQ:PERI www.perion.com<http://www.perion.com>), which develops consumer applications that make the everyday life of our simple, safe and enjoyable. Among our brands are Smilebox, the MyStart homepage and the popular IncrediMa
  12. Was found to have been infected by Sweetpacks and SearchProtect after completing an anti-malware scan. I believe I may have unintentionally approved installation of these programs when installing Daemon Tools Lite. Malwarebytes detected and removed the products, but I'm still experiencing poor PC performance. DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16686 BrowserJavaVersion: 10.25.2 Run by Owner at 10:05:40 on 2013-09-30 Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3964.2603 [GMT -4:00] . AV: Microsoft Security Essentials *Enabled/Updated* {641105E
  13. The last time that I tried to remove Sweetpacks, I used RKill and ended up having to do a system restore. This time I around, I am asking for some step by step assistance from people way more knowledgeable than myself. I have set my DNS to go through a proxy, (Open DNS). I caught one of my sons on a porn site. I am thinking that one of the boys probably picked up something up from either one of those kind of sites or from a game-hack site. etc... I've been slack on my computer security maintenance and now it shows. Apparently when they get a pop-up to update my security programs, they just cl
  14. I want to report the toolbar called Sweetpacks. The website site is www.sweetim.sweetpacks.com .This toolbar is very difficult to remove and malwarebytes does not detect it.
  15. Hi folks, My new HP Envy h8 desktop running Windows 8 x64 got a Sweetpacks hijacker and/or virus about two months ago. I've tried removing from many angles but still have symptoms. (Fake Acrobat install prompts popup on Chrome browser, Malwarebytes and other scanners found malicious items, IE seems hijacked, JRT can't remove some Sweetpacks registry entries, Malwarebytes was blocking outgoing and incoming IP connections from svchost, occasional crashes.) Any help would be much appreciated! ~ -------- DDS (Ver_2012-11-20.01) - NTFS_AMD64 Internet Explorer: 10.0.9200.16537 BrowserJavaVersion:
  16. When clicking on a link in Outlook 2010 I got an error message. After googline some I just found sweet packs on my system. I ran Revo uninstaller and it offered to delete over 5000 registry entries (I decided to skip that.). After running Malwarebyes it quanteened pricepeep_130001_0101.exe and deleted it. I don't find sweetpacks in either Revo uninsallers conrtol panel, or Microsofts CP 'Programs and Features'. But, I'm very concerned there is more to be done. Any assistance will be appreciated. Regards, Tom C PS I'm attaching the mbam log file mbam-log-2013-05-30 (04-55-48).txt
  17. My girlfriend decided to download the digital media program known as "SAI" but inadvertantly also installed the "SweetPacks" toolbar. After some fiddling, I decided to run Malwarebytes and Spybot Search & Destroy. Spybot found several pieces of addware, and apparently cleaned them up, including sweetpacks. Malwarebytes continually becomes non responsive several hours into the scan, but 100000 files in, and still no problem files found. This all sounded good, except her home page is still sweetpacks and she still has the tool bar. I have run dss, and have the two reports, as shown below. DD
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