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Found 22 results

  1. I know you probably don't support beta software, but I thought you might like to know that starting with Windows Insider build 17040, mbamservice.exe is crashing on a regular basis. Up until then, it worked fine through all the insider builds. When it crashes, it gets restarted automatically. Here is the event entry in the event log. Faulting application name: mbamservice.exe, version: 3.1.0.595, time stamp: 0x59f745cb Faulting module name: CleanControllerImpl.dll, version: 3.1.0.362, time stamp: 0x59f249f1 Exception code: 0xc0000409 Fault offset: 0x000000000033da10 Faulting proc
  2. I just installed the free upgrade version of the Premium product. It won't start. Error message says service won't start. How do I fix this?
  3. Same problem here.. Crashes/restarts 6 times per second all day long at frequent intervals on three different Windows 10 (1803) PCs... Have reinstalled latest version but no change. Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: mbamservice.exe P2: 3.2.0.704 P3: 5b9acf90 P4: MwacLib.dll P5: 3.1.0.519 P6: 5bf5a81f P7: c0000005 P8: 000000000003d28d P9: P10: and Fault bucket , type 0 Event Name: APPCRASH Response: Not available Cab Id: 0 Problem signature: P1: mbamtray.exe P2: 3
  4. "we're sorry, but the malwarebytes service stopped working" mbst-clean-results.txt mbst-grab-results.zip
  5. Hello, I have been trying to resolve an issue I have been having with MalwareBytes for the last couple weeks now. Every time I run a scan it will go through the normal process until it starts trying to scan through the Program Data files, and then the service will stop working. I have tried reinstalling MBAM a few times with no luck. I was able to run ADWcleaner with no issues. I ran the scans I saw in previous forums and have attached them to the thread. Also include in the file is a screen shot of the error. Thank you for your help, Victor mb-ch
  6. When scanning the service is terminated randomly, it always occurs with less than 2 minutes. I use Peemium version 3.4.5, installed on a new installation of Windows Server 2008 SP2 on an IBM System X3200 Erro: We're sorry, but the Malwarebytes service stopped working. The program will now restart. Addition.txt FRST.txt mb-check-results.zip
  7. Hello, Actually I've had the same problem since MB yesterday's update. First, all automatic protections were turned off this morning. Second exploit protection cannot be turned on anymore and I have the message on my MB desktop that my computer is not fully protected. Can somebody help?
  8. Could we ever expect to see a VPN service from MalwareBytes as an included or seperate service? Yes, there are hundreds of VPN services out there already but a lot of those are by companies that a lot of us may have never heard of. When someone wants to use a VPN, they're expecting to use it for their privacy and the companies that run a lot of VPNs, as I already said, pretty much aren't reputable. I'm sure their users wonder if the service provider is stealing or logging their information without their knowledge and possibly making a profit by selling that information. I'd think seeing a VPN
  9. Just an important remark, since I was able to solve the problem myself: The automatic installation of the last update (3.3.1) did not work. "Unable to start service" I first had to manually uninstall the program and then reactivate it with my license. Unfortunately, all settings had to be reset. That's not good behavior. I have windows 10 64bit (german settings) pro with latest "fall creators update".
  10. I have a "lifetime" subscription with an ID & KEY on this computer. I was notified a new version was available so i installed it. [Version 3.2.2] When I attempt to "Activate License" I get a message: "The usage level has exceeded the max volume allowed. There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again." This is the same computer that had the Lifetime subscription working for years. ??? How to correct this error???
  11. New free version 3 adds lots of components that I don't want for on-demand scanning. While the previous version was very user-friendly, this one expects constant Internet connection, leaves a service and a try icon running, and no doubt has other problems I haven't discovered yet. I'm running Windows 7 SP1. I've used Malwarebytes free for years as an occasional on-demand scanner to supplement my less capable real-time scanner, especially after engaging in potentially risky behavior like downloading new Subaru GPS map updates from an Eastern-European company. Last night I ran the previo
  12. I am trying to download the most recent version of Malwarebytes. Having failed after several attempts I used MB-Clean and followed the instructions to re-install Malwarebytes. Sadly after rebooting in the process I got the attached MB-Clean message and am still unable to "Connect to Service" What is the cure for this? Thank you mb-clean-results.txt
  13. Guys, I've got a big problem. Yesterday, while working on my system, I received notification (ostensibly from Malwarebytes) that there was an update to download which I dutifully did and installed. Now, when I try and do a scan, I get a pop-up message telling me that I can no longer connect to the Service. What gives? Up to this point, I've been happy with the product. Now, I'm wondering. Please restore my faith in said product and get me rolling again. I've got Windows 10 and I'm signed up for almost 2 more years. Thanks for any help in advance. Fogmill
  14. Background: I've had MBAM installed on my computer for years. After I got hit with a load (And I mean a LOAD - Stuff from tencent to no publisher to some chinese name) after running a sketchy installer (I know, I know. Don't run untrusted .exe files...) Malwarebytes has stopped working on my computer. Whenever I boot up and whenever I try to run it, I get the message, "Unable to connect to the Service". Relevantly, I also have Discord installed on my computer. Whenever I try to run it (Or it runs on startup) it's unable to connect to the Discord server as well. Both of these have started occur
  15. I came back from holiday and your anti ransomware wouldn't run. I checked the problems on your forums and found no reasonable reply. So I uninstalled and tried to download again. After several mind numbing encounters with your anti-bot software I registered again, verified my email address and ... nothing no download, not instructions nothing. I'm so not impressed - even as a beta programme
  16. Updated to most recent version of MWB. Fails to load. Error message text is exactly as shown in post title. Screenshot attached. Attached: mb-check-results.zip; FRST.txt; Addition.txt; and MBAM screenshot 2017-06-02.jpg May be interference from CryptoPrevent or Avast, perhaps. Addition.txt FRST.txt mb-check-results.zip
  17. On two windows 10 laptops, my Premium Malwarebyte is unable to connect to the service. One laptop is brand new en even the cleanup tool en reinstalling won't help. I have used the check-tool to create a file. What can I do to make it run on both? thx, Ruud MB-CheckResult.txt mb-clean-result.txt
  18. I've been trying to get MB3 to work ever since the update announcement went out over the 2 update mechanism. I've wiped the whole program over and over again, disabled just about every program i could imagine interfering, whitelisted under MSE, tried every combination I can think of of installing and wiping in both safe mode and regular mode. I've uninstalled and manually gone through the registry annihilating every trace of "Malwarebytes" or "mbam", reenabled windows services to automatic that had long been set to manual start for performance reasons, and even tried to go back to 2- a futile
  19. A few days ago my Malwarebytes Premium was updated to the latest version. After upgrading i ran a full update and scan. Next restart Malwarebytes was unable to connect to Service, resulting in a error (unable to connect to service) I wanted to reinstall, but Malware won't let me uninstall, not via the included uninstall feature, not via windows uninstall programms, not via the uninstall tool provided by Malwarebytes Error is: File C:\Programm Files\Malwarebytes|Anti-Malware\unins000.dat can not be opened. Can't uninstall I have, by hand, added nearly all .exe files i could fin
  20. Hi guys, Hoping you could assist we me with an issue that we've been having with our MalwareBytes Anti-Exploit installation in a Server 2008 environment. It's been fine for the past couple of months, but this morning we found that the Malwarebytes Anti-Exploit service had stopped, when we tried to start it again we receive the below error message: Most recent log files read "2016-11-04T11:49:59.561+00:00";"SYSTEM";"1";"1.08.2.1189";"";"" I've disabled our anti-virus temporarily and tried launching the service again but with the same result.
  21. Hello good people, - I've noticed that whenever I boot up my pc(Windows 10 x64 Home, Anniversary Update 14393.10) there's a an error with the event id: 7000 affecting the MBAMSwissArmy service. The software itself does appear to be functioning and I have noticed no immediate issues, but given that MBAMSwissArmy is a .sys file I'm assuming that it's of atleast some significance to the overall good functioning of MBAM. This is the same error that I had been receiving with Anti-Exploit(In that particular case it wouldn't even launch), - that is until I installed the counter-signed build provided
  22. Hi, my name is Diego and I am running into quite a big problem. Whenever I try to change permissions, run most .exe files, install a new game, my computer pops up with the same text box: C:\...\...\...\... The specified service does not exist as an installed service. I can't play a lot of the games I want to, my clock automatically went from Eastern time to Pacific, my date went forward 5 days, and I am incredibly hindered as a gamer and programmer. I can't do anything and I really don't want to dish out another 2-3 grand on building another computer. I'm running Windows 7 Home Premiu
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