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  1. FIrst I should note that I am running the free version of Malwarebytes. I received a notification that Malwarebytes detected an issue through my Windows 7 pop-up notification tray. When I clicked on it to see the status of Malwarebytes and the "issue" nothing happened. Now when I attempt to run Malwarebytes the program won't open. A quick Google search led me to Chameleon but that doesn't seem to be helping either. No matter what icon I click on provided in the zip file I can't see the Chameleon program I've seen in screenshots that shows the different Tests. I click on each one and a DOS window appears attempting to either download Malwarebytes or scan. The best result I've had was Chameleon successfully downloading and installing Malwarebytes once more but the issue persists. The program will not open. I wouldn't be surprised if there is some user error behind troubleshooting this issue, but any help would be greatly appreciated.
  2. Hi I am having a problem with a run dll box that keeps popping up specifically it says C:\user default ~1.Def\AppData\local\arcade~1\aghelp.dll I red a post in this forum: https://forums.malwarebytes.org/index.php?/topic/163922-geniusbox-removed-and-run-dll-keeps- popping-up-help-please/ but the solution sounds like it is system specific and the topic is closed. I tried to search the site to find more post but was unsuccessful. Can you point me in the right direction to get help. I have run mal ware bytes.I use Lavasoft Adware Anti virus I am running windows 7 service pack 1. If this is not the right way to go about getting help again please point me in the right direction. Thanks
  3. I have been running premium for almost a year with great results. The other day I received a fake Java update notice (with the Java icon and everything". I clicked okay and started installing a bunch of crap, disabled Mbam and now it won't run. Tried uninstall re-install in safe mode even purchased a new Mbam premium down load and can't install it. Multiple run time errors during install. Mbam won't launch upon completion and several redirects to fake "your system is infected ransom sites". They What to do?
  4. Hello all. my issue is as follows. i am currently running but the same thing happend with previous versions of 2.0. i constantly am getting databases are out of date notifications and if i click update now on inside the malwarebytes program fix now nothing happens. and the little blue update now lettering is greyed out. i have searched the fourms and tried everything that i could see to try and i had no luck. i will list the specs of my computer at the end of this post. the other issue im having is sometimes when i restart my computer malwarebyres pro wont run. and if i try to manually run it it does nothing. i actually have to completly remove it (malwarebytes clean tool) then reinstall and re activate for it to work properly again. Specs asus g75vx intel i7 3630qm nvidia geforce gtx670mx 24 gigs of ram 2 750 7200rpm hdds windows 8.1 64 bit
  5. This is going to be a mouthfull, so a million thank-you's before hand. I'm working on a shared computer my office. I come in after several days off to find that the computer has a fake antivirus program. I don't know who downloaded it or from where. I run Malwarebytes Antimalware and Superantispyware as my protection programs. I was unable to update due to the fake antivurus, so I restarted in safe mode and ran some scans there. I ran a scan for both Malwarebytes and Superantispyware and this is what I found (Note to readers: The logs say "No Action Taken" becuase I saved the logfile before I quarantened and removed the malware with the above mentioned programs). Superantispyware Log: SUPERAntiSpyware Scan Log http://www.superantispyware.com Generated 05/29/2012 at 03:14 PM Application Version : 5.0.1148 Core Rules Database Version : 8601 Trace Rules Database Version: 6413 Scan type : Complete Scan Total Scan Time : 00:25:36 Operating System Information Windows 7 Professional 32-bit (Build 6.01.7600) UAC Off - Administrator Memory items scanned : 342 Memory threats detected : 0 Registry items scanned : 42788 Registry threats detected : 1 File items scanned : 31213 File threats detected : 17 Adware.Tracking Cookie C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@advertising[2].txt [ Cookie:brent@advertising.com/ ] C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@atdmt[1].txt [ Cookie:brent@atdmt.com/ ] C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@pointroll[2].txt [ Cookie:brent@pointroll.com/ ] C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@ru4[2].txt [ Cookie:brent@ru4.com/ ] C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@adbrite[2].txt [ Cookie:brent@adbrite.com/ ] C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@c.atdmt[2].txt [ Cookie:brent@c.atdmt.com/ ] C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@lucidmedia[1].txt [ Cookie:brent@lucidmedia.com/ ] C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@yieldmanager[1].txt [ Cookie:brent@yieldmanager.net/ ] C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@serving-sys[2].txt [ Cookie:brent@serving-sys.com/ ] C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@kanoodle[2].txt [ Cookie:brent@kanoodle.com/ ] C:\USERS\BRENT\AppData\Roaming\Microsoft\Windows\Cookies\Low\brent@legolas-media[2].txt [ Cookie:brent@legolas-media.com/ ] ds.serving-sys.com [ C:\USERS\BRENT\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\N59VDAZK ] socialstreamingplayer.crystalmedianetworks.com [ C:\USERS\BRENT\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\N59VDAZK ] C:\WINDOWS\SYSTEM32\CONFIG\SYSTEMPROFILE\APPDATA\ROAMING\MICROSOFT\WINDOWS\COOKIES\SYSTEM@S3.TRAFFICNO[2].TXT [ /S3.TRAFFICNO ] Trojan.Agent/Gen-FakeAlert[Local] C:\PROGRAMDATA\B7E8586B000083BB67CF2E1FA6014588\B7E8586B000083BB67CF2E1FA6014588.EXE C:\$RECYCLE.BIN\S-1-5-21-1557514261-2431698323-2000263041-1000\$RM1A0AX.LNK [b7E8586B000083BB67CF2E1FA6014588] C:\PROGRAMDATA\B7E8586B000083BB67CF2E1FA6014588\B7E8586B000083BB67CF2E1FA6014588.EXE C:\USERS\USER\APPDATA\ROAMING\MICROSOFT\WINDOWS\START MENU\PROGRAMS\SMART FORTRESS 2012\SMART FORTRESS 2012.LNK Malwarebytes Log: Malwarebytes Anti-Malware www.malwarebytes.org Database version: v2012.05.29.07 Windows 7 x86 NTFS (Safe Mode) Internet Explorer 8.0.7600.16385 User :: QUERCUSCRUSADER [administrator] 5/29/2012 3:28:07 PM mbam-log-2012-05-29 (15-54-52).txt Scan type: Full scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 364709 Time elapsed: 26 minute(s), 31 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 0 (No malicious items detected) Registry Data Items Detected: 2 HKCR\CLSID\{42aedc87-2188-41fd-b9a3-0c966feabec1}\InprocServer32| (Trojan.Zaccess) -> Bad: (C:\Users\User\AppData\Local\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\n.) Good: (%SystemRoot%\system32\shdocvw.dll) -> No action taken. HKCR\CLSID\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InProcServer32| (Trojan.Zaccess) -> Bad: (\\.\globalroot\systemroot\Installer\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\n.) Good: (%systemroot%\system32\wbem\wbemess.dll) -> No action taken. Folders Detected: 0 (No malicious items detected) Files Detected: 4 C:\Users\User\AppData\Local\uzsqvv.exe (Trojan.Agent) -> No action taken. C:\Windows\Installer\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\U\00000001.@ (Trojan.Small) -> No action taken. C:\Windows\Installer\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\U\80000000.@ (Trojan.Sirefef) -> No action taken. C:\Windows\Installer\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\U\800000cb.@ (Rootkit.0Access) -> No action taken. (end) After doing this in safemode, I restarted the copmuter, updaded both programs to the current versions, and restarted again in safemode and scanned again. Only Malwarebytes found infected files this time. Scan log follows (Note to readers: Again, the logs say "No Action Taken" becuase I saved the logfile before I quarantened and removed the malware with the above mentioned programs). Malwarebytes Anti-Malware www.malwarebytes.org Database version: v2012.05.15.06 Windows 7 x86 NTFS (Safe Mode) Internet Explorer 8.0.7600.16385 User :: QUERCUSCRUSADER [administrator] 5/29/2012 2:49:26 PM mbam-log-2012-05-29 (15-16-54).txt Scan type: Full scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 361863 Time elapsed: 26 minute(s), 42 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 0 (No malicious items detected) Registry Keys Detected: 1 HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Smart Fortress 2012 (Trojan.LameShield) -> No action taken. Registry Values Detected: 3 HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|ipcofmon (IPH.Trojan.Agent.CPN) -> Data: rundll32 "C:\Users\User\AppData\Local\Temp\audiicpl.dll",CreateProcessNotify -> No action taken. HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|MdRandomGeneratorCtrl (Trojan.Agent.SZ) -> Data: "C:\Users\User\AppData\Local\MdRandomGeneratorCtrl\MdRandomGeneratorCtrl.exe" /w -> No action taken. HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce|B7E8586B000083BB67CF2E1FA6014588 (Trojan.LameShield) -> Data: C:\ProgramData\B7E8586B000083BB67CF2E1FA6014588\B7E8586B000083BB67CF2E1FA6014588.exe -> No action taken. Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 6 C:\Users\User\AppData\Local\Temp\audiicpl.dll (IPH.Trojan.Agent.CPN) -> No action taken. C:\Users\User\AppData\Local\MdRandomGeneratorCtrl\MdRandomGeneratorCtrl.exe (Trojan.Agent.SZ) -> No action taken. C:\ProgramData\B7E8586B000083BB67CF2E1FA6014588\B7E8586B000083BB67CF2E1FA6014588.exe (Trojan.LameShield) -> No action taken. C:\Users\User\AppData\Local\Temp\~!#6BC0.tmp (Trojan.Agent.SZ) -> No action taken. C:\Users\User\AppData\Local\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\n (Trojan.Dropper.PE4) -> No action taken. C:\Windows\Installer\{4d4830d5-5942-7a78-b692-ddf374d48a2e}\n (Trojan.Dropper.PE4) -> No action taken. (end) I restarted in safe mode, scanned a third time and found nothing. I wasn't convinced it was gone, however, and decided ot try one more scan. I restarted regularly this time and scanned a third time to try and catch anything that might only be visible to the program after a normal startup. Malwarebytes Anti-Malware www.malwarebytes.org Database version: v2012.06.02.05 Windows 7 x86 NTFS Internet Explorer 8.0.7600.16385 User :: QUERCUSCRUSADER [administrator] 6/2/2012 10:24:55 AM mbam-log-2012-06-02 (10-24-55).txt Scan type: Full scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 369234 Time elapsed: 32 minute(s), 52 second(s) Memory Processes Detected: 0 (No malicious items detected) Memory Modules Detected: 1 C:\Users\User\AppData\Local\Temp\qeupd.dll (Trojan.Agent) -> Delete on reboot. Registry Keys Detected: 0 (No malicious items detected) Registry Values Detected: 1 HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run|qeupd (Trojan.Agent) -> Data: rundll32.exe "C:\Users\User\AppData\Local\Temp\qeupd.dll",SteamAPI_GetSteamInstallPath -> Quarantined and deleted successfully. Registry Data Items Detected: 0 (No malicious items detected) Folders Detected: 0 (No malicious items detected) Files Detected: 1 C:\Users\User\AppData\Local\Temp\qeupd.dll (Trojan.Agent) -> Delete on reboot. (end) I scanned several times after, both in safe mode as well as after a normal startup, and found nothing. I kept an eye on the machine for several days, updating and scanning whenever I could. Today is about 5 days later, I even scanned this morning and didn't find any problems. This is where things get. . . wierd. . . I noticed while trying to work that a Microsoft Word file wouldn't open. There was no error message, the mouse would show the Windows loading wheel for about one full second and then. . . Nothing. Even after a restart, no joy. I tried Excel and PowerPoint as well. Same thing. Then I tried to open a new, blank document. Same thing. At this point, I'm confused so I go into program files and find. . .nothing (See attached "Office Clip 1-3"). By now, I'm sure it has something to do with the virus. So I downlaod and Install HijackThis and run the scan, copy the log into two different online analyzers. Both of these didn't come up with anything that could be dnagerous (to my limited knowledge and experience). The log follows. Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 10:57:47 AM, on 6/5/2012 Platform: Windows 7 (WinNT 6.00.3504) MSIE: Internet Explorer v8.00 (8.00.7600.16385) Boot mode: Normal Running processes: C:\Windows\system32\Dwm.exe C:\Windows\Explorer.EXE C:\Windows\system32\taskhost.exe C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe C:\Program Files\Microsoft IntelliPoint\ipoint.exe C:\Program Files\Sophos\AutoUpdate\ALMon.exe C:\Program Files\Microsoft IntelliType Pro\itype.exe C:\Program Files\Common Files\Java\Java Update\jusched.exe C:\Program Files\Microsoft IntelliType Pro\dpupdchk.exe C:\Program Files\WordWeb\wweb32.exe C:\Windows\System32\rundll32.exe C:\Program Files\NVIDIA Corporation\Display\nvtray.exe C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe O4 - HKLM\..\Run: [intelliPoint] "c:\Program Files\Microsoft IntelliPoint\ipoint.exe" O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (reboot)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript O4 - HKLM\..\Run: [sophos AutoUpdate Monitor] C:\Program Files\Sophos\AutoUpdate\almon.exe O4 - HKLM\..\Run: [itype] "C:\Program Files\Microsoft IntelliType Pro\itype.exe" O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" O4 - HKCU\..\Run: [WordWeb] "C:\Program Files\WordWeb\wweb32.exe" -startup O4 - HKCU\..\Run: [nemsv] rundll32.exe "C:\Users\User\AppData\Local\Temp\nemsv.dll",RectPatchSize O4 - HKUS\S-1-5-21-1557514261-2431698323-2000263041-1000\..\Run: [WordWeb] "C:\Program Files\WordWeb\wweb32.exe" -startup (User '?') O4 - HKUS\S-1-5-21-1557514261-2431698323-2000263041-1000\..\Run: [nemsv] rundll32.exe "C:\Users\User\AppData\Local\Temp\nemsv.dll",RectPatchSize (User '?') O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE O23 - Service: ArcGIS License Manager - Acresso Software Inc. - C:\PROGRA~1\ESRI\License\arcgis9x\lmgrd.exe O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\LMS\LMS.exe O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe O23 - Service: Sentinel Protection Server (SentinelProtectionServer) - SafeNet, Inc - C:\Program Files\Common Files\SafeNet Sentinel\Sentinel Protection Server\WinNT\spnsrvnt.exe O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files\Intel\Intel® Management Engine Components\UNS\UNS.exe -- End of file - 5523 bytes I know that some viruses begin with a startup file, so here is also a log of my startup files copied out of CCleaner. Yes HKCU:Run nemsv rundll32.exe "C:\Users\User\AppData\Local\Temp\nemsv.dll",RectPatchSize Yes HKCU:Run WordWeb "C:\Program Files\WordWeb\wweb32.exe" -startup Yes HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" Yes HKLM:Run Adobe Reader Speed Launcher "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe" Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe Yes HKLM:Run IntelliPoint "c:\Program Files\Microsoft IntelliPoint\ipoint.exe" Yes HKLM:Run itype "C:\Program Files\Microsoft IntelliType Pro\itype.exe" Yes HKLM:Run Malwarebytes Anti-Malware (reboot) "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe Yes HKLM:Run RtHDVCpl C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe -s Yes HKLM:Run Sophos AutoUpdate Monitor C:\Program Files\Sophos\AutoUpdate\almon.exe Yes HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe" So, this is the gist of it. I have no clue what to do here, I don't even know what's wrong. I would just relaod MS Office, but I have a code key without a disk (for activating computers preloaded with MS Office) and I think you guys can help me better than having to jump through hoops to have Microsoft send me a CD with office on it. If I'm missing any information that is relevant, please let me know and I'll update as soon as possible.
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