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  1. I have unwanted pups and pums, and I want to remove them without damaging anything. How? I came here first before doing anything a.txt
  2. Hi, Business client has an issue with two workstations, both Windows 10, using Malwarebytes (Corp) 1.80.2.1012, Run a scan and Malwarebytes detects and fixes the follow PUM infection. Registry Data Items Detected: 1 HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER|UpdatesDisableNotify (PUM.Optional.DisabledSecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and repaired successfully. [223bb30f7047de58c1186843c9397c84] Screenshot attached, plus log for adw cleaner and malwarebytes. On the next Malwarebytes scan you get the same PUM infection again, used AdwCleamer (fou
  3. I'm having problems removing 2 PUM programs from my computer. The first one is PUM.Optional.ProxyHijacker, HKU\S-1-5-18\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Removal Failed, [7997], [-1],0.0.0 and the second one is: PUM.Optional.ProxyHijacker, HKU\.DEFAULT\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\INTERNET SETTINGS|PROXYENABLE, Removal Failed, [7997], [-1],0.0.0 I've used Malwarebytes for many years and have never had this problem. I'm attaching three screenshots to show what it showed after the scan finished. If someone can help me res
  4. Hi I am trying to determine if A problem exists in my registry. For the second time MBAM quarantined PUM.Optional.NoDrives. Registry Data: 1 PUM.Optional.NoDrives, HKU\S-1-5-21-4184324408-3988974429-3171806208-1001\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\POLICIES\EXPLORER|NoDrives, 1, Good: (0), Bad: (1),Replaced,[967f1dea5662ae88455d7235659d6898] This is worrying to me. I came across this page, and am wondering what I can do next. Thanks
  5. Ihave a registry hack that I have done myself and want to keep [it prevents logoff from appearing on the start menu]. MBAM 3 keeps finding it and I have not been able to find a way to tell MBAM 3 to always ignore it.
  6. I keep getting the same 7 threats every time I run a scan. I try to delete them but after I restart my system I get a message that it was only able to quarantine 5 of the 7. However, if I run a scan again right after, the same 7 threats pop up again. Its been doing this for over a month now. No idea how to get rid of these things. MBAM 9.2.17.txt
  7. Hi, A computer at our workplace has a threat detected named "PUM.Optional.NoDispScrSavPage". It didn't quarantine it in the Malwarebytes Management Console. I'm not sure exactly what this is about. Can anybody give more information about this? See attached screenshot from the console.
  8. Every morning after Malwarebytes Premium 3.0.5 does it's daily scan, it pops up with a PUM detection regarding Windows Defender security being disabled in the registry. It's disabled because I'm not using it. I click on "Ignore Always" and the next morning, same popup. Any ideas? If I can't ignore it permanently, then there is a bug in this product and needs to be fixed.
  9. environment: win-10au (1607-14393.576) 64bit windows-defender (auto-disabled) avg (16.131.7924) mbam (2.2.1.1043) free default-login: admin am wondering if PUM.Optional.NoDrives is false-positive or legitimate threat. here on support.malwarebytes … not much coverage with regard to PUM offenses/detections … i find that curious. does everyone take a nilly-willy approach and simply white-list or remove PUM incidents? and what do they base their decision on? i have read mbam's cursory faq/PUM article … and thanks for that.
  10. Hi there, We are testing out our new endpoint protection at my company and our first weekly scan was last night. When I came in this morning about 20 out of 75 of our computers had PUM and the Operation says 'no action taken' but when I look in our policy it says 'Show in results list and check for removal.' The only way I can get it to remove it, is if I manually scan each device and when the box comes up to confirm scan, there is a checkbox that says automatically remove threats and if that is checked, they will be quarantined, but that kind of defeats the purpose of the policy and we a
  11. Hi All I am getting reports of PUM LowRiskFileTypes when performing a scan would appreciate feedback as to whether these are legitimate issues or being reported in error as the LowRiskFileTypes in the registry are intended to assist with the detection of certain file Types and the actions to take thereafter Many Thanks Rob
  12. Is it possible to exclude the PUM object type 'NoSMHelp' from being flagged and removed? Our current policies have the scanner action for PUMs set to 'Show in results and check for removal'. I of course understand that changing the action to 'Show in results list and do not check for removal' or 'Do not show in results list' will exclude it, but this is undesired as we do want PUMs to be logged and flagged for removal; just not 'PUM.Optional.NoSMHelp'. I also understand that we could find the object in the threat list and right-click the object and select 'exclude this object' or manually
  13. Hello! I scanned with Roguekiller just out of paranoia and it found eight PUM detections in my registry. Malwarebytes has found nothing, so I figure it might just be Roguekiller being overly-protective. Nonetheless, I attached logs from Roguekiller and FRST. If nothing is detected(F/Ps), please tell me. I've never used P2P software, and have never pirated anything. Cheers! roguekillerReport.txt FRST.txt Addition.txt
  14. Having downloaded executed the Farbar Recovery tool I ran a scan. Attached are the Addition.txt and FRST.txt files. What do I do next? Addition.txt FRST.txt
  15. Every time I sit at my computer there is a message saying there is a PUP or PUM waiting to be removed. And I don't seem to be able to update or scan until I have manually quarantined this non-malware item. I have tried setting MBAM to ignore the PUPs and PUMs but it makes no difference. I keep getting these inconvenient demands. Please let me know if there is a way to have PUMs and PUPs handled AUTOMATICALLY. If MBAM can't do it I will look into another anti-malware program. It is a shame because I bought the paid version thinking I would enjoy it, but I am not.
  16. I was doing a screenshot of a youtube clip and trying to paste it into paint, when I tried to save the file to my pictures I got a window error "This operation has been cancelled due to restrictions in effect on this computer. Please contact you system administrator." All of a sudden Malwarebytes started to quarantine some PUP's. When I go into My Computer/This PC I cannot see any of my 3 disk drives. I have my OS and a few programs such as my browser on my SSD and the rest are split between two HDDs. So at the moment file explorer grants me no access to my documents at all...I tried to plug
  17. Hy ,i've scanned yesterday my computer cause i had problems with the internet connection always falling ,scanned with avira and malwarebytes,spybot plus adwcleaner tdss killer and found nothing ,i did a scan with combofix too (didnt knew then i should wait for someone to ask me to use combofix because i found out later ,so i did it ) ,after i did a scan with rougue killer in safe mode and found the pum policies and pum desktop icons ,are they dangerous?To be more precise i found some time ago pum dns too with rougue killer but since they are noted as pums and since my other antivirus
  18. I was doing a screenshot of a youtube clip and trying to paste it into paint, when I tried to save the file to my pictures I got a window error "This operation has been cancelled due to restrictions in effect on this computer. Please contact you system administrator." All of a sudden Malwarebytes started to quarantine some PUP's. When I go into My Computer/This PC I cannot see any of my 3 disk drives. I have my OS and a few programs such as my browser on my SSD and the rest are split between two HDDs. So at the moment file explorer grants me no access to my documents at all...I tried to plug
  19. Hello, Similar to Chuck95 I have two virusses which keep returning at every scan. Already scanned a lot, it doesn't matter if I do a full scan or quick scan. They are in the HKEY. Attached you will find the scan details given by MBAM. It's dutch though. mbam-log-2013-10-25 (10-39-30).txt I don't notice anything on my computer but it's not really comforting to know your infected.. Thanks in advance. Martismarti
  20. Potentially Unwanted Malware detected controlling IE10's homepage. In deliberation with GeeksToGo was concluded that this is most likely a false positive caused by one of my security programs like OnlineArmor or WinPatrol. The following link is a reference to the topic on the forum of GeeksToGo that discusses whether this could truly be malware, I hope this helps: http://www.geekstogo.com/forum/topic/332496-pumhijackhomepagecontrol-false-is-this-a-false-positive-caused-by/ Here is the MBAM log: Malwarebytes Anti-Malware 1.75.0.1300 www.malwarebytes.org Databaseversie: v2013.08.21.05
  21. A couple days ago on my netbook, malwarebytes free picked up the pum. security block malware. after removing it with the software, i have encounted several problems double clicking files or shortcuts opens a settings menu the symbol keys are not working choosing safe mode when booting the pc causes the blue screen of death I have a couple registry back ups, from ccleaner 3.27, but nothing later than the nineth of this month and the most recent system restore point is The net book in question is running windows xp (service pack 3) thanks for the help in advance
  22. For a number of reasons, I thought my system had been compromised, so I installed Malwarebytes and avast, and uninstalled AVG and turned off Windows Firewall and Defender. I hope I've done the right thing. My first mbam scan found several Vundo trojans and a number of PUP and PUM threats, which AVG had not. I deleted all, assuming they were dangerous, but now understand the PUP/PUMs may actually be ok. I think my action has caused problems because my system has slowed dramatically. Changing to Chrome (from IE) seems to have helped, but I don't know why or if I am just imagining it. Not being t
  23. Hello, my name is Martin and I'm a new forum member. Recently I've decided to install Anti-Malware by Malwarebytes and this is the result of a quick scan: Malwarebytes Anti-Malware 1.62.0.1300 www.malwarebytes.org Database version: v2012.07.23.10 Windows XP Service Pack 3 x86 NTFS Internet Explorer 8.0.6001.18702 DOM :: DOM-DDCE8360705 [administrator] 2012-07-23 19:39:41 mbam-log-2012-07-23 (19-42-30).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disabled: P2P Objects scanned: 172150 T
  24. I can't seem to get rid of this item, apparently along with some other people. Here are my logs from Malwarebytes and DDS. Will post Attach.txt if need be. Malwarebytes Anti-Malware (Trial) 1.61.0.1400 www.malwarebytes.org Database version: v2012.06.18.03 Windows XP Service Pack 3 x86 NTFS Internet Explorer 7.0.5730.13 California Raisin :: GAMEPC [administrator] Protection: Enabled 6/18/2012 1:31:53 AM mbam-log-2012-06-18 (01-31-53).txt Scan type: Quick scan Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM Scan options disable
  25. Hi Today when I did a flash scan with MBAM I recived this message that i have some PUM wich i really want to delete. http://imageshack.us/photo/my-images/521/32991228.png/ I hat two more PUM-s wich were disabling my registry editor and the task manager. I finally deleted those two viruses using registry editor but now i want to delete these three. Do you know a way to delete these viruses whitout appearing again? Every time I do a flash scan I see them but every time i delete them using MBAM they keep comming back
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