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Found 7 results

  1. When I run a full scan on my Lenovo laptop it will go to sleep after 2 minutes which basically stops the scan unit I move the mouse.......HELP PLEASE!
  2. I turned my computer on this morning and there was an update from Malwarebytes. I downloaded the update as normal, and then started a scan. I then read that I had been changed from a paid edition, to a free one. I went into retrieve my licence. When I entered the licence details, I got a message that "I had exceeded the usage level for the licence". I'm not sure if I have or not, as I have a licence that never runs out. I have reset this computer twice now, so that would be 2 activations plus 1 for when I bought it, plus this is the 3rd computer that I have had. I can assure you that when I disposed of the other computers, all the programs were taken off, and a hole was drilled through the hard drive. Can you help please I have sent a report in about this and my ticket number is #2011295
  3. Hi, can anyone help, Malware finds it but it wont go away, I've tried to remove it from the registry but it keeps coming back and putting a proxy into my Lan settings, I've read else where that this was resolved but was unsure whether to just have a go by following it thanks Mick
  4. Hi , yesterday i was browsing through the internet when suddenly i noticed my mouse stopped working , afterwards i check my device manager , everything was still installed , but i wanted to be sure , so i checked my antivirus ( avast ) , but it was unninstalled .. also my windows firewall is disabled , my restore point ( i dont know if its said like that ) isnt a executable file .. so i tried to install avast , and it gave me an error ( picture below ) . Then i installed a program called trojan remover and it showed me that i had a trojan called nqij.exe , and everytime i tried to remove it my computer restarts .. ( picture below as well ) Hope you can help me and if you need anything else to do so , just say it ! Thank you , Pedro Agrela .
  5. I was scanning plus doing something else on computer and it just whole computer shut down. When I restarted I could not start up my Malwarebyte again so finally uninstalled it, thinking I could go to site and re-install. but in the process of trying to reinstall the pro- and even the free, I got this error message: Internal error: Expression error (Runtime error) at 79:177 External exception EO6D7363 Internal Error Runtime error (at 45:89) External exception EO6D7363 when I tried to reinstall. Also I paid for a year lisence but only have an invoice number on my receipt so how do I get it back without having to pay for it again as I've only had it since 3/13.
  6. hi,my other laptop (this one too maybe but who cares) is infected by what i think every bad stuff u could get from internet,every component is overheating at 70° idle,multiple host,i tough was a bitcoin miner so i found around in this forum others with that problem,i tried roguekiller,mbam,combofix adwcleaner,still high temperature withing 1 minute from opening,most sad thing is after i uninstalled combofix,i cant connect to internet from that machine (i can with this one) mbam first scan found like 300+ bad things,i had removed them rebooted,(did this 2 or 3 times)roguekiller deleted a couple of regitry stuff,rebooted, problem still here,combofix,did....something and internet was cool,i uninstalled it ,and internet cant indentificate my connection anymore,i mean is connected but no internet acces,Yuo guys are my last resort,if this will not worki have to completely backup the system to his factory ,and his pretty sad because i have the hard disk kinda full. pls Help
  7. so i turned my computer on and it boots up and i sign into the computer account (only one i have which is an admin account) and im watching everything turn on in the notification area but i noticed that mse wasnt their the icon for it anyway. when i checked the services program it shows that the anti virus is running and its shows its running in the task manager and in the msconfig. all show its running yet the icon is not their well my question is what causes this iv had it happen a few times a reboot of the computer always fixes the issue and mse shows up on reboot. i am running windows 7 home premium with mbam pro and mse as the only active protections ( for other security i use browser addons) and the windows firewall up and running. i did google the issue and it was suggested i edit the registry to "fix" this issue but im leery of doing that .
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