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Found 15 results

  1. Hi Support Staff, I am facing the same issue, I am not being able to open any Excel spreadsheet or file. The red checkbox highlighted on previous thread is also not checked in my configuration. Log attached. Let me know if any further info is needed. Thanks. mbst-grab-results.zip
  2. Hi all, Please check out the Malwarebytes Cloud Excel Addin available. https://support.malwarebytes.com/docs/DOC-2672 Use this forum thread to ask questions, report bugs, and suggest any enhancements. Lee Wei
  3. Client reporting our file is a virus. Please see attached details. Most likely triggered because file contains macros.
  4. I have Malwarebytes Premium 4.2 and it has repeatedly blocked my Excel program. I have read other threads and it seems not to resolve the issue. I need to get this resolved Log info: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 7/2/20 Protection Event Time: 3:56 PM Log File: 7efec518-bca6-11ea-a016-000000000000.json -Software Information- Version: 4.1.2.73 Components Version: 1.0.972 Update Package Version: 1.0.26309 License: Premium -System Information- OS: Windows 10 (Build 18362.900) CPU: x64 File System: NTFS User:
  5. I made an excel spreadsheet that malwarebytes blocks due to an "exploit". All I do to get this is click on a hyperlink. Here is the report: Malwarebytes www.malwarebytes.com -Log Details- Protection Event Date: 5/11/20 Protection Event Time: 8:47 PM Log File: beb3c3f8-9374-11ea-a1af-6c2b5977f5e7.json -Software Information- Version: 4.1.0.56 Components Version: 1.0.896 Update Package Version: 1.0.23664 License: Premium -System Information- OS: Windows 10 (Build 18362.778) CPU: x64 File System: NTFS User: System -Exploit Details- File: 0
  6. When the menu tool from Addintools.com - classic menus for office 2016 is installed. (via Office365) When formatting in excel, ie. File/print area etc. The program crashes and delivers the attached message. Can you help to resolve this issue, or allow this tool to be utilized.
  7. When trying to load an Excel file that has been on my Windows 10 PC for years, I receive the message "Exploit automatically blocked." As soon as the message pops up, the file closes. When I scan the file with Malwarebytes, the program does not detect any threats. Nor does my virus scan (McAfee). Assuming the warning is not a false positive, is there a way to clean the file so that I can recover it? Thanks.
  8. After months of blaming Adobe and trying to find solutions, it appears the error I get when attempting to start any MS Office product only happens when Malwarebytes protection is turned on. When I turn off all protection the MS Office products start up fine. The error I'm getting is "The exception unknown software exception (0xe0000002) occurred in the application at location 0x000000007661B802" I have read issues people have had when saving docs but mine happens as soon as an office product is launched. Right now I have completely turned Malwarebytes. Thanks
  9. After loading Malwarebytes Premium (3.0). MS Excel and MS Word will no longer work/start/load. After clicking, it spins for several seconds and nothing, including no error message. This is consistent with MS Office 2010 and MS Office 2016. Uninstalling MB will solve the problem, looking for a permanent solution to continue using MB.
  10. I recently upgraded from my previous version of MB to 3.0.6. I have the premium version. Now I can't open Word, Excel or any of my saved documents unless I quit MB. What's the deal with this. Is there a fix?
  11. Hi! I clicked on a baidu.com link sent to me via skype. It contained my skype name. When the tab started to redirect to another url, I closed it. I have run 2 Avast scans, including a boot-time scan & run Malwarebytes twice & found nothing. However, I have noticed some suspicious behavior: 1. In Excel my mouse sometimes responds in a space a number of cells above where I click the pointer. 2. When I started my computer this morning I noticed the Microsoft Office Upload Notification arrow on the taskbar. 3. Connecting to the internet has been giving more trouble than
  12. Hi, I'm quite new to this forum. Originally I'm a mac/linux user. Today one of my friends asked me for help. I spent all the day searching and researching. We even tried Avast antivirus, but no success. They have a Windows server 2008 in their small office and have a bunch of files shared on it. Since this morning, all word, excel and pdf files are opened and saved. Last modified date time of them shows that. Their extensions remained unchanged. When trying to open them on any of workstations (Windows 7) a message received saying that file encoding has changed. We even tried to upload t
  13. Since upgrading Malwarebytes Pro from v2.2.1.1043 to v3 I have experienced problems with Office 365 being very slow to start and frequently freezing. I have set up Exclusions in Malwarebytes and whilst Office 365 opens more quickly now it is still very slow compared to what it was lke under v2.2.1043. As a test I have shut down Malwarebytes Pro v3 and that eliminates the problem. I have timed how long it takes to open Excel with and without Malware bytes and here are the results: - Without Malwarebytes: 1.5 seconds With Malwarebytes: 12.7 seconds Presently I can
  14. I am experiencing a conflict between MWAE and Interactive Broker's (IB) trading application, TraderWorkstation (TWS) and its API. I use an Excel spreadsheet to post orders onto TWS using their TWS API. When I have MWAE turned OFF, I am able to successfully post orders from Excel to TWS for both stocks and futures. However, when MWAE is turned ON, it does not allow me to post stock orders (although strangely it still permits the posting of futures orders). I have checked with IB technical support and they say there is no difference in the way stocks vs futures orders are communi
  15. After installing MBAE Excel 2010 Macros hang. The rotating circle indicating Excel activity never goes away. Does not affect Excel 2013.
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