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Found 2 results

  1. [reposting from Malwarebytes 3 Support Forum, summary below followed by the info you requested] I had issues with my WIn7 Pro SP1 64-bit laptop (an HP Envy 15 Notebook, i7-4720HQ) suddenly having the network stop working and the entries in DeviceMgr seem corrupt, so ... 1. Booted into Safe Mode (no networking) 2. Tried to run MWB 2.2.0.124 (last version I had on this older laptop), it failed with Couldn't open proc 406:120 3. Tried MWB uninstall, also failed with similar error 4. Copied mbam 3.5 install, and various clean/support/check utils from a USB stick (I downloaded them on another PC that is fine) 5. Ran both mbam-clean-2.3.0.1001 and mb-clean-3.1.0.1035, both completed fine. 6. Checked certmgr.msc, no MWB-related Untrusted Certificates present 6. Tried to install mb3-setup-consumer-3.5.1.2522-1.0.391-1.0.5889 7. Got similar error (attached setup #001 log and error details dialog contents). mbam-35-setup-error.txt Setup Log 2018-07-17 #001.txt ------------------------------------------------------------------------- [Trusted Advisor FIrefox suggested I run Malwarebytes Support Tool] In Win7 Safe Mode (with no networking or command prompt) ... I tried to run mbam-support-1.1.2.471.exe, it crashes with this error: mbstub.exe has stopped working Details: Problem signature: Problem Event Name: APPCRASH Application Name: mbstub.exe Application Version: 1.1.2.471 Application Timestamp: 5b1acb3c Fault Module Name: mbstub.exe Fault Module Version: 1.1.2.471 Fault Module Timestamp: 5b1acb3c Exception Code: 40000015 Exception Offset: 001247b7 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 6ac4 Additional Information 2: 6ac4267233eb42f9537fb9cbe95bc2b4 Additional Information 3: e5b8 Additional Information 4: e5b8dd6588014878a76d6275082685f0 [Expert exile360 then suggested I run Malwarebytes Anti-Rootkit Tool, and AdwCleaner if issues persist] In Win7 Safe Mode with Networking ... I ran the .zip version of mbar.1.10.3.1001.exe, after running it on another Win7 64-bit computer with network access to update databases to v2018.07.20.1 and copying the whole mbar folder onto USB to get it onto the affected Win7 laptop. Scan Finished: No malware found! Then, in the same Safe Mode with Networking (even though my network access is messed up) ... I ran adw_7.2.2.exe , but got another error: AdwCleaner has stopped working Details: Problem signature: Problem Event Name: APPCRASH Application Name: adwcleaner_7.2.2.exe Application Version: 7.2.2.0 Application Timestamp: 5b4dec42 Fault Module Name: adwcleaner_7.2.2.exe Fault Module Version: 7.2.2.0 Fault Module Timestamp: 5b4dec42 Exception Code: 40000015 Exception Offset: 008f3377 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: a08f Additional Information 2: a08f23b5c2d65e2c49b9eb088389e4b5 Additional Information 3: f84d Additional Information 4: f84d5274b666029d48327d47d6020d72 ----------------------------------------------------------------- [Here is what you requested, after the preceding results from before I posted into the Windows malware removal forum] When I try to run mbam-support-1.1.2.471.exe, it crashes with this error: mbstub.exe has stopped working Details: Problem signature: Problem Event Name: APPCRASH Application Name: mbstub.exe Application Version: 1.1.2.471 Application Timestamp: 5b1acb3c Fault Module Name: mbstub.exe Fault Module Version: 1.1.2.471 Fault Module Timestamp: 5b1acb3c Exception Code: 40000015 Exception Offset: 001247b7 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 6ac4 Additional Information 2: 6ac4267233eb42f9537fb9cbe95bc2b4 Additional Information 3: e5b8 Additional Information 4: e5b8dd6588014878a76d6275082685f0 I copied FRST64.exe via USB, after running it once on another Win7 64-bit computer just in case it updated itself (which it seemed to). It gets a 'Failed to update(1)' message on startup due to no network I am assuming, but the Scan seems to run to completion. Files attached. Addition.txt FRST.txt
  2. Greetings, I have recently noticed that I believe that there may be a virus on my PC. How do I know? Well, I was playing an online game and I noticed I wasn't getting my usual FPS which is 75. Instead, It has been changing between 40-50. SO I decide to open task manager and I see the CPU is around 90%+. It then drops straight after. I look on my browser and I see that the game is running at 75 FPS. When I close the task manager the game goes back to around 40 FPS. At 1st I thought it was Malwarebytes Ant-Virus as it seemed like it was causing it with high CPU Usage. I proceeded to uninstall it and it seems like it wasn't. I run AdwCleaner, says no elements found. I run my Anti-Virus, no threats found. So I'm confused as to what to do. All help appreciated.
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