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After recovery of my windows 10 i try to activated my MAB id and key i got this message Error code 404 The License Key was not found There is a problem with your license key and we are unable to activate your license. Please check your license details and try entering your key again. If you continue to have trouble, please contact Malwarebytes Support for assistance. how do i do with this problem i just buy the key from website please help! ps. sorry for my bad english. thank you very much!
When I attempt to activate my premium version of Malwarebytes, I receive the box with error code, as shown in the Snippet that is attached. Says Error Code 404 The License Key Was Not Found. It continues as indicated in the screen shot. This is what has been done: All steps have been done logged in as the administrator on my Windows 7 Pro Machine - Dell E5500 Laptop The update to the version 126.96.36.1997 resulted in my accidentally leaving the default selection of the "Don't know where I got my license" etc instead of selecting "I Purchased My License" which I did pay for. I still have the original lifetime ID and Key Code from my purchase. This indicated that I had 300 some odd days available left on my Lifetime License! I deactivated, then tried "Change License" with my original ID and Key and the error box resulted as in the screen shot. Downloaded and Used the MBAM Clean utility, downloaded the 2.1.8 version again, went through the install steps as indicated on the forum, did not select Trial, Did Reboot when asked, etc. Attempted to activate again, same error. HELP! Also, I turned off ICS on my LAN Connection, Turned User Account Control completely off, switched to Google Public DNS servers at 188.8.131.52 and 184.108.40.206, flushed DNS, Completely disabled my Avast anti-virus, Even attempted to change the date and time of the PC back to when I originally installed the product (this change resulted in an error that indicated that I was not connected to the internet but in fact I was and confirmed via browser when I tried to activate again with my ID and KEY) All other changes, and then re-attempts at activated resulted in the same attached error box... Please help! Thanks!