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  1. What is Intel TSS? The Malwarebytes research team has determined that Intel TSS is a Tech Support Scam. These so-called "Tech Support Scammers" try to trick you into calling their phone number for various reasons, all of which turn out to be fraudulent in the end. How do I know if my computer is affected by Intel TSS? You may see this entry in your list of installed programs: How did Intel TSS get on my computer? Tech Support Scammers use different methods for distributing themselves. This particular one was offered as an Intel graphics driver. But it installs files that will produce a fake Windows BSOD screen with the Tech Support Scammers number. How do I remove Intel TSS? Our program Malwarebytes Anti-Malware can detect and remove this potentially unwanted application. Due to the nature of the program there are a few things to do before you can start cleaning. Use the Ctrl-Alt-Del key combination to invoke Task Manager. In the list of active processes select the one that is called Intel.exe with the Description "Intel HD Graphics". Use the "End Process" button to stop the selected process and confirm the action in the resulting prompt. Then you can download Malwarebytes Anti-Malware to your desktop. Double-click mbam-setup-{version}.exe and follow the prompts to install the program. At the end, be sure a check-mark is placed next to: Launch Malwarebytes Anti-Malware Then click Finish. Once the program has loaded, select Scan Now. Or select the Threat Scan from the Scan menu. If an update is available, it will be implemented before the rest of the scanning procedure. When the scan is complete, make sure that all Threats are selected, and click Remove Selected. Restart your computer when prompted to do so. Is there anything else I need to do to get rid of Intel TSS? No, Malwarebytes' Anti-Malware removes Intel TSS completely. How would the full version of Malwarebytes Anti-Malware help protect me? We hope our application and this guide have helped you eradicate this hijacker. As you can see below the full version of Malwarebytes Anti-Malware would have protected you against the Tech Supprt Scam. Technical details for experts You may see these entries in FRST logs: (Intel Corporation) C:\Windows\Intel Corporation\Intel HD Graphics\Intel.exe HKCU\...\Run: [Intel HD Graphics] => C:\Windows\Intel Corporation\Intel HD Graphics\Intel.exe [487424 2016-10-09] (Intel Corporation) C:\Windows\Intel Corporation Intel HD Graphics (HKLM-x32\...\Intel HD Graphics) (Version: - Intel Corporation) Alterations made by the installer: File system details [View: All details] (Selection) --------------------------------------------------- Adds the folder C:\Windows\Intel Corporation\Intel HD Graphics Adds the file Intel.exe"="10/9/2016 8:18 PM, 487424 bytes, A Registry details [View: All details] (Selection) ------------------------------------------------ [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Intel HD Graphics] "DisplayIcon"="REG_SZ", "C:\Windows\Intel Corporation\Intel HD Graphics\Uninstall.exe" "DisplayName"="REG_SZ", "Intel HD Graphics" "DisplayVersion"="REG_SZ", "" "EstimatedSize"="REG_DWORD", 476 "InstallDate"="REG_SZ", "20161011" "InstallLocation"="REG_SZ", "C:\Windows\Intel Corporation\Intel HD Graphics\" "InstallSource"="REG_SZ", "C:\Users\{username}\Desktop\" "Language"="REG_DWORD", 1033 "NoModify"="REG_DWORD", 1 "NoRepair"="REG_DWORD", 1 "Publisher"="REG_SZ", "Intel Corporation" "UninstallString"="REG_SZ", "C:\Windows\Intel Corporation\Intel HD Graphics\Uninstall.exe" "VersionMajor"="REG_DWORD", 10 "VersionMinor"="REG_DWORD", 1 [HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run] "Intel HD Graphics"="REG_SZ", "C:\Windows\Intel Corporation\Intel HD Graphics\Intel.exe" Malwarebytes Anti-Malware log: Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 10/11/2016 Scan Time: 12:51 PM Logfile: mbamIntelTSS.txt Administrator: Yes Version: Malware Database: v2016.10.11.04 Rootkit Database: v2016.09.26.02 License: Premium Malware Protection: Enabled Malicious Website Protection: Enabled Self-protection: Enabled OS: Windows 7 Service Pack 1 CPU: x64 File System: NTFS User: {username} Scan Type: Threat Scan Result: Completed Objects Scanned: 323931 Time Elapsed: 8 min, 54 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Enabled PUM: Enabled Processes: 1 Rogue.TechSupportScam, C:\Windows\Intel Corporation\Intel HD Graphics\Intel.exe, 2160, Delete-on-Reboot, [717f970022789d9998809e6e679e4ab6] Modules: 0 (No malicious items detected) Registry Keys: 0 (No malicious items detected) Registry Values: 1 Rogue.TechSupportScam, HKCU\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|Intel HD Graphics, C:\Windows\Intel Corporation\Intel HD Graphics\Intel.exe, Quarantined, [717f970022789d9998809e6e679e4ab6] Registry Data: 0 (No malicious items detected) Folders: 0 (No malicious items detected) Files: 2 Rogue.TechSupportScam, C:\Windows\Intel Corporation\Intel HD Graphics\Intel.exe, Delete-on-Reboot, [717f970022789d9998809e6e679e4ab6], Rogue.TechSupportScam, C:\Users\{username}\Desktop\Setup32.exe, Quarantined, [2ac627706d2d3303bd641bf1b94c3ec2], Physical Sectors: 0 (No malicious items detected) (end) As mentioned before the full version of Malwarebytes Anti-Malware could have protected your computer against this threat. We use different ways of protecting your computer(s): Dynamically Blocks Malware Sites & Servers Malware Execution Prevention Save yourself the hassle and get protected.
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