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  1. Hello: I get following notice whenever I open Malwarebytes: "Unable to contact license Server. Check Network Settings or Contact Administrator." When I click OK, I receive a further error message "There was a problem validating SSL certificates. Please launch IE then try again." I have uninstalled and reinstalled and ran system repair via the MB support tool. Can someone help me work this out please? Windows 10 Malwarebytes Premium: 4.2.1 paid version mbst-fix-results.txtmbst-grab-results.zip
  2. Hi @AdvancedSetup, Sorry for interrupting the conversation. I have the exact same issue and I have followed the steps. I have attached all the files. Thank you! Addition.txt AdwCleaner[C00].txt FRST.txt quarantine_items_malwarebytes_scan.txt
  3. I am trying to update my windows 10 system. The updater version is 1.4.9200.23072. It is marked as a Microsoft copyright. Size is 1.86 MB. When running this, MalwareBytes reports it as being "Ransomware" and blocks the update. Is this a known problemtic version of win10 or MalwareBytes? Thanks Chris
  4. If I untick "Start with Windows" or click "Quit Malwarebytes" using the taskbar menu, will it leave the program vulnerable as any self protection may also have been quit? or do I have to leave MBAM running in order for it to be safe? I'm using the free version of MBAM, on a Windows 10 machine.
  5. Greetings, Greetings, Previously, I used Cracked Microsoft products, and I used the KMS tool to activate and it was later revealed that this tool causes system crashes, and now I have purchased a serial number for Microsoft products and deleted old Cracked copies, but now when activating the official version of office I am having trouble with the serial number where an error message appears That The product is not licensed and I tried with more than one serial number, but then the same problem showed me that this error message is due to the KMS files located inside the installation path
  6. These popups can be extremely annoying and I don't know how to get rid of them. They popup at random and I would like to turn them off. (If it helps, I have already stopped my trial malwarebytes through account settings) Any help would be appreciated!
  7. This is the error that crashes Outlook 365. if outlook is ran as admin, it runs fine. i have run MB repair tool with no changes. i have run Office repair with no changes. Disabled web and malware protection in Malware bytes with no change. AVG is current AV installed. mbst-grab-results.zip
  8. Hello Everyone. I'm hacked with multiple hacking ways. A Malware infected to my Laptop with both svchost.exe and explorer.exe infection. I have deleted this for tenth times but its still downloading or creating itself. It was a hack tool for Point Blank (Its a online fps game). I downloaded it from www.sepok-cit.com . This site has too many good reviews and i believed them. Already I Tried a few ways to delte this sh*t from my computer but none of them worked. I TRIED: 1) Deleting its files (hidden files named as spoolsvc.exe , svchost.exe and explorer.exe) 2) Deleting it v
  9. I just updated my software to the most recent version of MalwareBytes and when I enter my license key in it tells me my "License Key is Blacklisted". I have a support ticket in with MalwareBytes but haven't heard from them yet. I think this is pretty sad because while I'm waiting for them to get around to my support ticket I don't get real time monitoring. So not impressed. Does anyone else have this problem and if so have you been able to resolve this issue?
  10. Hello, After upgrading to the latest version and running a scan my Windows 10 had failed with a Bad Pooler error, after seeing this I've decided to replicate this behavior several times and the result was always the same, Windows 10 is crushing when running a analysis or having Malwarebytes on the system running. I've runned also the support tools to try to resolve the issue but it didn't helped. Attach you can find the logs after 2 fails and the logs after running the support tool to solve the issue and afterwards running a new scan that crushed once more my Windows 10 l
  11. Hi Team, I just bought a licence key premium of Malwarebytes premium on Windows 10 Pro but I get this error when activating : "Cannot reach server licence. Please check your network..." "Key infoundable. Please activate your licence. It seems to have a problem with your key licence. Please check your informations' licence, then type your key licence again." Thanks in advance for your help. Regards, Michel
  12. Good day guys, I had someone help me activate windows 10 using CMD (kms) code. I restarted it. Now I cant open anything. Windows button not Working it is showing class not registered, device is not ready. No application is starting. CMD couldn't run as Administrator. Kindly help.
  13. This was a student laptop: Win 10 (64), Vostro family 6 model 58 I gave it a good clean, with Malwarebytes 3.8.3 and ADWcleaner. However, a small ad box, at bottom right of the screen, remains. Titled: Let's get something funny. It runs pictures of pretty girls in bras and knickers. When you close it, chrome is launched and two tabs open, I searched [Let's get something funny], but got zero results (which surprised me). I would have thought that this would be a prime target for ADWcleaner, but it seems to not see it. Any ideas? Thanks
  14. I've started getting Windows notifications that the site cloud1.pw has been updated in the background on Chrome. Have run adware cleaner and it found 1 registry link for a video downloader I use and something to do with banggood but nothing else. Very disappointed that nothing was picked up by my paid version of malwarebytes but more importantly how do I get rid of it?
  15. I have a problem. Today I have noticed that my CPU runs at 100% until I open task manager. I know, there were similar topics on this forum but unlike these virus didn't go away. Malwarebytes detected the virus and it says it has removed it but it's still happening. I tried using system restore and went back 8 days but it's still there. (Kinda impressive) I really hope you can help me.
  16. So after this new update I can no longer see whats inside the notifications. I click on them but nothing shows up. The language is in Swedish but I recorded this to a GIF and show that I can't get redirected to the page that shows what the tool detected. This was working before, but not anymore I don't know why.
  17. After first use of Malwarebytes where 200 PUP files were quarantined, I could not log in to Windows 10. I received "We Can't Sign In To Your Account" message. I unquarantined the files, but no change. I've tried changing temporary login files in Regedit and restarted several times, but system unchanged. Not sure if Malwarebytes responsible, but laptop running fine until first use.
  18. Hello, I have Malwarebytes installed on my windows 10, with a license installed. Now I have a problem on updating Malwarebytes, occurs an error that means "acces denied" like the image. How can I fix this problem?
  19. https://i.imgur.com/vmgKFmh.png I recently downloaded a few files, and I think my computer probably got infected because of those files as they weren't particularly from a source that I would trust. I did remove the files shown in the screenshot but I'm still paranoid concerning the data and security of my computer.
  20. I recently noticed my paid subscription to Malwarebytes kept crashing partway through scans. I also have avg paid full protection and somehow I still got infected even though I’m very careful and clean. Avg cannot detect either, both on max settings. Went to safe mode, cannot run windows defender scans, cannot run avg, Malwarebytes cannot detect anything. Really need help cleaning my machine, please help!! No downloads or extra files and cannot find a virus although I’m a novice at that.
  21. Hello, Could you help me with this... Thanks a lot hijackthis.log
  22. Hello, my computer has very high RAM usage ~90% for no apparent reason. I restarted it in safe mode w/ networking and tried to run malwarebytes to do a malware scan. But when i did, it said "unable to connect to service". I've attached the logs for FRST and the Addition.txt. mb-check-results.zip FRST.txt Addition.txt
  23. Hello, I was forced to shutdown my Computer after I found out that parts my Harddrive have been encrypted. The were renaimed with a contact Email but I do not remember. Since Bitlocker is used on my Computer and on all three Devices, how do I proceed from here? Thanks for any advice in advance. Phil
  24. Hi Malwarebytes support, My windows 10 was affected by adware/malware and I have used malwarebytes to remove most of it. However, there' still one malware that can't be removed by malwarebytes. Whenever I startup my windows a powershell cmd appears for a brief second and disappears. I took a screenshot for your reference (refer to attached). It appears to be a powershell command that executes new-object net.webclient.downloadstring(URL). Malwarebyte then detects a malware found at the location c:\windows\winime.exe and quarantines it. Sometimes a myexe.exe malware is also found. Hence i r
  25. Some of my endpoints have trouble reporting. They'll report offline and not scan, especially with Windows 10, but not ONLY Windows 10. Also happens on Windows 7 and 8. Brand new computer, scans fine for 2 days or so. These are the errors from the Event Log. I don't know what to do at this point. Uninstall and reinstall works some times, but sometimes works for days, sometimes only hours.
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