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  1. For the past week since building my computer I've had random BSODs. Using OSROnline I was able to find that the cause was mbamservice.ex. I then uninstalled the program (Clean uninstall) immediately. I have been a MBAM user for quite a while and I often rely on the malicious website protection for various internet searches. Because of this I need this issue with BSODs to be fixed ASAP. Here is the OSROnline report Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com) Online Crash Dump Analysis Service See http://www.osronline.comfor more information Windows 8 Kernel Version 9600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 9600.17415.amd64fre.winblue_r4.141028-1500 Machine Name: Kernel base = 0xfffff803`79a8e000 PsLoadedModuleList = 0xfffff803`79d67250 Debug session time: Sat Nov 22 17:12:02.384 2014 (UTC - 5:00) System Uptime: 0 days 15:31:11.042 ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_HEADER (19) The pool is already corrupt at the time of the current request. This may or may not be due to the caller. The internal pool links must be walked to figure out a possible cause of the problem, and then special pool applied to the suspect tags or the driver verifier to a suspect driver. Arguments: Arg1: 0000000000000020, a pool block header size is corrupt. Arg2: ffffe001210a4ce0, The pool entry we were looking for within the page. Arg3: ffffe001210a4d00, The next pool entry. Arg4: 0000000004020012, (reserved) Debugging Details: ------------------ TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2 BUGCHECK_STR: 0x19_20 POOL_ADDRESS: fffff80379d54c60: Unable to get special pool info fffff80379d54c60: Unable to get special pool info unable to get nt!MmNonPagedPoolStart unable to get nt!MmSizeOfNonPagedPoolInBytes ffffe001210a4ce0 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT PROCESS_NAME: mbamservice.ex CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff80379d3305e to fffff80379bde9a0 STACK_TEXT: ffffd000`31106108 fffff803`79d3305e : 00000000`00000019 00000000`00000020 ffffe001`210a4ce0 ffffe001`210a4d00 : nt!KeBugCheckEx ffffd000`31106110 fffff800`281c1819 : 00000000`00000008 00000000`00000000 ffffd000`31106300 00000000`00000002 : nt!ExDeferredFreePool+0x7ee ffffd000`31106200 fffff800`282dff0a : ffffe001`210b3840 00000000`00000001 00000000`00000000 ffffe001`1d1134c0 : tcpip!IppInspectBuildHeaders+0x5e9 ffffd000`311064f0 fffff800`2b629135 : 00000000`00000008 ffffd000`00000014 ffffe001`20f2e6f0 ffffe001`20f2e714 : fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+0x1be ffffd000`311065a0 00000000`00000008 : ffffd000`00000014 ffffe001`20f2e6f0 ffffe001`20f2e714 ffffe001`20f2e704 : mwac+0x6135 ffffd000`311065a8 ffffd000`00000014 : ffffe001`20f2e6f0 ffffe001`20f2e714 ffffe001`20f2e704 ffffe001`00000011 : 0x8 ffffd000`311065b0 ffffe001`20f2e6f0 : ffffe001`20f2e714 ffffe001`20f2e704 ffffe001`00000011 00000000`00000000 : 0xffffd000`00000014 ffffd000`311065b8 ffffe001`20f2e714 : ffffe001`20f2e704 ffffe001`00000011 00000000`00000000 00000000`00000000 : 0xffffe001`20f2e6f0 ffffd000`311065c0 ffffe001`20f2e704 : ffffe001`00000011 00000000`00000000 00000000`00000000 ffffe001`00000000 : 0xffffe001`20f2e714 ffffd000`311065c8 ffffe001`00000011 : 00000000`00000000 00000000`00000000 ffffe001`00000000 ffffe001`00000000 : 0xffffe001`20f2e704 ffffd000`311065d0 00000000`00000000 : 00000000`00000000 ffffe001`00000000 ffffe001`00000000 00000000`00000000 : 0xffffe001`00000011 STACK_COMMAND: kb FOLLOWUP_IP: fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1be fffff800`282dff0a 85c0 test eax,eax SYMBOL_STACK_INDEX: 3 SYMBOL_NAME: fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1be FOLLOWUP_NAME: MachineOwner MODULE_NAME: fwpkclnt IMAGE_NAME: fwpkclnt.sys DEBUG_FLR_IMAGE_TIMESTAMP: 545054f3 FAILURE_BUCKET_ID: X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1be BUCKET_ID: X64_0x19_20_fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+1be Followup: MachineOwner ---------
  2. Hello MalwareBytes staff and community, I have a reasonably big problem with a relatives PC at this time. The computer in question is a Dell Optiplex 755 running Windows XP Professional with 1GB RAM. The problem is that this computer is owned by a relative of mine that isn't very tech-literate and doesn't really understand the concept of computer viruses and how they damage computers. This computer was scanned recently by me one day before posting this thread and the computer is closing in at 1759 infections and, as you can tell, it's pretty severe. I tried running Malwarebytes on the machine and there seems to be some process blocking it, so I immediately sprung to get Chameleon to try and dodge it. Explorer.exe is closed and Malwarebytes takes the screen. It gets through the scans and gets to Heuristic scan and stops... 1759 infections and it stops. After one hour on Heuristic ALONE it began to annoy me. So I tried multiple times to no success. It would be very much appreciated if I could get another method to apply some heavy-duty methods to this machine to remove the infections. Although I considered using Remote Desktop Connection to keep an eye on the machine as they were happy with it, I don't really want to put MYSELF in danger too and also have them be at the risk aswell as me. Thanks ~MrOutOfSanity
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