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Showing results for tags 'unable to contact license server'.
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Hi guys, I've just bought and downloaded Malewarebytes 3.2.2 and when I went to activate my code. I got this error message. "unable to contact license server. check your network connection or contact your system administrator for help". my internet connection is perfectly fine. Also after i press ok I get another error message saying, "(MBAM404101) Installation token not found. there is a problem with your license key and we are unable to activate your license. please check your license details and try entering your key again". If you can help me I would really appreciate it. Thank You, Avery
I had ran a rootkit scan got 3 winzips. I removed these and after doing so malwarebytes has been having problems contacting the license server, it asks me to check my network settings. I could restore them but i have read their are no necessary rootkits for malwarebytes to run and this only happens on one of the two computers i have malwarebytes installed on.
Running v3.31 on Windows 10 Pro: Scenario 1) Settings / Application Tab -> Click "Install Application Updates" Result 1) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 2) Dashboard / Scan Status section -> Click Update: "Check for updates" Result 2) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 3) Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Product appears to be trial version. Result 3) Product appears to be in Trial mode. "You're running Malwarebytes Free. Upgrade to Premium to get Real-Time Protection from ransomware and other threats." "Upgrade Now" button is visible immediately below this message. Orange "Upgrade Now" button is visible at top right of dialog. Under Real-Time Protection, Web protection, Exploit protection, Malware protection, and Ransomware protection all show as "Premium Only". Scenario 4) Main Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Click "Activate License" button. Activate Your License dialog displays. I enter License Key, receive green check mark to right of data entry field. I click blue "Activate License" button. Result 4) "Network Settings. Unable to contact license server. Check your network settings or contact your system administrator for help." Other than the Web Blocking / RAM Issue - which was patched - product has been operating as expected in Premium mode until now. What now? Uninstall / Reinstall? Is there a direct link to download v3.4? Will you push out a fix? Thanks, BigBadBill