Search the Community
Showing results for tags 'unable to contact license server'.
Found 4 results
I recently bought a license and I can't activate it When I try to activate it, 2 messages pop up: (1)"Unable to contact license server. Check your proxy settings or contact your system administrator for help." (2)"Installation_token Not Found" "Do you get the same result more than once if you follow the same steps? Y/N" - Yes. I've added screenshots of the messages. I've tried the link that I've seen around these forums - https://keystone.mwbsys.com and it wont load it properly and say - This site can’t be reached keystone.mwbsys.com refused to connect. Try: Checking the connection Checking the proxy and the firewall ERR_CONNECTION_REFUSED Check your internet connection. Check any cables and reboot any routers, modems, or other network devices you may be using. Allow Opera to access the network in your firewall or antivirus settings. If it is already listed as a program allowed to access the network, try removing it from the list and adding it again. If you use a proxy server… Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Main menu > Settings > Change proxy settings… > LAN Settings and deselect "Use a proxy server for your LAN". And when I try it from my mobile phone it says "OK". I've tried disabling my firewall (Windows firewall) completely and it didn't work either. I've tried opening a hotspot from my mobile phone and connecting to the link I mentioned above through that connection and it still didn't work. When I tried going to the link https://keystone.mwbsys.com while using the built-in vpn in my Opera browser (set to optimal location - I checked the location and it was SWEDEN) It actually showed the "OK" message. I'm on OS WIN10-64, My current browser is Opera GX Thanks alot in advance, S. mbst-grab-results.zip
I had ran a rootkit scan got 3 winzips. I removed these and after doing so malwarebytes has been having problems contacting the license server, it asks me to check my network settings. I could restore them but i have read their are no necessary rootkits for malwarebytes to run and this only happens on one of the two computers i have malwarebytes installed on.
Running v3.31 on Windows 10 Pro: Scenario 1) Settings / Application Tab -> Click "Install Application Updates" Result 1) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 2) Dashboard / Scan Status section -> Click Update: "Check for updates" Result 2) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 3) Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Product appears to be trial version. Result 3) Product appears to be in Trial mode. "You're running Malwarebytes Free. Upgrade to Premium to get Real-Time Protection from ransomware and other threats." "Upgrade Now" button is visible immediately below this message. Orange "Upgrade Now" button is visible at top right of dialog. Under Real-Time Protection, Web protection, Exploit protection, Malware protection, and Ransomware protection all show as "Premium Only". Scenario 4) Main Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Click "Activate License" button. Activate Your License dialog displays. I enter License Key, receive green check mark to right of data entry field. I click blue "Activate License" button. Result 4) "Network Settings. Unable to contact license server. Check your network settings or contact your system administrator for help." Other than the Web Blocking / RAM Issue - which was patched - product has been operating as expected in Premium mode until now. What now? Uninstall / Reinstall? Is there a direct link to download v3.4? Will you push out a fix? Thanks, BigBadBill
Hi guys, I've just bought and downloaded Malewarebytes 3.2.2 and when I went to activate my code. I got this error message. "unable to contact license server. check your network connection or contact your system administrator for help". my internet connection is perfectly fine. Also after i press ok I get another error message saying, "(MBAM404101) Installation token not found. there is a problem with your license key and we are unable to activate your license. please check your license details and try entering your key again". If you can help me I would really appreciate it. Thank You, Avery