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Showing results for tags 'threat scan not running if missed'.
I have a XPS13 running W7 Professional (64bit) that had a MB (v22.214.171.124) alert of successfully stopping a "Malware.Ransomware.Agent" threat as I was using Outlook 2007 in Sandboxie. Outlook had immediately closed itself after the MB alert. In summary, Outlook.exe was zapped to 0kB but I eventually was able to reinstall the program & restore all my emails etc. I also have installed WinPatrol (* I’ve uninstalled it after learning that it’s no longer updated or supported) on W7 laptop and after those incidents, WinPatrol also started to give various alerts (of WerFault.exe service being added/removed from starting at Startup). I’ve used Macrium Reflect to make a backup image of all local drives of W7 laptop and started to setup another XPS13, running W10 Professional (64bit) to transition over. I had posted on another forum for support with Macrium Reflect free edition to make the backup image, one forum member had advised to scan with MB, HitmanPro (which I’ve used before), and Emsisoft Emergency Kit. Scans using all three of these programs did not find any threats. I also run Firefox in Sandboxie and just under 2 weeks after getting the 1st alert, had another MB alert of “successfully blocked a malware.ransomeware.agent threat”, when I used W7 laptop to search online as I setup the W10 machine. Sandboxie also gave error dialogs of not being able to properly run the Sandbox for Firefox program. Since getting this 2nd alert from MB, I’ve limited my use of W7 laptop, particularly not running Outlook to sync further emails etc. and concentrated on getting W10 machine up and running. I’ve screenshots of MB’s notifications of these alerts (but no files were listed as quarantined on dates associated with these alerts) – let me know if I need to upload them. I then realized that I needed to send this post using the W7 laptop since all my screenshots and MB reports are on it. While I using W7 laptop last night, Malwarebytes ran its scheduled 2 custom scans (with no threats found) and as I clicked on ‘view’ to see the report, Window dialog box popped up that MB wasn’t running properly and either close program or allow it go online to try fix the problem and then close the program. The icon in the minimize tray was gone and clicking Start menu to run MB would bring me back to the same Windows dialog box that MB wasn’t running properly. I checked task manager and saw that MB was listed as one of programs I had currently running. I right-clicked and chose “end task” – it ended without incident. But when I tried again & clicked Start menu to run MB, this brought me back to the same Windows dialog that MB wasn’t running properly. I’d shutdown both W7 & W10 laptops for the night. While I was using W7 machine this morning to continue with this post, MB had apparently recovered and had ran two of the scheduled scans I saved (one of C with ‘scan rootkit’ enabled and one of D(data partition) – ‘scan rootkit’ option wasn’t allowed) – a dialog box came up when it finished with these scans. Both scans didn’t find any threats. [**For some reason, my 8am scheduled threat scan didn’t run (even though option to ‘if missed, run at next opportunity’ was checked).] Please help me with figuring out and removing the program (?) that is causing these problems on the W7 machine as I want to be certain that the backup image of the data partition is clean of malware/ransomware/viruses before I clone the image to the W10 machine. I also want to clean the OS partitions before I get it updated and be able to continue using it, mostly offline. Regrettably, the W7 machine is only updated to Dec 2017 (Group B). With much appreciation for all the guidance to be offered so that the W7 OS is soon fixed and I have clean data partition to clone over to W10 in next few days!