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Found 6 results

  1. Hi there, I would like to change my account so it does not auto renew. Can you help me with this? Thank you, Sandy
  2. My friend has a licensed version 3 of Malwarebytes on his desktop PC. It comes up for automatic renewal in Jan 2019. He also has a laptop with the free version installed and would like to purchase a license for it as well in January. How would he go about this and obtain the discounted price of $32.50 per computer ($64.99 for two computers) shown on the Malwarebytes website?
  3. This may be a slightly old topic, but it's also relevant to me, because the exact same thing has happened to me. I recieved the "We were unable to renew your subscription..." with an "update payment information" link. I first saw this on May 26th, and I changed my payment to Paypal, nothing happened and the issue was still there on the 28th. At that point, I changed my payment info to a credit card I know is good and regularly use. I also sent in a trouble ticket about this issue. It's now a day and a half later, and no payment has been made and I have recieved no response for my trouble ticket. I'd *really* like to get this resolved.
  4. I just purchased a 2-year license for 2 devices.The first time I purchased a license was last year (2 1-year licenses) and dealt with Cleverbridge. Now I have to deal with Avangate. Here are 2 screenshots which apparently contradict each other. So my account on the software shows auto renewal as not turned off, and my.malwarebytes account shows auto renewal as turned off. Does anyone know which is correct or how I can resolve this?
  5. I think there should be an easier way to disable the auto renewal feature on subscriptions. Right now the only way to do that is to contact Cleverbridge and tell them to disable it. Why is there no simple option to toggle it off. Renewals happen without notification so I never know when I'm going to be charged until it's already happened. There should be an option on the Billing and Payment tab on the Malwarebytes account page. Please add something like this, I despise software that has shady billing and renewal practices.
  6. I started getting notices that my premium subscription was about to end. I tried for three days to renew it and could not. I even opened a support ticket – Support Ticket 2140048 – on 11/19/2017 and I have not received a response as of today 11/21/2017. Below is the text that I sent to support: “I've been getting the notice that my Malwarebytes subscription was about to end (End Date 11/18/2017). For three days I've clicked on the Renew Now button and tells me I'm all set. Yet it has not renewed. I even changed payment and get this message: Change payment option for your subscription #SXXXXXX You have successfully updated your payment details for your subscription. You will receive an email with further information about your payment at the appropriate time. On 11/18/2017 you will be charged $0.00 by cleverbridge using the same contact and billing information on file for Malwarebytes Anti-Malware Premium. What can I do to renew my subscription?” This morning I was really agitated over the lack of support and replied to the initial automated email created for ticket 2140048 with the following, “It is now 11/21/2017 and I’ve received no response on how to renew my subscription. I can’t continue without malware protection so I guess I’m going to look into other products from other vendors as it seems Malwarebytes has no intention or desire to keep me as a customer.” After much research it seems that Malwarebytes is still top rated. I've been with Malwarebytes for a few years and I would like to continue, however now I no longer have the option to renew as the time frame has passed and must purchase a new license at a higher price than I've been paying. What am I missing? Why could I not renew my license? Why did I not get a response to my support ticket?
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