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  1. From https://forums.malwarebytes.com/topic/255169-win7-system-hijacked-through-firefox/?do=findComment&comment=1352928: Good question. https://www.malwarebytes.com/products/ positions Malwarebytes Browser Guard as supplemental to desktop security and mobile security. However there's a long tradition of people assuming that a desktop solution will be comprehensive, so I suspect that: many readers will not page down – many people simply do not discover Malwarebytes Browser Guard. From the blog post Browser Guard combats privacy abuse, tracking, clickbait, and sc
  2. When I click on "Check for Updates," the exclamation point disappears for a moment, to be replaced by a green check, only to be replaced by the exclamation point again. I have not been able to update the protection since July. Thoughts?
  3. I have MB 3.8 14 day trial on my system. I've just tried to install Bitdefender free. It says it can't continue to install as I must remove MB first. a) should I uninstall MB and install BD first... then reinstall MB? ... does BD free allow exclusions? ... sounds like a hassle to me b) is MB all I need as an antivirus and malware solution. It says on your website that MB replaces antivirus
  4. @treed I think it would be useful to be able to protect, as in the Windows version, the program settings (in particular the MY ACCOUNT tab where there is the license key) in general with a Pin so that they are not visible / modifiable by anyone accessing the Mac; being able to choose which tabs to protect would be ideal.
  5. Hello. I solved the problem with the ransomware protection off by running the program in compatibility mode but then the anti-malware protection suddenly went off and then I got a blue screen and my PC restarted. I ran FRST and mb-check and uploaded the results here. Please tell me what to do next. Thank you for your time. mb-check-results.zip
  6. Hi I can't turn web protection back on. Have run Farbar files attached. Addition.txt FRST.txt
  7. I get a MB popup telling me real-time protection is not turned on. When I go into settings and try to turn on the protection, I am prevented from moving the switch to ON. In addition, I cannot open MB. I can open it in safe mode and do a scan, but it finds nothing. I have performed several scans with MBAR beta, finding nothing to clean.I also can not do a system restore. Windows 10 64 bit. I am a MB Premium Member. I am attaching the zip file you need, as per your instructions. mb-check-results.zip
  8. I've got rid of a virus thanks to Malwarebytes. However, I keep having a notification popping up every 10 seconds. It's always the same thing. Here is a screenshot. How do I get rid of it? It's pretty annoying! Thank you!
  9. How do I clear all Protection History and reset all 3 to Zero? Attached screenshot of Malwarebytes Premium main page.
  10. I have the premium Malwarebites but i'm not able to enable the Realtime protection. Every time I try to aneable this its is starting and after some seconds it is disabled again. what's the problem here?
  11. How can we do a password reset of the admin account in the Malwarebytes Management Console (Endpoint Protection)? Thanks!
  12. Hi, I am unable to switch on exploit protection on my premium account? I downloaded the latest version today, is that causing an issue for some reason? Any help would be great. I tried switching on and off and running as administrator but neither helped. Thanks
  13. Has anyone got a fix for the web protection not coming. I have sent email after email to support and have never got a response. I would like to know why I am paying for a premium account when I am not able to use the web protection. For 4 days now my malwarebtyes has detected over 400 pup, viruses and Trojans because my web protection will not turn on. I have web browsers opening on their own. I have uninstalled the software 5 time and reinstalled it and noting works.
  14. After upgrading my malwarebytes to the latest version 3.4.5, the exploit protection feature hasn't switched on, even after numerous system restarts. I'm currently running Windows 10 Home Build 1803, OS Build 17133.1, installed on 2018/04/08 Please find the mb-check-results.zip attached. mb-check-results.zip
  15. Hello, I have the same problem since the last update. My version 3.4.5 no way to turn on web protection
  16. I'm running Malwareby 3 on my Win 10 computer. Last week I noticed a massive data upload and was wondering which program (other than the usual suspects Dropbox, Google Drive and Onedrive) would upload so much data from my PC. Turned out that within three hours, Malwarebytes MBAMService.Exe has uploaded no less than 250MB of data (see screenshot). How many anonymous user data can malware collect to upload 250MB of my data? A query to the technical team which data were uploaded: "I cannot provide you a copy of the data that was uploaded because I do not have access to it.". Also, the question if
  17. The first thing under real-time protection is off, but no matter where I click it, it remains off, it will not turn on. I am currently on the premium free trial, yet it says I should have access to it.
  18. I have a problem like this. The problem with the installed program is that I am getting an error message attached and when I click Turn On it does not turn on and reverts to the same message. I just had a Windows update and that might be the problem. I ran the programs to help diagnose and they are attached mb-check-results.zip
  19. Ever since I bought malwarebytes 3.0, the Web Protection ocassionally turned off by itself and it would stay off for days. Even after clicking "turn it on" many times, it would remain off. I bought malwarebytes about 6 months ago. And now, for the past month, it has never been on at all. How do I fix this? I ran the FRST and MB-check logand attached the zip file to this topic. mb-check-results.zip
  20. Attached *.zip as requested by the bot - see quoted the bot. This is somewhere at or about the 10th time over the past several years that I have been stuck with a ‘Real-Time Protection’ error that I have previously fixed via a clean install as noted in other forum posts. That is, until Malwarebytes inevitably and abruptly fails again. The error is always that same and identical to the first post in this forum. I am starting to feel like Malwarebytes may not know what they are doing - I am seriously losing confidence in Malware technical competence. Additionally - my Real-Time protecti
  21. Bonjour, depuis 2 jours j'ai le message suivant qui s'affiche sur mon PC "Vous n'êtes pas totalement protégé" Activez toutes les couches de protection en temps réel pour bloquer les menaces. Je n'arrive pas à activer la protection Web, je pense que ça vient de là mais rien n'y fait. Merci pour votre aide Cordialement Gérard Hurteaux
  22. Hi everyone i am from Indonesia. I need Microsoft office 2016 for my office work but i can not buy it. i have seen it on a website where they it offers for free. like www.getintoapc.com can i download it? or anyone here send it to me? i badly need this software please help anyone. thanks in advance
  23. There's a notice on my computer telling me that real time protections are turned off. I have gone to Manage Protection Settings and when I attempt to turn on the real time protections, it says starting then quits. I have done this several times with the same result. What do I do to correct this issue?
  24. Hello I have the same problem also on 3.3.1 mb-check-results.zip
  25. Starting this morning the MB service is consuming between 15 and 20% of the CPU at all times. Also the real-time protection will not start. I've tried using the clean tool and re-installing while Windows defender was disabled and still no luck. Any thoughts on what else to try?
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