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Found 45 results

  1. When I click on "Check for Updates," the exclamation point disappears for a moment, to be replaced by a green check, only to be replaced by the exclamation point again. I have not been able to update the protection since July. Thoughts?
  2. Ran into some nasty malware and don't want to experience that again. Malwarebytes (free) saved me. I have a subscription to Bitdefender, but did not have it installed at the time. After MWB got rid of the demon, I reinstalled Bitdefender (in the middle of an annual subscription), and BD told me to get rid of MWB. I've since found this thread: Wondering at the wisdom or running both Malwarebytes Pro and Bitdefender together on the same machine. Again, I don't want to experience that demon again.
  3. @treed I think it would be useful to be able to protect, as in the Windows version, the program settings (in particular the MY ACCOUNT tab where there is the license key) in general with a Pin so that they are not visible / modifiable by anyone accessing the Mac; being able to choose which tabs to protect would be ideal.
  4. Hello. I solved the problem with the ransomware protection off by running the program in compatibility mode but then the anti-malware protection suddenly went off and then I got a blue screen and my PC restarted. I ran FRST and mb-check and uploaded the results here. Please tell me what to do next. Thank you for your time. mb-check-results.zip
  5. Hi I can't turn web protection back on. Have run Farbar files attached. Addition.txt FRST.txt
  6. I get a MB popup telling me real-time protection is not turned on. When I go into settings and try to turn on the protection, I am prevented from moving the switch to ON. In addition, I cannot open MB. I can open it in safe mode and do a scan, but it finds nothing. I have performed several scans with MBAR beta, finding nothing to clean.I also can not do a system restore. Windows 10 64 bit. I am a MB Premium Member. I am attaching the zip file you need, as per your instructions. mb-check-results.zip
  7. I've got rid of a virus thanks to Malwarebytes. However, I keep having a notification popping up every 10 seconds. It's always the same thing. Here is a screenshot. How do I get rid of it? It's pretty annoying! Thank you!
  8. How do I clear all Protection History and reset all 3 to Zero? Attached screenshot of Malwarebytes Premium main page.
  9. I have the premium Malwarebites but i'm not able to enable the Realtime protection. Every time I try to aneable this its is starting and after some seconds it is disabled again. what's the problem here?
  10. I'm running Malwareby 3 on my Win 10 computer. Last week I noticed a massive data upload and was wondering which program (other than the usual suspects Dropbox, Google Drive and Onedrive) would upload so much data from my PC. Turned out that within three hours, Malwarebytes MBAMService.Exe has uploaded no less than 250MB of data (see screenshot). How many anonymous user data can malware collect to upload 250MB of my data? A query to the technical team which data were uploaded: "I cannot provide you a copy of the data that was uploaded because I do not have access to it.". Also, the question if 250MB data upload is within the normal range, remained unanswered. Checking where the data were uploaded to, it was an Amazon server. It appears Malwarebytes has a massive problem, and tech support is not informed.
  11. How can we do a password reset of the admin account in the Malwarebytes Management Console (Endpoint Protection)? Thanks!
  12. Hi, I am unable to switch on exploit protection on my premium account? I downloaded the latest version today, is that causing an issue for some reason? Any help would be great. I tried switching on and off and running as administrator but neither helped. Thanks
  13. After upgrading my malwarebytes to the latest version 3.4.5, the exploit protection feature hasn't switched on, even after numerous system restarts. I'm currently running Windows 10 Home Build 1803, OS Build 17133.1, installed on 2018/04/08 Please find the mb-check-results.zip attached. mb-check-results.zip
  14. Has anyone got a fix for the web protection not coming. I have sent email after email to support and have never got a response. I would like to know why I am paying for a premium account when I am not able to use the web protection. For 4 days now my malwarebtyes has detected over 400 pup, viruses and Trojans because my web protection will not turn on. I have web browsers opening on their own. I have uninstalled the software 5 time and reinstalled it and noting works.
  15. Hello, I have the same problem since the last update. My version 3.4.5 no way to turn on web protection
  16. The first thing under real-time protection is off, but no matter where I click it, it remains off, it will not turn on. I am currently on the premium free trial, yet it says I should have access to it.
  17. I have a problem like this. The problem with the installed program is that I am getting an error message attached and when I click Turn On it does not turn on and reverts to the same message. I just had a Windows update and that might be the problem. I ran the programs to help diagnose and they are attached mb-check-results.zip
  18. Ever since I bought malwarebytes 3.0, the Web Protection ocassionally turned off by itself and it would stay off for days. Even after clicking "turn it on" many times, it would remain off. I bought malwarebytes about 6 months ago. And now, for the past month, it has never been on at all. How do I fix this? I ran the FRST and MB-check logand attached the zip file to this topic. mb-check-results.zip
  19. Attached *.zip as requested by the bot - see quoted the bot. This is somewhere at or about the 10th time over the past several years that I have been stuck with a ‘Real-Time Protection’ error that I have previously fixed via a clean install as noted in other forum posts. That is, until Malwarebytes inevitably and abruptly fails again. The error is always that same and identical to the first post in this forum. I am starting to feel like Malwarebytes may not know what they are doing - I am seriously losing confidence in Malware technical competence. Additionally - my Real-Time protection time-loop that has occurred several times; wherein, I have read previous forums and then executed the instructions for a clean install . . . . By which, every time, I always end up to the same general error - and yes, I know how google and similar search engines work. So, I really do not need the recommendation to perform a web search as I want a real and direct answer not a run of the mill and often ill-informed general rebuttal, which is not an answer. Basically, I hate forums and have found that asking for any reasonable answer via the internet to be as helpful as asking the local crackhead to help to repair my car. Useless . . . I expect from this post [AKA] shot in the dark, a stupid bot response or a response by some forum-monkey who thinks they are being useful by stating something obvious . . . . Malwarebytes, I am tired of your games! mb-check-results.zip
  20. Bonjour, depuis 2 jours j'ai le message suivant qui s'affiche sur mon PC "Vous n'êtes pas totalement protégé" Activez toutes les couches de protection en temps réel pour bloquer les menaces. Je n'arrive pas à activer la protection Web, je pense que ça vient de là mais rien n'y fait. Merci pour votre aide Cordialement Gérard Hurteaux
  21. Hi everyone i am from Indonesia. I need Microsoft office 2016 for my office work but i can not buy it. i have seen it on a website where they it offers for free. like www.getintoapc.com can i download it? or anyone here send it to me? i badly need this software please help anyone. thanks in advance
  22. I'm also seeing this issue suddenly today. MB has been running fine for months, and haven't made any system changes I'm aware of ... other than MB has updated to v 3.3.1 ! It might be an idea to test updates before inflicting them on users automatically!
  23. There's a notice on my computer telling me that real time protections are turned off. I have gone to Manage Protection Settings and when I attempt to turn on the real time protections, it says starting then quits. I have done this several times with the same result. What do I do to correct this issue?
  24. I just recently purchased MAlwarebytes premium, version 3.2.2, and I cannot get Web Protection or Malware Protection to stay on. Web Protection shows that it is starting but it never starts, and Malware protection keeps resetting to Off. What is wrong with it?
  25. Hello I have the same problem also on 3.3.1 mb-check-results.zip
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