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Found 41 results

  1. Hello, I woke up my desktop this morning and saw malwarebytes app eating 13 gigs from my 16 gigs of RAM. Web protection was turned off. Reboot didn't helped to turn it on again. I did clean re-install and now it seems to work fine ... I'm very experienced with my OS and hardware and there is nothing wrong with it. I don't use any antiviruses etc. instead of Defender and Malwarebytes. So nothing was blocking it etc. Also I checked all the processes before I restarted PC and there was nothing strange running on. Please patch it - this problem occurs since months for different Malwarebytes Users.
  2. I noticed my performance chugging and saw that MBAMService.exe started overusing my resources. It happens whenever I start up now. Then when I tried to go to My Account, I get a popup saying "Unable to contact license server. Check your network settings or contact your system administrator for help." Windows Defender is disabled. I've ran FRST and MB-Check attached the results file. mb-check-results.zip
  3. I'm trying to upgrade to Premium, but it tells me that Paypal is not eligible, even though I have it in Google Play. So I tried adding Paypal but there it tells me that I already have an account. What's the deal?
  4. I just reset my PC to it's defaults today after having lots of problems with Windows 10. As I was reinstalling all of my programs, I got to malwarebytes and when I installed it, it said that I had a trial. I purchased a Malwarebytes 3 Premium Key back in October and now It's gone. How can I get it back? Thanks -Sam
  5. I am checking out the pricing for Malwarebytes, and I see Malwarebytes Premium--"For Home" or "For Teams". Is the only difference between these 2 the priority support? Is that worth the $4 extra per device per year (with 10 devices)? Other than the fact that you can't buy more than 10 at once with "For Home"? Thanks in advance for any clarification.
  6. I'll try to keep this to the point as there is a lot to tell you, let me preface that I have read many forum posts about this issue and the solutions that worked for them did not work for me. And I have done this with a second account between 2 other pc's and have exactly the same problem ___________________________________________________________________________________________________ I migrated my licence from 1 installation to another on a different machine, I logged into my mbam site account and deactivated the seat that was used before activating my licence on the new installation, it worked fine, except... when my pc starts up all protection modes show as ON for about 20 seconds or so then web protection and ransomware protection show OFF going to protection options and switching them on, leaves them in starting position (which many people face) ___________________________________________________________________________________________________ Here's what I have done: as suggested in the forums, i did the following: - enable 'delay RTP when MB starts' (15sec) - both restart services & reboot that did nothing - changed the mbam shortcut advanced setting 'start as administrator' to enabled - changed the service property 'log on as:' implicitly to the administrator account with password entered - restarted services & reboot - once rebooted closed mbam app, right-clicked on app and selected start as administrator now Malware protection is off as well as the other two leaving only Exploit protection on now - so before i reinstall, I thought I'd ask here first ___________________________________________________________________________________________________ I have compiled the mbam log as described in the forums and attached it here along with screenshots of what i see on startup and ~20seconds after. if anybody is able to assist me i would be tremendously grateful to you thank you for your time and patience i know this was wordy mb-check-results.zip
  7. I have Malwarebytes premium running on my PC, its version 3.0.5 Any time I try to run a scan it cancels out after a few seconds. I've tried exporting the scan, deleting the reports, restarting the program, restarting the computer and that doesnt fix it. I have tried to uninstall and reinstall the program, but my downloads folder freezes whenever i try to run the installation program I've attached my most recent scan *edit - i put the actual text in now I am not tech savy so please let me know if you need other information. Thanks for looking! malwarescan.txt
  8. Hi everyone! This is only my second post ever on this forum, and I am not very experienced when it comes to antiviruses and antimalware. My question is, is Malwarebytes Free (for me, it is version 3.3.1) good enough to protect my computer on its own? Should I upgrade to premium or download another antivirus?
  9. No new downloads but Mindspark returns after every scan ( 40 - 650 in 24 hours!). Webroot, windows defender and Malwarebytes Premium all installed and appear to be working. No matter what is found and quarantined the PC still crawls, freezes and hangs. I am at my wit's end. Ran every scan including ADWcleaner (every day for 3 days) and Mindspark is still always returning. Please tell me if you can see anything in the attached files. I have no idea what more I can do as the end user. I also have no idea where or how Mindspark got in the first time but it absolutely is not leaving and it is the only suspect I could see. Addition.txt FRST.txt Scan Log 10 20 17.txt scan log 10 21 17.txt
  10. Hello, wonderful helpers! My desktop computer is running in 64 bit mode with Windows 7 professional with service pack 1 with an i7 CPU and 16GB RAM. It is protected by MALWAREBYTES PREMIUM. Malwarebytes version 3.0.6.1469, version of compnents package 1.0.103, version of actualisation package 1.0.3171, edition premium, correct licence id, correct licence key, status unlimited. I am having problems running the update as usual. No update is done after a longer time of waiting. I really need help and will follow your instructions in topic Hope to hear of you soon! Andy Munich, Germany
  11. Hi, If I buy one Premium personal licence (which - if I understand well - can be installed on up to 10 machines) for Windows, will it work also for Macs (of course, respecting the total upper limit of 10 machines)? thanks --e.
  12. Had a search for this in the forums to see if anyone else had had this problem, but couldn't see that anyone has reported it before. Basically I keep having to set my scheduled scan, because after a couple of days, usually 2-3, my settings keep getting wiped. I like to have a scheduled scan everyday at 7:00 PM, with the option for a missed scan to take place up to 23 hours afterward. However, after 2-3 days, it keeps resetting to a scan at 2:30 AM, without the option for a scan to take place if that is missed. As my PC is usually turned off/asleep at that time in the morning, and it isn't scanning if it's missed, i'm essentially losing the ability to run scheduled scan every couple of days. This is incredibly irritating, and have never experienced this with a paid for PC security product, so any help would be appreciated. I'm running Malwarebytes 3 Premium on a Windows 10 64-bit PC.
  13. Hey guys, I was wondering something. When I found out that Android's Malwarebytes was updated to 3.0 thus taking advantage of premium finally, I wondered if my current lifetime premium license would work for it. The current number is a different kind of number from newer ones so I can't use the "redeem" option in the app . So I thought I'd see if I had an account that maybe has a mobile license number attached to it, but what I'm seeing is I can't create an account unless i paid for a temporary subscription from the website. I was hoping to login to a similar account on both my computer and mobile but it seems that's not an option as I also don't see an option to login to an account in the app. So I'm assuming that I cannot create an account and I have to pay for mobile separately? Just was wanting to get this straight. Thanks.
  14. I have Malwarebytes Premium with 3 licences Does this cover 1 Windows desktop plus 2 MacBook laptops? I have dowloaded and installed it on my Windows desktop. How do I download the correct app for my Macs
  15. Hi, I just had to format my PC and completely forgot about deactivating the license first, now I can't activate it after formatting. What can I do? I see there is a Support page but there's no Sign Up option anywhere and the error mentions "Contact support" so I'm kinda lost. Thanks.
  16. Hello everyone, Yesterday, I launched my NoDouble software to find doubles in my PC. After the scan, Malwarebytes has detected it as a ransomware and put it in quanrantine. I actually have to say that that edition of NoDouble is a Premium one (I've paid for it, I've got the licence), same thing for Malwarebytes. I am a bit worry. Is it true NoDouble is a ransomware or is it a False Positive ? I have looked for answers on the web, but nobody ever talked about NoDouble as a ransomware. Have you experienced the same problem than I ? Do you know if NoDouble is really what Malwarebytes tells it is ? Thank you for your answers.
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