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I made a purchase via the Malwarebytes Premium bill of exchange for one year (Order No. 152836483) a few hours ago, and there's no email within the key of it. There's nothing in the Spam email too..
I've already opened a ticket with support via email but it feels like they aren't reading what I'm writing and it's been quite frustrating, so I'm hoping someone here can help me out. I downloaded the free-trial of Malwarebytes on April 24, 2020. To download and install the free-trial I wasn't asked for any information nor was I asked to create an account (<<this detail is VERY IMPORTANT). It was as easy as double-clicking the .exe and once the setup was finished and the software was installed, everything was working perfectly. I ran a scan, found some PUPs and got rid of them. Great! As my free-trial neared its end, I thought I liked it the software enough to buy a premium membership, which I did through the desktopp app: I entered my credit card information and waited to receive instructions for activation. Again, all done through the desktop app without having an account: I placed the order and waited for my transaction to be processed by my credit card company, which it was on May 8, 2020: From that day until now I haven't received my key. Shortly after this, I realized that since keys are to be emailed to you and I was NEVER PROMPTED TO MAKE AN ACCOUNT, that I was never going to get my key. So I made an account and contacted support. I also though once I made an account and associated it with my desktop app that somehow it would automatically link the payment that had been made to my newly created account, but nope. What's weird to me is how I was allowed to make a payment WITHOUT HAVING AN ACCOUNT if an account is a necessary part of the process to obtain a key. My email exchanges with support led nowhere since they didn't understand what the issue was. Maybe it was my fault for failing to explain it properly, but it was still quite frustrating and I'm hoping someone can help me out here. Thanks!
hi MB, i like your free product alot, and would like to pay for the full version. i dont have a credit card, and id like to avoid having to wait for my paypal to receive money so that i can send that money over to you... when i am looking for resellers program, i get the "you want to be a reseller?" aplication form, but from the partners page i have no idea where to look for a reseller that does other payment methods. a payment method i could suggest from other products: fast money transer. a sample solution: https://www.sofort.com/eng-GB/buyer/sb/direct-payment-made-easy/ hope youre able to help me. greetings nb