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Found 5 results

  1. I just updated my software to the most recent version of MalwareBytes and when I enter my license key in it tells me my "License Key is Blacklisted". I have a support ticket in with MalwareBytes but haven't heard from them yet. I think this is pretty sad because while I'm waiting for them to get around to my support ticket I don't get real time monitoring. So not impressed. Does anyone else have this problem and if so have you been able to resolve this issue?
  2. I purchased a premium license, got a key, registered it, everything is ok. There was a note "enter license ID if you got one". Although I didn't get one I'm curious what that is, a 'license ID'. Searching MBAM returned that note but no explanation.
  3. Running v3.31 on Windows 10 Pro: Scenario 1) Settings / Application Tab -> Click "Install Application Updates" Result 1) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 2) Dashboard / Scan Status section -> Click Update: "Check for updates" Result 2) "Network Error. Unable to contact update server. Please check your internet connection." Scenario 3) Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Product appears to be trial version. Result 3) Product appears to be in Trial mode. "You're running Malwarebytes Free. Upgrade to Premium to get Real-Time Protection from ransomware and other threats." "Upgrade Now" button is visible immediately below this message. Orange "Upgrade Now" button is visible at top right of dialog. Under Real-Time Protection, Web protection, Exploit protection, Malware protection, and Ransomware protection all show as "Premium Only". Scenario 4) Main Dashboard of fully licensed Malwarebytes 3.0 Premium, 3 PCs, 2 years. Effective Date: 3/29/2017, Expiration Date: 3/28/2019. Click "Activate License" button. Activate Your License dialog displays. I enter License Key, receive green check mark to right of data entry field. I click blue "Activate License" button. Result 4) "Network Settings. Unable to contact license server. Check your network settings or contact your system administrator for help." Other than the Web Blocking / RAM Issue - which was patched - product has been operating as expected in Premium mode until now. What now? Uninstall / Reinstall? Is there a direct link to download v3.4? Will you push out a fix? Thanks, BigBadBill
  4. Hi, I have my Lic ID & Lic Key showing on a screenshot I made if there is a place to securely upload it. Says renewal due 2019. I had malwarebytes 3 working fine but had to disable temporarily & never could get the real time web protection button to stay on after that. I deleted program & reinstalled from file on my acct. Can't get either Lic ID or Lic Key to save tho' I have them clearly on screenshot I can send you. Also, I set up malwarebytes acct & created password but password that I wrote down doesn't work & need to recover my password. Please refer to my e-mail address that I used in setting up this forum acct & you should see my info. Please advise, thx! See 2 FRST files below. Addition.txt FRST.txt
  5. I have a Malwarebytes 3.0 Premium (formerly Anti-Malware Premium) 3 seat purchased license that expires in June 2018 but cannot activate the installed premium software. I've re-downloaded the software twice but this does not solve the issue.
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