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I have found several of my clients who all are using Malwarebytes Pro Version and have had there browser infected with a url called "accessblocked.azurewebsites.net" It admonishes them to NOT turn off the computer and lists itself as Microsoft Support with a phone number to contact. The fake support then requests a credit card to effect the repair. They don't understand why Malwarebytes did not block the website. The website continually reconnects itself so there is no opportunity to back out of the display other than exiting the browser via task manager with a delete of the browser task. I am not sure how they arrived at this point (maybe an email with attachment or another website that redirects to this scam. Any help would be appreciated from Malwarebytes' software engineers.
I have just been setting up a new Win10 PC for my not very tech aware cousins with Edge/Bing as default search engine. I notice that the number one hit for "Malwarebytes Premium" is not your main site but "buy.malwarebytes.com" titled: Malwarebytes - Officical (sic) Site | Makes Antivirus Obsolete If it is your site then you might want to spell Official correctly and if it isn't you probably want to get Bing to delist them and take appropriate action against the perpetrators. I am not sure how they could have intercepted one of your subdomains so perhaps it really is genuine but the blatant spelling mistake in the main title makes me very very suspicious. Both domains resolve to e4800.e.akamaiedge.net [18.104.22.168] so perhaps it really is a genuine site belonging to you with a massive typo in it. It strikes me that far too many naive users will click on the first hit they see with "Malwarebytes" in it especially if it is in position #1 and your genuine site is at slot #4 Regards, Martin Brown
I have a friend/client running Windows 8.1 and Internet Explorer (all current and updated) that he uses IE to access his Comcast email. We leaves IE running to monitor his emails but after sitting idle anywhere from 1 hour to several hours the fake virus warning with audio comes on (so this happens without any movement or clicking by the user). The IE tab changes from the current site to flash yellow and now says Microsoft Support (but obviously it is not). The only way at this point that IE can be closed is to use task manager. The user has a current trial version of the latest Malwarebytes program and has scanned the system several times, the first scan 2 weeks ago produced a few PUP/issues and cleaned them but the warning messages came back. Subsequent scans did not find any issues. This is the first time that I have seen this issue where Malwarebytes did not permanently resolve the issue and where the warning message pops up even when IE is sitting idle. Any suggestion how to fix this would be appreciated! My latest attempt was to reset IE - waiting on result. Possibly uninstalling/re-installing IE and/or installing Chrome?