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Showing results for tags 'factory image'.
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Friend came over to help me with an issue I was having with Office 2016. Recently had it and now it wasn't working. He told me about KMS and as I was looking it up seeing if it was safe, legal, etc... he installs it from the zip and I've never seen a virus/malware/ransomware act like this. All of a sudden programs start opening up: a radio program streaming podcasts or online radio, took control of Firefox, installed their own version of IE, and I noticed the mouse moving on it's own and that's when I just freaked and shut it down. Tried to start in advanced options, the safe mode, but now it's giving me an SrtTrail logfile missing error message. When it boots up AT ALL and tries to access windows, it shows the dell boot up logo, "prepairing automatic repair," two (what looks like) cmd windows flash for a millisecond, then "diagnosing your pic" "repairing files (sometimes) and then says "automatic repair couldn't repair your PC" Bc of c:\windows\system32\logfiles\srt\srttrail.txt AND a system reset to factory settings AND factory image restore don't seem to work because of "not enough space" I've tried to fix the logfile issue in cmd promt, I've tried to delete the KMS file in cmd prompt but couldn't find it I don't mind resetting, reverting or reformatting the computer (as long as I keep windows) as it's only a few months old.... is there a way to either rid the virus OR just "freeing up space" IF that's even true? Could the virus be filling up the hard drive for THAT main reason?