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This error occurred many times a day but seemed to stop when I eventually (after four reboots) got it to upgrade to v4 from v3. It has now returned. I notice it because my web browser (Firefox or Chrome) becomes unresponsive and things like the Event Viewer or Task Manager don't load until the fault has cleared itself after maybe 15 seconds. This is MalwareBytes Premium v 18.104.22.168 on Windows 10 Professional v 1909 The event viewer entry is below. Thanks Faulting application name: MBAMService.exe, version: 22.214.171.1240, time stamp: 0x5e4bfca6 Faulting module name: ntdll.dll, version: 10.0.18362.815, time stamp: 0xb29ecf52 Exception code: 0xc00000fd Fault offset: 0x000000000003c43a Faulting process ID: 0x2d4c Faulting application start time: 0x01d63198380aac2f Faulting application path: C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll Report ID: aa40298f-beb8-418b-9ed2-dea1904df959 Faulting package full name: Faulting package-relative application ID:
Short version of the problem: Whenever I press the little bell icon in the top right corner Malwarebytes just completely crashes. Rebooting does not help, ran repair with the Malwarebytes suppport tool. But nothing changed and it still crashes as soon as i click the icon. I have to forcibly close malwarebytes and restart it to get it to work again. When did it start / order of events (some of it might be unrelated to the problem): - I was watching a random youtube video. A little add popped up on the video I want to click on the 'x' to close it but missclicked and clicked the banner instead opening up the site it advertised. - Malwarebytes instantly blocks the site due to 'POP', (which im guessing is 'PUP' but since my malwarebytes is in dutch its says 'POP' instead.) - Just in case I update my virus definitions and run a malwarebytes scan, followed by Norton antivirus scan. Both scans found nothing. - While im scanning the 'Bell icon' still works since im using it to check the notification and what site was blocked etc. (the blocked Domain was "free.gamingwonderland.com") - A very short while after the scans I want to use the bell icon again to click the thing that says I saw the notifications and mark it as read or something. - This time as soon as I click it Malwarebytes crashes and freezes up, but I just assume its a one time problem and turn of my computer cause I got to go do some other stuff. - I came back not long after and started up my computer and again want to use the icon in the top right corner. As soon as I Click it Malwarebytes crashes and freezes up again. - I decide to reboot my computer (during which windows seems to do a quick short update). After reboot it still crashes. - I download Malwarebytes support tool to repair malwarebytes, which seems to do a reinstall of malwarebytes. After which the problem presists, it still crashes when pressing the button. --------------------------------------------------------- I am not super knowledgeable about all this. So, I need some advice. How do I fix this, and do I have anything to worry about with the POP thing. Could they be related or is this just a coincidence. Help is appreciated. :)
Hi, I installed the trial verison of Malwarebytes 3.6.1. Have looked on the forum, but how can you do any of the things recommended if the laptop just freezes. Can't open a thing, have rebooted (manually), so many times today I have lost count, and now patience is turning to despair. PLEASE HELP