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Found 29 results

  1. Hello, I would like to report a bug. Currently turning on Exploit Protection in Malwarebytes 3 causes the Widevine CDM plugin to crash on non Chromium browsers such as Firefox or Brave. If you attempt to load a content webpage that uses Widevine such as Netflix, Hulu, or Crunchyroll the webpage will crash and will be unable to play video content while Exploit Protection is enabled. This is a bug that has been occurring for the last few weeks. Please fix it. Thank you.
  2. With dark high contrast themes of windows, in the report window that opens by clicking on "View Threats Identified" and in the "Report: Scan" window when clicking on "View Report", the threats found are little or not visible at all, depending on the color scheme used. I've attached some screenshots.
  3. Hello, Back in May of this year I reported a bug to Malwarebytes by email about the Malwarebytes For Chrome browser extension conflicting with the Video DownloadHelper extension for Chrome, and this bug was confirmed by Malwarebytes after I reported it by email months ago. Here is an edited version of my report from back then: This conflict is still there, I was asked to report it here when I emailed Malwarebytes again to see if this bug was on the list of bugs to be fixed. This problem is pretty annoying for me and has prevented me from using the Malwarebytes extension for long, I have to keep disabling it, and so I usually give up using it until the next version comes out hoping that it will be fixed. I like the Malwarebytes extension and I would like to be able to use it again full-time one day and recommend it to others if this problem is fixed one day. Thank you, -John Jr
  4. Windows 7 Ultimate SP1 x64 I do not need help, this is simply a report of a bug I encountered while trying to install re-install MBAM I booted up my system today and was told by MBAM that my real-time protection was no longer working. while running through various normal troubleshooting steps, I discovered In the system event logs, that there was an error saying that MBAM could not start real-time protection because it could not find a specified file. my system is clean and has no corruption, so knowing sometimes this happens, I decided to download the latest version from the website and do a setup upgrade/reinstall. everything was going fine until I suddenly received an error message that said "Setup was unable to create the directory "c:\programdata\malwarebytes\mbamservice". Error 5 : Access is denied." I have manually checked the directory, and the directory, if it existed originally, no longer exists, or any other file in the "c:\programdata\malwarebytes\" directory. I know for a fact that there were files there previously. I don't know why setup is unable to create files there suddenly. setup was also unable to rollback changes. this is most likely due to what ever is blocking setup from installing mbam in the first place. running setup a second time, the process succeeded, which makes me believe it was a bug in the setup software. real-time protection also started working again after setup successfully ran.
  5. It's telling me my updates are not current but each time I hit "check for updates" it checks for half a second then goes back to "check for updates"...? Kind of irritating, I'd like to get this updated. I've power cycled and that didn't work so I'm not sure what my next option would be.
  6. I’ve had this problem for a while and nothing is helping! I go on my task manager and see 2 types of apps running in the background. Both called vmxclient. It won’t go to process if clicked and it won’t kill process....nothing. I notice that sometimes it appears and disappears from the apps tab. When it appears I hear my desktop fan going off the roof! When it’s gone it’s very silent. I also notice in my process tab a IGFXMTC.exe and a dwioaem.exe (4 processes). Nothing happens when I click on them. They just appear and disappear on their own. Please help!!!
  7. I recently upgraded from 3.3 to 3.4 and have noticed lag in Borderlands 2 when the game autosaves at a checkpoint. I did not have this issue with the 3.3 version and it only appeared post upgrade to 3.4. It makes the game literally unplayable. I have found other people who recently, as in the last two weeks who are having the same issue. https://steamcommunity.com/app/49520/discussions/0/1698293703772876529/ They also report the issue post 3.4 update considering the timing of the posts being March of this year. They solved it by disabling Malwarebytes Real Time protections. I can confirm that Malwarebytes is indeed the issue and when these protections are disabled the lag disappears. Please fix this, as I don't want to disable my protection just to play a video game.
  8. i was prompted to upgrade to the latest version of MBAM Premium the other night, and then today as i was sitting in front of my PC doing something else, my system suddenly went BSOD. or would that be GSOD (green screen of death)? the error on the crash screen, was "System scan at raised IRQL caught improper driver unload. caused by: MWAC.SYS it hasn't happened again, yet. but this seemed like an unusual enough error that i should report it.
  9. Not sure if this is the proper place to report this kind of thing but Malwarebytes has a conflict with Unity 2017. It seems that Malwarebytes causes an issue with indexing when it comes time to compile a project on Unity, leading to a "Moving File Failed" error, due to the project files being currently in use. Qutting MBAM immediately solved the problem. Sending a report to unity about this as well in the hopes that either side catches this.
  10. Reproducible: yes Scope: all users using MBAM 2.x or 3.1.2 OS: Windows 10, 64bit, all releases and editions* *haven't tested older OS yet. As decribed in ticket 2148930 Malwarebytes 3.1.2 aswell as Malwarebytes 2.x will no longer receive application updates. When searching for updates the application does never announce that a new version has been released (for manual download > 2.x users) and it will not update automatically (3.1.2 users). Thus users may assume their version is up-to-date while it is not. They cannot rely on the products automated / manual update procedure. There is no AV application that is causing the issue. Apparently the link to the download file / server in the application (3.1.2) is broken. I reported this issue back in May 2017 but till today the issues are not solved.
  11. I had this BSOD happen to me as well. I also have ESET. Only happened once so far, but I have been having extremely long shut down issues in excess of ten min. Once I removed malwarebytes, shutdowns are back to normal.
  12. Dear Malwarebytes, I have a windows 10 machine with the latest updates on it (latest was KB4088776 secruity update for windows). I need to use a piece of software for work which uses openGL and chrome for embedded. If malwarebytes is Quit, the program runs fine. if malwarebytes is running the whole system freezes up, including the task manager. I really enjoy having the real time protection feature of malwarebytes which gives me a lot of peace of mind. Please help me out here. I've downgraded to Malwarebytes 3.1.x to try work around. the issue only happened after the latest malwarebytes update. Is there anything I can do to get the latest malwarebytes working with my software? details follow Best regards Jin malwarebytes version malwarebytes component package version 1.0.322 malwarebytes update package version 1.0.4376 I have run the FRST and mbcheck tools and attached the results. I also tried "recovering lost scans" as per Addition.txt FRST.txt mb-check-results.zip
  13. Our technicians have noticed this on multiple Windows 10 machines we service. If the system is running in Safe Mode (with and without Networking), there is a white bar covering part of the UI towards the top (see attached image). This bar covers the Dashboard button, the result count of a scan, and the tabs when under Settings. Does not reproduce in normal mode. I have not been able to reproduce it on a Windows 7 VM (don't have a 10 VM to test currently). The machine that this was screenshot on was running Windows 10 Version 1709 (Build 16299.248), but we have seen it on multiple Windows 10 machines with the latest build numbers. I have also attached the MB-Check archive from a sample machine (that is super duper infected). mb-check-results.zip
  14. Hello, Yesterday Malwarebytes 3 updated to version 3.4.4 on 3 different computers and I thought it went well. I was wrong and it seems now on all 3 computers Malwarebytes is no longer listed in the windows context menu. How do I get it to show back up again? Thanks in advance Gren
  15. The Web Protection isn't turning on and the scan is stuck on pre-scan operations. I've tried to use a malwarebytes cleaner and it failed can someone help. mb-clean-results.txt
  16. Should I run some sort of test to see if this update that was released on last saturday cause any loss of integral files on my PC? Ive read on the main stick concerning this that it might cause loss of files in the HDD, but I wanna hear it from the developers themselves. I also ask because after some restarts (prior to the solution being published) my hard drive got 20gb of extra free space, but I dont know if that just was temporary files and whatnot (also not the first time my hdd frees up some space, usualy after a windows update, so that why im dubious)
  17. Hi.. I had a problem with Web Protection not running so I came to the forum and downloaded MB clean and ran it and then downloaded the new program and installed it and now Malwarebytes runs fine. But at boot up I keep getting a request to attach the MB-Clean results.txt to a support request and I never made a support request. How do I stop the nagging pop up? Where to I turn off the pop up for MB-Clean? My Malwarebytes now runs fine
  18. premium version 3.3.1 Can''t turn on Web Protection i see old version threads with no solutions. is there a fix? Doo i have something that turns it off? how do i check
  19. MBAM continues do to this! I have no conflicting antivirus whatsoever, please help. MBAMSERVICE.LOG
  20. Hi, I'm currently trying to enable my real time protection on my premium account, but everytime it doesn't want to activate and the button instantely jump back on 'disable'. I've seen on the web that the problem is frequent but i didn't fond any working solution. Thanks to you and have a nice day, Rattlesneak
  21. Apologies if Malwarebytes has already issued a statement regarding the CPU security vulnerability announced this week but I couldn't find anything on your website or Twitter page. Microsoft announced that their patch is only being released via Windows Update for systems that are running compatible anti-virus products (or no AV product) as the patch can lead to instability for machines running a small number of anti-virus products on the market. I am running Windows 10 and have not seen a patch come down for my machine via Windows Update so I am assuming Malwarebytes is not confirmed to work with Microsoft's patch. Is that accurate? If so, when do you anticipate being able to confirm with Microsoft that your product works with the MS patch? An advisory page on your site for this would be helpful...I may have overlooked it.
  22. Windows 10 ver 3.3.1 Scan identifies malware. I select all for quarantine. Restart required--I say yes. Win10 restart twirling image stops twirling after ~10 seconds. Computer hangs/freezes. I hit the power button to shutdown. Once restarted, MB displays window with the malware that I had previously marked. I now mark all for deletion and close MB. This problem is consistent and reproducible. The problem has been existent for ~1 week to 10 days. Mark
  23. When I am in Malwarebytes (v Settings Tab ->Exclusions, currently when I Remove an Exclusion (while checked) the exclusion does not disappear from my exclusions tab. This leads me to believe the exclusion has not actually been removed. I still am not sure which is true. Windows 10 Professional x64 Malwarebytes version: Component package version: 1.0.262 Update package version: 1.0.3545 Current DT: 12/22/2017 CST (Partially obscured "Exclusions" tab: when I remove an exclusion it should disappear from the exclusions tab if it is indeed being removed from malwarebytes "Exclusions".) Thank you!
  24. Hi! I just updated to v3.3.1 and after re-booting now I get the error "Real-Time Protection turned off" due to "Web Protection: Off". This is the same bug that has occurred in previous versions and it does not appear to be fixed. I have the tried the old tricks, like turn off exploit protection then restart it and turn on web protection, or turn off updates then restart it and turn on web protection, or reboot PC, etc. but nothing works. Please advise. Thanks.
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