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Showing results for tags 'blank screen'.
Hi I have a problem where I cannot see the contents of the window for chrome, safari or app store (white or light grey) so ran Malwarebytes and had same problem for the report screen so cannot see the report to fix the problem - I am on El Capitan
Hi, Having massive issues with my windows 7 laptop. I tried to login and it was stuck on the windows loading icon (>1 hour) before booting into a black screen showing just the mouse pointer which I could move around. Tried to boot it into safe mode but the exact same thing happened. I can get into the system recovery tool so tried a system restore but no matter what point in time I choose it fails. Trying to boot in to the last known good config also fails to produce a result. I can open the cmd prompt but don’t really know where to go from here. Considered downloading a win 7 iso image from them but as the product key on the back of the laptop comes up as (essentially) “this a pre installed key, please get in touch with your provider”. Please help!