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Found 8 results

  1. My Malwarebytes account for Macs covers two computers. Yesterday one of the two computers crashed and failed. It is not useable. I need to remove Malwarebytes protection from that now-defunct computer. Today I bought a new computer to replace it. I would like to maintain my account for two computers, and add the new computer to the account to replace the defunct one. How do I do this?
  2. Hi, I have just tried re activating my Malwarebytes lifetime license but with no luck. A day or so ago I had to re install Windows 10 as I was unable to access Windows due to an error in the Windows registry. I was also then unable to de activate my lifetime license from this old Windows 10 installation as I was unable to access my old Windows. So when I tried to re activate my license in the new Malwarebytes installation, it states that "the usage level has exceeded the maximum installations allowed". It then had an option to 'Deactivate other devices', but when I clicked this, it went straight to the malwarebytes account website, where I made an account and again attempted to re activate the license key, but with the same problem now re occurring...? All I ask is if you could please add my license key to my account so that I can indeed register it via the My Account page, and also if you could "Deactivate my other devices" for me to continue to use my same lifetime license on my new Windows installation. And I can provide my license key and email address for account purposes at any time via a private message if need be. Many thanks and I will await your reply.
  3. Hi Everyone, so I just subscribed to Malwarebytes for 1 year and installed it. Everything works perfectly. The problem is: I entered the wrong E-Mail adress. Now hear me out for a bit. My Mail Provider is Yahoo. So when I subscribed I entered the following: "name@yahoo.de". And that's where I screwed up because there only exist "name@yahoo.com" now. Yahoo doesn't support "de" anymore. When I try to login to my Mailbox with "name@yahoo.de" it still works but if someone is trying to send me an E-Mail with this adress, this Mail will never actually reach my Mailbox. And now I can't set up my Account for the Malwarebytes Product. The Mails Malwarebytes sent to me to set up my Account never reached my mailbox. Without my Account I literally can't change anything. There's also this auto-renewal option which renews my license after a year automatically. That means I have to pay yearly for this with my bank account and I can't even cancel it or unsubscribe. I actually created a new account with my correct adress in the hopea I can fix this issue. So basically "name@yahoo.com". It's the exact same adress but now with "com" at the end. Unfortunately it didn't work. I now have this account I have access to but it's not subscribed to anything. I already created a ticket to the customer support but I still felt like I had to post this in the forum and bring up a bit attention to this particular issue. I hope the problem can be somehow solved because if not, I'd have a yearly fee of 40€ which I can't cancel anymore. At last, thanks for reading all of this. I live in Germany so I'm not a native speaker. I hope you could understand everything I wrote. If not, I apologize for my English.
  4. I'm trying to install MB3 onto a 4th PC but it's saying "The usage level has exceeded the maximum installations allowed". When I check I can see "0 of 4" Available Devices but when I list them it is only showing three devices.
  5. I have a Premium Edition (for several years) on 1 PC and 2 NB. Actual 125 days left. I can't login to my account, always moaning: '"You have not set up your account. Please check your email for instructions to set up your account."'. but I didn't receive any email instruction. Sorry but can't either find a better topic and only manage create a topic in this place. Saludos y suerte from Paraguay Wolfgang Allinger
  6. What happened is exactly as the title says. I just received an email that my account password was changed, and not only had the password been changed, but the email it was tied to was as well. I have, of course, already sent in a ticket, but as I really can't wait for this to go through, especially as it can take 2-3 BUSINESS DAYS, which would now be 4-5 days, I'm hoping that I can pull some attention here in order to expedite the process. This is beyond frustrating to me at the moment. Though, I do admit I can appreciate the irony behind it, the service I use to prevent people from infecting my computer with viruses and stealing my passwords, having my password stolen. But, still, this is just awful. If anyone here can either help me get the attention of an admin, or give me some solid advice, it would be appreciated.
  7. Hello, i'm new on these forums. Just a quick question. I forgot my password on my Malwarebytes Account as well as the secret answers (both of 'em). If i can recover it, how? Do i need to email support or staff? Or is it a case where something has to be done to the account itself or something? Apologies if a topic like this has alrdy existed, i couldn't find one though.
  8. I just bought and installed malwarebytes and installed it. Then I created an account but my license key is not showing up in my account. How do I link then up so I can manage the remaining keys? When I open up my malwarebytes and go to manage my subscription it says "whoops something went wrong" and after signing in it tells me I have no active products. So there is an issue with my license key not being linked to my account, I just can't figure out how to link them.
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