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  1. Yesterday I had downloaded the free version of Malwarebytes version database update was showing 5th April, 2015 so I wanted to update it. When I made an attempt, it said " NO UPDATES AVAILABLE ".. I donot know why this is happening and seek your help in this matter. I am using Microsoft Security Essentials as my Anti Virus on Windows 7, 64 bit. Service Pack 1. Your help in this matter will be greatly appreciated. Thanking you in anticipation
  2. Hello, recently Malwarebytes said that I had a new version to install saying exactly "A new version of Malwarebytes Anti-Malware is ready to be installed. Install Now?" so I clicked "Ok" After a tiny bit Mbam closed and I simply waited for about 5 minutes but mbam wouldn't open or show anything. I opened mbam and it said again "A new version of Malwarebytes Anti-Malware is ready to be installed. Install Now?" so I did the same but got the same results. Sorry if I'm a noob and I only had to restart to do it. (I apologize for my bad English) Mbam Version: Premium Version Windows:
  3. Hi... I am using MBAM Premium on Windows 7 x64. I can understand that MBAM updates via various Content Delivery Networks. However, I would like some information on why MBAM fires off a request to Amazon? At first I thought it just occured after every update. Upon reading my connection logs more closely, I noticed the Amazon outbound connection request happens on a regular basis. Typical response would be check for malware, viruses etc... so I spent half a day doing so which returned zero questionable results. I have attached a cut of a print screen of the last request to Amazon
  4. I left my desktop off for about half a week for travel, normally I would keep it on so that I can let it run and continue folding@home, to contribute to something since my computer is usually always on with a 1-2 hour shut down break weekly. Upon return and start up, Malwarebytes have been popping notification saying database is out of date. So I go ahead and click update multiple times, but to no avail. Always receiving the "No updates available" error. I've attached the necessary diagnostics file. Addition.txt CheckResults.txt FRST.txt
  5. Hello, I just did a clean install of Windows 8 after a nasty virus. Things seems to be running really well until yesterday. Certain websites on chrome do not load and I receive an error message "DNS_PROBE_FINISHED_NXDOMAIN". If I disable Malicious Website Protection on MBAM, I can access any site. However, it is it on I can only get Google sites. I attempted to fix the problem myself and reset my dns by putting the following into cmd line: netsh winsock reset catalog This didn't work, so I turn to you all: The FRST file was too long to paste as text so it was attached to this post.FRST.tx
  6. My previous topic is here I have no idea what is causing this error, and if it is malware or not and I was told that I can get better support here. Some things to note: My disk is not encrypted with TrueCryptI have no other installed AVs besides MBAMA scan I did with Comodo Internet Security turned up cleanClean uninstalling and then reinstalling MBAM doesn't fix this errorThis error happens in Chameleon mode and Safe Mode Attached are the FRST and MBAM logs. Addition.txt CheckResults.txt FRST.txt
  7. Hello all, is there any way to push an update to my managed users in order to update the database?
  8. Hi, Where can I find the latest download version for the Anti-Exploit? Mine is "" Shiri
  9. My computer has started working in a way that would point to their being some type of infection. When I try to open Malwarebytes nothing happens and when I run Chameleon it fails to update and eventually terminates due to the inability to start the scan. Please help me fix this problem.
  10. Hello, It seems my parents have somehow gotten a virus. They said there were prompts to purchase something to remove all threats. I've seen this kind of virus before. It almost crippled any form of browsing with malware, pop-ups and prompts to purchase something to remove threats. A friend of the family removed the programs that were downloaded to their computer but I knew that wasn't the end of it so I did a MBAM scan and removed over 100 PUPs and 2 trojans if not mistaken. Still not convinced it's over though so I decided to do a FRBR scan and submit to my favorite malware fighting we
  11. I tried to update my virus definitions today, and it took much longer than usual. It also took 3 tries. At first, I started the upadte, noticed it's incredible slowness, then left it running as I used other apps. Then I noticed that the MalwareBytes window was gone. So I restarted it, let it do its thing, and well into it's update, a message popped up in the notification area warning that the virus definitions were out of date. So I went to the MalwareBytes window and saw that the update was not running, and there was a yellow warning symbol saying that the updates were old. I restarted
  12. Whenever I try to run a scan, MBAM will ask to install database updates. Whether or not I let it install database updates, it will fail with either "SDKDatabaseLoadDefaults failed with code: 1812" or "SDKDatabaseLoadDefaults failed with code: 2". This same issue happens in both Chameleon mode and in Windows Safe Mode. I'm currently running Windows 7. (Ignore the Windows 8 theme)
  13. Hi, my database is out of date and i can't access the update server - can someone help please (internet connection is fine).
  14. I keep getting this message and Malwarebytes will not update. I submitted a support ticket 20 hours ago and have yet to receive any reply. I have done the whole MBAM_clean_removal process. And have even tried to re install using chameleon to no avail. I have this problem with windows firewall on or off and even so I have permissions set for malwarebytes. I have avast anti-virus but it has no firewall. I have the premium version so this is really getting me mad. It is doing it on 2 different computers. Any insight?
  15. Hi, Is there any way to update MalwareBytes when you as a user are not local administrator and UAC is turned on? In my company the majority of the users are not local admin (and UAC is turned on on their computers). They keep getting this windows that says Update available but the can only click "Later" because if they click "Update" they are told that they need local admin rights. Please advise!
  16. Hello, I am using database version v2014.09.19.05 and receive an "unable to access update server" whenever I try to update. The program iteration is I'd appreciate some help in resolving this. Thanks Alan
  17. Hello -- The dashboard indicates that the database is out of date I select "fix" and it says that It contact the update server Can I do the update manualy?
  18. I just noticed that Malicious Website Protection is disabled since the update was done today - I've changed it by clicking the radio button to Enabled however, it is still showing on the Dashboard as Malicious Website Protection Disabled. Also, the green Fix It button does absolutely nothing. What the heck happened?? Is this being worked on? I'm a lifetime premium member. I'm attaching an image of the dashboard. Thank you Joanne
  19. Issue Summary: MBAM application crashes immediately when a database update is attemptedWindows Error: "Malwarebytes Anti-Malware has stopped working"Software Details: Original Program Version: Version: System: Windows 8.1 Enterprise x64 Update 1Latest MS Updates installed as of this posting Steps Taken: Clean uninstall/reinstall of the application at build 1004 using MBAM CleanScanned system with MB Anti-Rootkit (after normal boot, and again in safe mode, using latest database version); Results came up cleanTested booting system with all non-Microsoft app
  20. Could someone please help me get my database update to work? Here are the facts: Windows 8.1 The small Malwarebytes icon on the bottom right of the Taskbar has a red exclamation point on it. When I dbl click, it get, "Your databases are out of date" and clicking, "Fix now" does nothing. If I start the app, I get the same thing. I tried manual database update but no change. My Database Version is currently: v2014.10.03.05 I have been using Malwarebytes since 9/11/14 and I believe the problem has been going on since I purchased it. Thanks in advance for any help, Richard
  21. I am unable to access the update server and have no real-time protection. My log is attached. I discovered this this morning, I do not know if it began yesterday. I had been getting Java update notifications for awhile, but clicking on them produced no results, so I Googled a fix. Java does state that it was updated yesterday. That is the only odd thing that has happened. Thank you! scan log export 9-20-14.txt
  22. Hello, I've installed Free Malwarebytes Anti-Malware to try it out. But it won't update with a message - Unable to access update server. I have proxy server and port configured. And I configured malwarebytes to use authentication. But when I monitor the internet connections when I try to update software I can see it is using anonymous user which is denied automatically. It is using right proxy server but by some reason doesn't want to use username I configured.
  23. Two days ago I tried to start a manual malware-definition-update. Mbam crashed. In the meantime I deinstalled the program 2 times. I found this forum message: https://forums.malwarebytes.org/index.php?/topic/148769-cannot-update-malware-definitions-solved/ I deinstalled mbam with the mbam cleaner and reinstalled the latest version. However, mbam still crashes after starting an update. Mbam also crashes after starting a scan (guess because there's an option activated that the scan begins with downloading the recent anti malware definitions). What can be done? My pc tells me that it feels nake
  24. I bought the Malwarebytes PRO a couple of months back, but had forgot it to set it to where it runs in the background like I thought I had done. So of course I go to open it and it doesn't. I tried the many Chameleons but the most common response I am receiving is : "MBAM-Chameleon ver. 3.0.4 Press any key to continue Driver is already loaded Enabling driver. . . . . .Done! Trying to start Malwarebytes Anti-Malware, please wait. . . . . .Done! Updating MBAM. . . Response from update : Failed to start the update Killing known malicious processes, please wait. . . Mbam-killer timeout set
  25. Hello everyone! I'm currently using Malwarebytes free version, but sometimes, the program open by itself and updates automatically. Is that normal? Sometimes it's annoying, when I'm running a program in fullscreen. Thank you for the help.
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