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  1. I've just updated my PC to 14965 in the hope that I could re-install my Malwarebytes. I was hopeful as the announcement didn't mention anything about not being able to install it if you had Malwarebytes installed like the last few did. After the update, when I try to install MWB I get a box saying: This app can't run on this PC. When you click on the "Learn More" button it takes you to this link: https://support.microsoft.com/en-gb/help/10581/windows-10-app-not-work
  2. So my laptop is getting BSOD everytime I run scan in MBAM. I'm using the free version. Using the latest insider preview for W10. Using MBAM, build date 3/11/2016. Databse version updated today. Any advice?
  3. Confirming BSOD when launching MBAM on Windows 10 Insider Build 14951. Fault on mwac.sys As seen by others on the Fast track of the Windows Insider program.
  4. MBAM-Chameleon ver. Windows 7 Program is stuck & computer will not respond. Currently stating, "Waiting for scan to complete" -------- (blinking) (FOREVER ~16 hrs) Closed 2nd MBAM screen that gave me a root-kit error: 200025 Unable to open Task Manager Don't want to turn off computer & risk causing an issue.
  5. I did a full scan a while ago and am wondering if it is ok to delete what was found (registry keys and files). Log below: Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 9/2/2016 Scan Time: 9:53 PM Logfile: Malwarebytes Log 9-2-16.txt Administrator: Yes Version: Malware Database: v2016.09.02.10 Rootkit Database: v2016.08.15.01 License: Free Malware Protection: Disabled Malicious Website Protection: Disabled Self-protection: Disabled OS: Windows 10 CPU: x64 File System: NTFS User: Thomas Scan Type: Threat Scan Result: Completed Objects Scanned: 331808 Time Elapsed: 48 min, 15 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Enabled PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 19 PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\INTERFACE\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{47A1DF02-BCE4-40C3-AE47-E3EA09A65E4A}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\TYPELIB\{1112F282-7099-4624-A439-DB29D6551552}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\INTERFACE\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\INTERFACE\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\INTERFACE\{FA7B2795-C0C8-4A58-8672-3F8D80CC0270}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\TYPELIB\{1112F282-7099-4624-A439-DB29D6551552}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\TYPELIB\{1112F282-7099-4624-A439-DB29D6551552}, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\OCComSDK.ComSDK.1, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\OCComSDK.ComSDK, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\OCComSDK.ComSDK, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\OCComSDK.ComSDK, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\WOW6432NODE\CLASSES\OCComSDK.ComSDK.1, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\OCComSDK.ComSDK.1, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, HKLM\SOFTWARE\CLASSES\WOW6432NODE\CLSID\{B9D64D3B-BE75-4FA2-B94A-C4AE772A0146}, Quarantined, [2c3699d49bff092d72841841709432ce], Registry Values: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Folders: 0 (No malicious items detected) Files: 5 PUP.Optional.OpenCandy, C:\Users\Thomas\AppData\Local\Temp\HYDACED.tmp.1455647699\HTA\install.1455647699.zip, Quarantined, [f86a0f5e7a20979f6393e178a163d22e], PUP.Optional.OpenCandy, C:\Users\Thomas\AppData\Local\Temp\HYDACED.tmp.1455647699\HTA\3rdparty\OCComSDK.dll, Quarantined, [2c3699d49bff092d72841841709432ce], PUP.Optional.OpenCandy, C:\Users\Thomas\AppData\Local\Temp\HYDACED.tmp.1455647699\HTA\3rdparty\OCSetupHlp.dll, Quarantined, [c89ad39a4c4e979f7454ef9a4cb8f40c], PUP.Optional.OpenCandy, C:\Users\Thomas\AppData\Local\Temp\HYDE964.tmp.1453073463\HTA\install.1453073463.zip, Quarantined, [a1c10469cfcb2610599d64f5b54f936d], PUP.Optional.OpenCandy, C:\Users\Thomas\AppData\Local\Temp\HYDE964.tmp.1453073463\HTA\3rdparty\OCComSDK.dll, Quarantined, [ec766d00c1d949ed5a9cb1a802020df3], Physical Sectors: 0 (No malicious items detected) (end)
  6. Installed beta 8 successfully on a Win10 64 bit PC. However on boot up Reliability Monitor reports a crash in MBAM service on two consecutive days after install. When started manually after boot no such error occurs Event viewer shows an error in MB3service.exe on both occasions. Attached is the malwarebytesARW folder. Can you help please? FAQ MalwarebytesARW.zip
  7. I have been using MBAM for a few years and am considering also running Hitman Pro Alert. My Antivirus is KIS 2017. Will I have any problems running MBAM and and Hitman on the same laptop (not at the same time)? I excluded the Windows 8 files (mbaum.exe; mbamdor.exc etc) when I downloaded MBAM. If I install Hitman Pro Alert are there any additional files I must exclude?
  8. PLEASE NOTE THAT THIS FIX MAY NOT WORK FOR YOU. PLEASE TRY REMOVING MALWAREBYTES WITH THE CLEAN TOOL AND REINSTALLING IT USING AN ADMINISTRATOR ACCOUNT. IF THAT DOES NOT WORK THEN USE THIS FIX. Steps: 1>Open your advanced Windows Firewall settings. 2>Navigate to outbound rules. 3>You should now see 3 rules called "MBAM." Right click on them and select properties then select allow the connection and press "OK." DO THIS FOR ALL 3 RULES! You should now be able to update Malwarebytes.
  9. Hello good people, - I've noticed that whenever I boot up my pc(Windows 10 x64 Home, Anniversary Update 14393.10) there's a an error with the event id: 7000 affecting the MBAMSwissArmy service. The software itself does appear to be functioning and I have noticed no immediate issues, but given that MBAMSwissArmy is a .sys file I'm assuming that it's of atleast some significance to the overall good functioning of MBAM. This is the same error that I had been receiving with Anti-Exploit(In that particular case it wouldn't even launch), - that is until I installed the counter-signed build provided in this thread: (https://forums.malwarebytes.org/topic/186525-mbae-windows-10-au/#comment-1054383). eventlog.txt
  10. Hello, I have a problem with Malwarebytes. Yesterday I scanned my computer with that and Malwarebytes detected nothing. I scanned computer with Malwarebytes today and it detected 27 trojan agents. I don't know is this infection or false alarm. I don't know: should I remove this files? I attached scan log. Can someone help? scan.txt
  11. I am concerned about multimedia files that I download having malware inside them. In the first answer in this forum post, David H. Lipman soon states But then he goes on to note Assuming that the above info is still current, I have a couple questions. First, why does MBAM skip scanning of non-executable files? Yes, executables are the most significant danger. But interpreted file types can still have malware. Like MBAM eventually added support for scanning within archive files, will they eventually add support for scanning all file types? Second, I note that I also use the paid for version of AVG, and when I scanned ~40 GB of media files just now, AVG took only a few seconds. That was about as long as MBAM's scan of those same files. This makes me think that AVG, which is supposed to be a traditional anti virus application, is also not really scanning these files. Should I be concerned?
  12. Salutations, I recently discovered of an attempted intrusion by a variant of the Kotver Trojan. You can find all of the relevant details here (this includes logs from MBAM, HitmanPRO, FSS, FRST, and Kotver itself). According to the technician assisting me, he believes it originated from an exploit ad on a web page or something similar.[1] This reinforces my initial suspicions that WinRAR is the culprit. For some time now, the application has been generating advertisements to convince you to buy a license of their product once the evaluation period has ended (AKA nagware). Malwarebytes' has warned me of this in the past, but the utility of the application outweighed the risks of this so-far benign problem. What further steps should be taken to ensure that there are no remaining remnants or accomplices remaining? Current security arsenal: I operate strictly on a whitelist-as-needed basis both at the system and browser-level. All files expressly downloaded by me are subject to testing in a secure virtual machine prior to execution in a production environment. Apologies for the long rambling, but I want to be as thorough as possible. Any suggestions to further enhance security in a Windows environment would be greatly appreciated.
  13. Everything was fine until I install MBAM Premium, the moment it was installed, I was not able to connect to any sites using my VPN.AC I added the VPN.AC and the TAP Adapter installation folder to the exclusions of MBAM but that didn't help Can you fix the compatibility between these 2 apps please
  14. Hello there, my situation is very tough from my point of view. Im using Windows XP SP3 build 2600, everything working normally. But today my computer has stopped working almost completely and won't start in normal mode, just like if something damaged my HDD, went on safe-mode and then I remembered I had my very old OS system, wanted to make a recovery but then the blue screen would come up, I discarded that possibility totally. After that I tried MBAM with chameleon but to my surprise, the DDA driver couldn't be installed!, as far as I know the DDA driver should be working perfectly on safe-mode, then I realized that the main problem wasn't a boot problem, it was a rootkit, OKAY NOW you barely know my situation, I tried MBAR but the driver won't install due to the rootkit, I tried several times getting chameleon executed first, then MBAR but nothing. You could be thinking that I have to reboot and let the driver install normally... but wait!, I am on safe mode and I can't go on Normal mode due to the rootkit! Safe mode will just delete any scheduled operations no matter what program schedules it. Maybe I'm skipping something important here or misunderstanding how safe-mode works, or even a bad configuration (I don't think so, I've been using MB products from a very long time now), but what matters now is that I need the driver installed under these circumstances, formatting is not an option, I have a ton of important files and backing them up its unreal. I need help. Thanks for reading guys I'm relying on you!, Zantetsuken.
  15. Good antivirus compatibility MBAM sorry my english Windows 8.1 x64 4gb ram I3 3220
  16. I have 3 PCs on my LAN all running Win7Pro. All 3 have MBAM Premium, MBAE, and HMPA installed. This a.m. I heard my primary PC alerting me of window openings and when I looked, 11 windows for IE browser were opened on it. I checked the other PCs and they had the multiple open browser windows, too. I closed all browser windows, and see no issues. Anybody have a guess as to what is going on? These are stable desktops that have never had this issue before.
  17. Hello, I wasn't exactly sure where it was appropriate to post this, but I believe I have stumbled upon a false positive. Upon booting my PC, MBAM's daily scan informed me of a Trojan.Kovter in AppData\Local\Temp. In response to this, I ran a deeply thorough scan using MBAM, HitmanPRO, FRST, and FSS with no detections. I also went back and verified the processes running in Process Explorer, since I regularly check what's running on my machine anyway. Nothing about my computer use has been out of the ordinary for this to occur, so I have hypothesized two possible scenarios: A) A false positive B) WinRAR's license advertisements have delivered a successful payload. Scenario B sounds highly unlikely since this has been ongoing thing for some time and I have yet to notice anything outside the ordinary. The following is enclosed with this post: HitmanPRO: Default Scan log; free one-time scan. FRST: The FRST.txt and Addition.txt The following parameters have generated this log: Whitelist: Drivers Internet Processes Registry Services Optional Scan: Addition.txt List BCD 90 Days Files FSS: FSS.txt The following parameters have generated this log: RpcSs and PlugPlay Internet Services Security Center/Action Center System Restore Windows Defender Other Services MBAM: The initial log which triggered the alert, the thorough scan conducted thereafter, and the latest real-time protection logs against the IP's displaying the advertisements (I have others from previous instances of when I used WinRAR, but as I mentioned, up until now it has been benign). For all of the above (MBAM) logs, I have included both the text and xml formats of said logs. I was going to also upload the file in question to VirusTotal as an additional verification, but I decided against it due to the ambiguity of its threat status. Logs.7z
  18. having an weird issue starting some day ago and Mbam now Is running in background thought with The presence of an icon on the desktop but the real problem is Mbam is already installed on my laptop but isn’t listed on my program’s list by going to control Panel > programs > uninstall a progrem ? so how completely uninstall it ?
  19. Hi, I'm using MBAM v without any problem on Win7 SP1 64-bit and Win 8.1 64-bit. I checked it twice, that I have no infection. When I update to MBAM v2.2.1.1042 (newest version), the installtion finished without any problem. But when I start this new version, nothing happens. The proram starts, I will see it in the task manager, and then finished. So I installed again the 2.1.61022 Version which work again fine (without problems, without detecting any infection). I also removed the old version before I install the new version - same problem. Any help about this topic?
  20. I'm running Windows 7 SP1, fully updated, with MBAM Home (Premium), database version, set to load on start-up. If after start-up I try to run Internet Explorer (v11.0.9600.18204), a skeleton window appears that never populates; it closes after a few seconds. In Task Manager, 2 IE processes appear, one of which closes when the skeleton window closes; the other one persists for 30 seconds or so, then closes. If I close MBAM, IE will then run normally. If I then manually load MBAM again, IE still runs normally. If I prevent MBAM from loading on start-up, IE runs normally. If I then load MBAM manually, IE will still run normally. To summarise: it seems that MBAM is preventing IE from running unless IE has been run before MBAM loads. All IE add-ons are disabled (I have tried resetting IE). Can anyone help with this problem? - thanks.
  21. I upgraded from Windows 7 to Windows 10 recently. Noticed yesterday that MBAM was not starting and showing up in the system tray automatically, at boot-up. I did the following: Ran the Clean Removal ProcessDownloaded and installed the latest versionEntered registration informationPerformed several shut-down/start-ups, MBAM started as expectedRan a full scan - removed several PUP's - restart required to complete cleanupUpon that restart, MBAM is once again NOT loading at Windows startup.MBAM starts OK when selected from the Start menu list of apps. The "Start MBAM with Windows" and all protections are enabled, as well as self-protection and self-protection early start. Yet, it doesn't start when first entering Windows. Thanks in advance for any guidance you can provide.
  22. Hi, I recently updated my PC from Windows 7 to Windows 10 and noticed that I when I attempt to add a Scheduled Scan, that the MBAM Premium program completely crashes. Any suggestions or help would be appreciated. Thanks!
  23. Hi all, I was having problems with MBAM not starting when Windows starts so was asked to post logs from FRST program, an advisor mentioned having possible malware/virus problems as well as having problems with running two av software (Norton & Defender) which I thought as Norton disabled Defender was strange, I managed to turn off Defender & get MBAM starting with Windows but am concerned that 'nasties' might be present on my laptop. Windows 10 fully patched/upto date, Norton Security w/Backup fully upto date, MBAM fully upto date. I have run FRST again & attached the FRST & Addition txt files to this post. If someone would check them & if something is found help me remove them, computer not running strange & the only pup I have excluded from detection/removal is for a screensaver installer on an external HD. FRST.txt Addition.txt
  24. Hi Forum, I have a problem with MBAM in that the program does not start when I start or restart Windows 10, logging off then on more often than not correct this but usually I have to manually start the program. I have run FRST & MBAM check & have attached the files to my post. Am running Windows 10 pro 64bit fully patched, Norton Security w/ Backup, CCleaner pro. These are the only programs I can think of which may affect MBAM. MBAM & Norton are excluded in each others respective programs. If you require more information I'll be happy to post further. Thanks in advance. Virginia/Doctor9fan. Addition.txt FRST.txt CheckResults.txt
  25. Hello. The other day i got a random popup as i was chilling on my pc and it said that i had to restart my pc because some MBAR modules were corrupted/missing. I didn't give it much attention so i restarted my pc. And boom. It enters recovery mode and cannot normal OR safe mode boot anymore...I checked the logs from the recovery mode and it said that the mbamswissarmy.sys is missing. Why do you guys install such files in windows directories and also, why the hell cannot my pc start, i mean, my windows installation is on C: and the problem appeared on the D: drive...(it's a partition though, maybe that's the answer lol). Anyways, can you guys provide a solid solution to this? I cannot afford to lose the data on my pc
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