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  1. It's telling me my updates are not current but each time I hit "check for updates" it checks for half a second then goes back to "check for updates"...? Kind of irritating, I'd like to get this updated. I've power cycled and that didn't work so I'm not sure what my next option would be.
  2. Hi I got infected and I am unable to launch farbar from normal desktop so I booted into windows recovery using a windows media USB. Then went to troubleshoot and opened Command Prompt I then than frst64.exe from command prompt and got the file i've attached I'm not sure what to do from here FRST.txt
  3. Malwarebytes recently found something called PUP.Optional.Simplitec and has quarantined it. Before removing it, I was wondering if anyone knew exactly what it was? It was found in the program files of MAGIX Music Maker 80's Edition which makes me wonder if it's part of that programs files, and so I'm hesistant to delete it. I've attached an image showing the exact file path and item that was quarantined.
  4. I've been having this problem for the past three days were my CPU is constantly at 90%-100% use and its getting pretty annoying. Basically, I'm having the same problems as https://forums.malwarebytes.com/topic/226306-high-cpu-usage-blank-process-in-task-manager/ I got to the part where I'm in safe mode and have the command prompt and a USB loaded with FRST and all that stuff but when I try to launch FRST64 I get an error saying "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command line sxstrace.exe tool for more detail." All though for some reason the regular FRST loads fine but my computer isn't 32bit so it tells me to use the 64bit one. I googled this error but haven't found anything related to my problem. I did a System File scan through the command prompt but nothing turned up.
  5. Hello, I have been using my computer with out issues, and still without any performance ones. Although I have been experiencing lots of suspicious things on my pc happening, i don't know if they really are caused by malware but i would like to assume so. None of my scanners pick up anything they always come up clean, I use malwarebytes premium as well as the full version of superantispyware. And windows defender is enabled, windows 10. So what i have been encountering is an icon popping up very quickly and then disappearing on my taskbar. the icon doesn't show more than the blackbox and the blueline underneath before it disappears but will tab me out of a game etc. Also my taskbar and desktop icons flash/refresh randomly sometimes but only flash once. Also i started getting audio pops randomly but prob just headphones maybe. And the next one is my cursor, when it changes from hovering over text to something i can click it will sometimes glitch and bulge in size. I can also see a second text cursor pop up on the right side of the glitching cursor in some cases. I would be willing to send a video from my phone of it happening if needed. My pc runs fine though, but i do idle around 30% of memory used it could be the malware but I'm not sure. Just really looking for someone to tell me what they think and maybe help me fix the issues.
  6. hello i am having a problem. i keep removing pum.optional.proxyhijacker but it keeps comming back when i restart my pc how do i solve this?. and i have another question is the malware dangerous i resently went out of my comfort zone and downloaded something that was not 100 prosent safe and i immediatly used malware bytes to check if i got a virus it does say that its only potentially unwanted malware is it still dangerous to have on my pc?
  7. Hello, My name is Andrea and I am writing here because i have notice a problem with my PC since a bit and only now I have realized it could be infected by a miner or similar. I have noticed, thanks to Adterburner tray icons, that my Laptop uses 99% of the GPU when idle with consequent heating. The weird thing is that the usage instantly drops as I open task manager or process explorer. As soon as I close them back, the usage rise again to 99%. I did some rearch online and it occured it could be a trojan or a miner. However, I did not find a solution to the problem. I have the premium version of Malwarebytes and i tried to do a few scann (even the full rootkit one) without finding anything. I would be very gratefull if anyone could help me addressing the problem. I apologize for my English (I'm Italian). Andrea
  8. I’m running windows 10 64bit. I downloaded something and got wmcagent on my computer and need help removing it.
  9. I recently downloaded an anti-virus freeware program (yes, I know how silly of me) immediatly after installing it something appeared in my task manager that was labeled wmcagent. I did some research and found out that it was a virus, and now this is the only place that seems to be trustworthy. BTW I tried using Norton and it would not detect it, even it I scanned the folder that the virus is in. Help would be extremely appreciated.
  10. So a week ago I used a torrent to download a game which lead to me getting a virus,miner and a Adware Adwcleaner got rid of it but It seemed as if I sti had something on my pc as Windows Defender was not working nor was I able to enter Avast or Malwarebytes so i decided to try out the Cameleon which Ive read so much about it helped me get rid of 150 problems and I was trilled to be free, sure enough after restarting my pc as the program tells you to after the scan is compleated I cannot enter my pc all I get is this blinking underline and nothing else comes up. Please help me I have no clue what to do running Malwarebytes compleatly killed anything that I can do with my PC i cannot enter safe mode nor anything else as soon as it starts this shows up. (I know the monitor is dirty but thats the least of my concerns rightnow)
  11. Hello. Could really use some help ASAP. Thank you guys for the support. All attachments are included. FRST.txt Addition.txt Threat Scan Log.txt
  12. What happened is exactly as the title says. I just received an email that my account password was changed, and not only had the password been changed, but the email it was tied to was as well. I have, of course, already sent in a ticket, but as I really can't wait for this to go through, especially as it can take 2-3 BUSINESS DAYS, which would now be 4-5 days, I'm hoping that I can pull some attention here in order to expedite the process. This is beyond frustrating to me at the moment. Though, I do admit I can appreciate the irony behind it, the service I use to prevent people from infecting my computer with viruses and stealing my passwords, having my password stolen. But, still, this is just awful. If anyone here can either help me get the attention of an admin, or give me some solid advice, it would be appreciated.
  13. I recently got a bad virus that seems to be going around right now. There's multiple instances of Windows Process Manager processes open and when they are, firefox often lags and freezes for a few minutes and my programs open slowly. I ran malwarebytes and a couple other anti-viruses a couple days ago and thought I had gotten rid of it, but the wmcagent was still there, and now the Windows Process Manager processes are back and its just as bad as it was. Cant open file location as it says permission denied but I see the folder in C:\Users\User\Appdata\Local named msblgav where it's coming from but I can't delete it or modify it. Please help. I have malwarebytes but it isnt removing it.
  14. Hey, I'm sad to say that I'm at a total loss when it comes to computers, and I'm a 90's kid. Ugh. Also, I apologize if I'm posting this in the wrong forum. I've tried doing what was suggested for people with similar problems in this forum, but nothing is working. I don't know when it happened, I don't pay much attention to it, but sometime between 4/19/18 and today 4/30/18 my Malwarebytes program was removed from my computer. During this time Windows did force an update, and this may be what caused the program to disappear. I noticed that I wasn't getting any updates on scans recently, and went to run Malwarebytes, and it gave me an error saying something like "unable to connect to program" or something like that, and I realized that I was using the "M" pinned to my taskbar, and the actual program was gone from my computer. So, I ended up going to Malwarebytes website, and re-downloaded the software. Once the files were downloaded and installed everything looked like it did before this mess started, except now it says, "You're not fully protected One or more Real-Time Protection layers are turned off." The layer that is "turned off" is "Exploit protection." I went to "My Account" and re-entered my access key, and ID, because I noticed the key was different, and it reverted back to the different key, but after doing some research this seems to be okay since there was an update with the way keys are assigned now, and I can use either the new key, or my old one. So, that is all fine and dandy. But still, whenever I try to click the Exploit Protection to "on," nothing happens. I'm getting really frustrated. I've tried closing down the program, and then re-launching it, and it still shows the Exploit Protection is off. PLEASE, ANYONE, HELP?!
  15. after doing the process of cleaning up the pc with malware I still got this, I'm not really sure if it's already clean. help Fixlog.txt
  16. Hello, I have recently discovered this virus through my task manager that is called Windows Process Manager 32 Bit and it has been killing my cpu performance and eating my battery life. I have researched for hours and hours to solve this problem and I realized that I cannot remove it on my own and I need help. I have malware bytes installed and I have attached my malwarebytes scan report. I have also downloaded the FRST program and attached my FRST.txt file and the addition.txt file. I would greatly appreciate any help ASAP. Thank You scan log for Malware bytes.txt Addition.txt FRST.txt
  17. ı know its a bit different from other topics but ı need help, so if ı opened this topic in wrong topic, fix it please. In my essay ı want to say that 1 day ago my pc was virussed so ı need help, after the virus ı format the pc. After that my pc started to dont open youtube pages, and its a bit slow. How can ı fix it? I have to say ım sorry about this topic because is not in the right side. I just need help and ı dont know what to do, you can also text me. Thanks!
  18. I had ran a rootkit scan got 3 winzips. I removed these and after doing so malwarebytes has been having problems contacting the license server, it asks me to check my network settings. I could restore them but i have read their are no necessary rootkits for malwarebytes to run and this only happens on one of the two computers i have malwarebytes installed on.
  19. hello i am working on windows 10 my CPU and memory are constantly working on 99% to 100% and they are highlighted in red when i open task manager nothing shows to have this huge impact ive tried virus scans , malware scans, and nothing seems to be working , i think it is some malicious malware please help mee i downloaded Malwarebytes anti malware and scanned my computer and it only found one threat which it eliminated but it didn t resolve my problem of very high cpu and memory now i am running another virus scan maybe it ll detect something PLEASE HELPPP i really need to fix my pc
  20. Hello, So ive been furiously researching and trying to get rid of some malware (Ad by Advertise) i noticed on my Mac and I can't get rid of it. I downloaded malwarebytes and got zero hits at all. downloaded another program Antivirus Zap from app store and it found 3 items, deleted them all, and adware still there. I then noticed that if I opened chrome on a different chrome user account i had no adware at all and i was fine. I tested this further and opened a fresh windows server and downloaded chrome and then signed into my chrome account and WALA got adware. So basically I know for a fact 10/10 that its associated to my google chrome account. I even deleted every none essential chrome extension. The only ones left are from the chrome webstore which I assume to be safe (please correct me if this is an incorrect assumption). Which the exception of weird extensions I don't even know how malware would go about linking to a chrome account like that, and further more I have no clue how to delete or address it. Please help. Any advice would be fantastic. Even as i type this, random words on the page have been turned into adware links.
  21. I get this pop-up every 30 to 1 hour , i need to get rid of this problem asap without getting to reinstall my windows or factory reset, it interrupts everything, from games , to programs on fullscreen, its making me desperate.
  22. I’ve had this problem for a while and nothing is helping! I go on my task manager and see 2 types of apps running in the background. Both called vmxclient. It won’t go to process if clicked and it won’t kill process....nothing. I notice that sometimes it appears and disappears from the apps tab. When it appears I hear my desktop fan going off the roof! When it’s gone it’s very silent. I also notice in my process tab a IGFXMTC.exe and a dwioaem.exe (4 processes). Nothing happens when I click on them. They just appear and disappear on their own. Please help!!!
  23. First off, some background- I started this topic as i have been running into issues over the last few days. It started when a virus embedded in the most recent version of Display Driver Uninstaller (DDU) was downloaded to my Computer (Windows 10 x64- running only Defender and free version of malwarebytes, at this point in time). I tried to move file to desktop- took a minute (hmm). Then decided to Place in my Extra Apps folder (w/ MWB, + couple others). Got locked on transfer screen (hmmmm), Tried to move to Recycle Bin, same thing. went to to file location, finally got it to move into recycle bin (i think that's how it went down?), ran CCleaner... A while later before bed, i opened windows security center, and noticed it said it had detected a threat. Ran scan.... Detected Win32/vigram.a (showing the transfer path i described above)... Removed... Ran multiple full, quick, offline scans immediately after. I then vigram.a i also scanned the desktop folder w/ MWB (no threats found), and then moved MWB out, MWB right then MWB displayed a message for new update available, which allowed me to start the 14 day trial over- which is great!! It's just weird that i never got the message before- honestly, might be nothing, given that i haven't used it in a while. Since then, I have noticed a couple of things (spurattically/randomly)-- Screen kinda will do a flicker/refresh thing when i open some applications (file viewer/MWB/Chrome/etc..) Not always though. It seems slightly slower?? more like random hiccups, and weird screen glitches with my background slides- randomly stuttering btw slides, and once, weird problems with icon images on taskbar glitching out when i hovered over them; etc... Just seems off. I have been hyper vigilant though- so that may be an attribute. ANYWAYS, I now have kaspersky w/ malwarebytes and uBlock origin, and nothing has been detected until today when i decided to try out AdwCleaner, and 17 things were detected... # ------------------------------- # Malwarebytes AdwCleaner 7.1.0.0 # ------------------------------- # Build: 04-12-2018 # Database: 2018-04-22.1 # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 04-23-2018 # Duration: 00:00:03 # OS: Windows 10 Home # Cleaned: 17 # Failed: 0 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** Deleted C:\Users\johnt\AppData\Local\Host App Service Deleted C:\Users\Public\Desktop\..\App Explorer ***** [ Files ] ***** Deleted C:\Windows\System32\Tasks_Migrated\App Explorer ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** Deleted C:\Windows\System32\Tasks\App Explorer ***** [ Registry ] ***** Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\Host App Service Deleted HKCU\Software\Host App Service Deleted HKLM\Software\Wow6432Node\Classes\AppID\OverlayIcon.DLL Deleted HKLM\SOFTWARE\Classes\AppID\OverlayIcon.DLL Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{ADF1FA2A-6EAA-4A97-A55F-3C8B92843EF5} Deleted HKLM\Software\Classes\TypeLib\{ADF1FA2A-6EAA-4A97-A55F-3C8B92843EF5} Deleted HKLM\Software\Wow6432Node\Classes\Interface\{7BCA6879-A9F8-47DE-AE05-F5CE7EA3A474} Deleted HKLM\Software\Classes\Interface\{7BCA6879-A9F8-47DE-AE05-F5CE7EA3A474} Deleted HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\App Explorer ***** [ Chromium (and derivatives) ] ***** Deleted Amazon Assistant for Chrome ***** [ Chromium URLs ] ***** Deleted Ask Deleted AOL ***** [ Firefox (and derivatives) ] ***** Deleted Amazon Assistant for Firefox ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock ************************* ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ########## Followed by... # ------------------------------- # Malwarebytes AdwCleaner 7.1.0.0 # ------------------------------- # Build: 04-12-2018 # Database: 2018-04-22.1 # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 04-23-2018 # Duration: 00:00:00 # OS: Windows 10 Home # Cleaned: 0 # Failed: 0 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** No malicious folders cleaned. ***** [ Files ] ***** No malicious files cleaned. ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** No malicious registry entries cleaned. ***** [ Chromium (and derivatives) ] ***** No malicious Chromium entries cleaned. ***** [ Chromium URLs ] ***** No malicious Chromium URLs cleaned. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock ************************* ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C02].txt ########## Then after opening chrome, later, and came up with 3 more detections (have a feeling these are false positive??).... # ------------------------------- # Malwarebytes AdwCleaner 7.1.0.0 # ------------------------------- # Build: 04-12-2018 # Database: 2018-04-22.1 # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Scan # ------------------------------- # Start: 04-23-2018 # Duration: 00:00:13 # OS: Windows 10 Home # Scanned: 40705 # Detected: 3 ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious WMI found. ***** [ Shortcuts ] ***** No malicious shortcuts found. ***** [ Tasks ] ***** No malicious tasks found. ***** [ Registry ] ***** No malicious registry entries found. ***** [ Chromium (and derivatives) ] ***** PUP.Optional.AmazonBrowserBar Amazon Assistant for Chrome Idk, if my first problem, and this are related at all, but there it is... Resolution: Has this resolved my problems? Am i safe, or what else should i check or do, to make sure? Sorry, about the long post. Any help/input is welcome. Thank you for your time!
  24. my scan has been stuck in the pre scan operations now for over 24 now and it wont let me stop scan or even pause it, what can i do?
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