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  1. Hi folks Well my computer is acting oddly and after scanning with both Mbytes and Norton's I'm throwing my hands in the air and asking some experts. So here is my problem: Lately I've been getting the occasional error message completely at random on my computer (see attached word document) and the other night when I was shutting down my internet (Google Chrome on sandboxie) my computer decided to give me the BSOD, the text said something about disk memory (it was gone before I could properly read it) and crashed! Other than that and the occasional strange Windows Application Error mes
  2. Hello, I can really use some help. My system was crashing every few days at nights (during scans)... I thought it was virus but the system kept coming up clean from most programs save a single one from AVG which seems to be a known false-positive from that one. But then I then finally looked at the dumps that were generated at each crash, and found MBAMSwissArmy.sys as driver that caused Kernel_Mode_Exeception_Not_Handled. This is the cause of my trouble......and the system only BSOD like this during a scheduled scan (late at night). I have multiple dump files, but atta
  3. I was browsing the internet and found this site Hexen wads - Doomworld Forumshexen-wads/ when I used my mouse wheel to scroll down the page I noticed the screen lagging before completely freezing. I hit restart only to be greeted by a blue screen. I have a dual boot system with windows 7 and ubuntu 14.04. I can get into grub but I cant boot windows or linux now. Just windows in safe mode which gives me hope. I also checked for restore points but there aren't any. I thought they were automatic. I just hope I dont have to move all my files in safemode to an external hdd and reinstall everythi
  4. I recently got MBAM Premium and after installing I started getting random BSODs with the BAD_POOL_HEADER error. My system specs (by WhoCrashed): computer name: JOEY-DESKTOP windows version: Windows 8.1 , 6.2, build: 9200 windows dir: C:\Windows Hardware: ASRock, 970 Extreme3 R2.0 CPU: AuthenticAMD AMD FX-6300 Six-Core Processor AMD586, level: 21 6 logical processors, active mask: 63 RAM: 8544567296 total After the first crash I did some research on the issue and disabled my other AV (BitDefender) and that didn't help. Continuing along the AV route, I tried temporarily disabling MBAM. Tha
  5. Hi, From my post here - https://forums.malwarebytes.org/index.php?/topic/164965-bsod-bad-pool-header/#entry940637 It was suggested by 1PW that I open a topic here as I may have a malware infection. As 1PW requested, below are my FRST.txt and Addition.txt files: FRST.txt Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 15-02-2015Ran by Gerrard (administrator) on GERRARD-PC on 18-02-2015 14:52:56Running from C:\Users\Gerrard\Desktop\FixLoaded Profiles: Gerrard & UpdatusUser (Available profiles: Gerrard & UpdatusUser)Platform: Microsoft Windows 7 Home Premium (X86)
  6. I wasn't sure where to post this, so I'm posting it in this forum. I'm having problems with my PC ever since I did a repair install which I did because of the problems I was having with the PC before the repair install. It started off with my computer being even slower than it was before I did the repair install. Perhaps there was something I need to set up or tweak that I don't know about? I am now getting a BSOD every day now.. I do NOT want to do a clean fresh install of my operating system since the whole point of the repair install was to keep all installer programs and other things intac
  7. I have had this product installed for months. I was installing an application (UbiSoft) when I received a virus threat from your product which killed the install. I disabled your product and then installed the UbiSoft application. When I enabled your product it ran the update and was requested to run a full scan. In the midst of this scan came the BSOD. I have SuperAntiSpyWare installed along with Windows Defender on this machine running Windows 7.
  8. Not really sure what's up with this. My PC got the same BSoD while playing a game around 4 times today. I have an SSD, so was able to reboot and hop right back into said game. After I close the game, I begin to browse a few websites. I get the BSoD again. Come back from dinner, it happens again. I hopped onto google, hoping to find a solution to said error, and the error that I found was supposedly caused by MWB..? I booted into Safemode, uninstalled mwb, and I seem to be running fine now and have been for the past hour or so? I'm an avid mwb user, and definitely don't want to uninstall it per
  9. I've been referred from Firefox in the other forum: "Your logs show signs of an infection or previous infection (at the very least some PUP's), feel free to follow the instructions below to receive free, one-on-one expert assistance in checking your system and clearing out any infections and correcting any damage done by the malware." Symptom: During FileSystem objects scan, get a BSOD which says: BSOD says KERNEL_DATA_INPAGE_ERROR I haved gone through the MBAM Clean Removal Process and reinstalled. Same thing. Attached are my logs Thanks Addition.txt CheckResults.txt FRST.txt
  10. While running a scan with the latest version of malwarebytes antimalware premium, it scans ok till it reaches heuristics scan then BSODs, I don't remember the stop error
  11. Hello Malware Forums, I don't really know how to start off this post because a blue screen doesn't have to mean that I have a virus, right? It could be hardware related. I thought I would contact the reliable people here who have helped me in the past. Don't know if I should follow this: https://forums.malwarebytes.org/index.php?/topic/9573-im-infected-what-do-i-do-now/ or post some other sort of log files pertinent to Blue screen problems? Here's a CBS log that I ran based on this site: http://www.tomshardware.com/answers/id-2051573/windows-bsod.html Thanks for all your help, D
  12. For the past week since building my computer I've had random BSODs. Using OSROnline I was able to find that the cause was mbamservice.ex. I then uninstalled the program (Clean uninstall) immediately. I have been a MBAM user for quite a while and I often rely on the malicious website protection for various internet searches. Because of this I need this issue with BSODs to be fixed ASAP. Here is the OSROnline report Crash Dump Analysis provided by OSR Open Systems Resources, Inc. (http://www.osr.com) Online Crash Dump Analysis Service See http://www.osronline.comfor more information Windo
  13. I've been getting lots of BSOD's using any browser on a W7 home premium system (IE 11, firefox, chrome). It is intermittent. Sometimes it happens quickly; other times I can go for a while before it hits. The OSR online crash analyzer of the x0000003b (system_service_exception) 00000000c0000005 (exception code) says PROCESS: mbamservice.ex and points to a module name of TCPIP and IMAGE NAME of TCPIP.sys. I have a W7 pro system and don't have the problem on this system. This is where I am entering this post - I wouldn't even try to do it on the W7 home premium system because I probably woul
  14. Hello and thanks in advance for any assistance . I've been using Malwarebytes for quite some time now as part of my toolkit of antivirus/antimalware software. I have never had a problem with it until I got to one of the latest releases, when the layout changed dramatically to the new layout. Since then, I cannot complete a scan without getting a BSoD. I have tried disabling my firewall when scanning, to no avail. Sometimes the BSoD occurs when scanning Filesystem Objects and sometimes during Heuristic Analysis. The First BSoD occurs generally when it happens during scanning Filesystem Objec
  15. Have been dealing with a persistent, random BlueScreen of death (BSOD) for months on the primary PC in our home network. No other machines connected to the network show any BSOD. Primary, but not only error has been 'bad pool caller'. Finally gave up and took machine to local repair shop....the machine did not BSOD a single time over a week while being tested in the shop. Upon returning home I removed all machines from the network with exception of problem computer and experienced random BSOD same as always. Removed Malwarebytes and replaced with Windows firewall and Avast antivirus. I'v
  16. Hi, Ever since I upgraded MBAM to version 2 ( specifically) I have experienced BSODs during the heuristics section of any scan. After a bit of messing around I narrowed it down to a possible conflict with RAMDisk. RAMDisk is a piece of software that will allow you to create a virtual drive that is stored in memory. I use this virtual drive as the TEMP/TMP directory for speed and to avoid unnecessary wear and tear of my SSD. When this virtual drive is mounted and I run any type of scan in MBAM it will generate a BSOD (PAGE_FAULT_IN_NON_PAGED_AREA caused by MBAMSwissArmy.sys) when it
  17. Yesterday, I tried to run MBAM multiple times and it wouldn't. I just figured that was strange and not a big deal. Then, I got BSOD. My computer re-started and I shut it down and went to sleep. I tried to use Chameleon this morning to open MBAM. No luck, so I followed directions to run Farber Recovery and post the text and I am here. Thank you for your help. Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 05-07-2014 01Ran by Keiran (administrator) on KEIRANCOMP on 06-07-2014 11:02:58Running from C:\Users\Keiran\DownloadsPlatform: Windows 7 Home Premium Service Pack 1
  18. This topic is a continuation of https://forums.malwarebytes.org/index.php?/topic/150710-mbam-2021012-bsods-kmode-exception-not-handled-and-irql-not-less-or-equal-on-a-truecrypt-partition/ To summarize: Windows 8.1 Pro 64-bit, running on a 2nd gen (Sandy Bridge) Intel Core i7 laptop. After reading the reply posted before the topic was locked, I decided to run multiple virus scanning/removal programs, including Windows Defender (as I am on Windows 8.1 Pro x64), AdwCleaner, HitmanPro, and Junkware Removal Tool. (I couldn't use ComboFix b/c that wasn't compatible with 8.1.) None of these tools
  19. Running Windows 8.1 Pro 64-bit with MBAM free Whenever I try to scan a TrueCrypt container, it produces a BSOD (usually KMODE_EXCEPTION_NOT_HANDLED, but I've had IRQL_NOT_LESS_OR_EQUAL show up too). I've tried the following: - Disabled rootkit scanning in the options - still pops up a BSOD - Used mbam-clean twice and reinstalled MBAM - still causes BSOD to appear Here's the FRST logs and some memory dumps from the crashes. Right now I do not have MBAM installed, if needed I can reinstall it. crashes.zip FRST.txt Addition.txt
  20. Hello I need help identifying a virus; I'm running Windows 7 - Service Pack 1. In the past couple months my computer has been experiencing: -Extremely slow performance when starting up and running games/programs -Crashes at least once a day -Malwarebytes is unable to run--whenever I load it up I get a "busy" icon and nothing happens; I uninstalled it and something is preventing it from being reinstalled. -I can access Chameleon but ran all 13 tests and the scan keeps failing and getting terminated (see pic attached). -BSODs *1st crash - Stop Code pointed to graphics driver so I uninstalled/upd
  21. Someone using my computer accidentally happened to run an .exe file yesterday and installed a ton of malware software onto the computer. I removed them individually via Program Uninstall ("cleaning software,etc") however, they probably imbedded deeper roots within the system files. While trying to run a complete custom scan with MalwareBytes 2.0 last night, the computer crashed with a BSOD. The same happened when I did a custom scan a while ago so the problem repeated itself. The scan does find malware on the system while the scan is running, but due to the BSOD, it is unable to remove it. I r
  22. When I run a MBAM scan, it doesn't finish and I get a BSOD. I have done a clean MBAM uninstall and reinstall. Any help is greatly appreciated. Thank you. Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 24-04-2014Ran by Scott (administrator) on SCOTT-PC on 24-04-2014 22:02:03Running from C:\Users\Scott\DesktopWindows 7 Home Premium Service Pack 1 (X64) OS Language: English(US)Internet Explorer Version 11Boot Mode: Normal The only official download link for FRST:Download link for 32-Bit version:Download link for 64-Bit Version:Download link from any site other than Bleepi
  23. I installed today MBAM Premium on a working Windows XP system. As it was checking the system for the first time, it listed three threats, all Trojan.FakeAlert, and continued for a while. Then I lost control of the system (I am working on it remote from home). A colleague went to have a look: there was a BSOD with IRQL_NOT_LESS_OR_EQUAL. He rebooted the system. As the login window came up, I remotely connected, my session started opening and the desktop to be displayed, and then control disappeared. The colleague said the BSOD came up again, this time with bad pool header. So logging in is impo
  24. I am also having a lot of trouble with blue screens and BAD_POOL_CALLER. I did the first part of the recommended clean up and that seemed like it helped--went from having BSODs a couple of times a day to having gone a day or two without any--and then it hit again today. Getting frustrated! I've attached the FRST logs here and I'll do the checkresults in the next post. Thank you very much. Addition.txt FRST.txt
  25. Hello Malware Bytes support, I have recently updated my MBAM premium version to the latest v. under Windows 7 (64-bit). Additionally I use Avast (free version) antivirus to protect my PC. The recent version is causing my computer to crash with the dreaded 'Blue Screen of Death' (BSOD) which has never ever happened before with any other program since the past 3 years life of my computer. I looked online and found another similar post with the recommendation of turning the root-kit scan off under MBAM settings which I had enabled when I first installed the latest verison (v2...
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