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TexasOffroad

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  1. Can your staff person dealing with this issue please email me directly? It would be much more convenient and time saving for me...thanks!
  2. I hope this is posted in the right place. I am a licensed customer and have always had great results in the past. I've read several other forum threads related to this same problem - (since installing the latest update) ** I have already downloaded and run the mbam-check.exe - and have attached the CheckResults.txt file to this post. I am also attaching the last three log files, plus an old log dated 09-01-12 for reference. I can not run the dds.com or the dds.scr - popup says they are not supported on Win XP64. Anything else I need to do for you to help me diagnose and correct this issue? ** ** My situation is as follows: The checkbox for "Enable malicious website blocking" is blank and it will not allow me to check it. I do still have the checkbox for "Enable filesystem protection" is checked and appears to be active. The system tray icon is greyed out - similar to other posts I have read. I first noticed the issue when I lost all the icons on my desktop. I seldom shut down - I only log off - I have tried several shutdowns and reboots to try to fix the issue, but no success. With each log on, I use the Task Manager to run explorer.exe - so I can rebuild the desktop and reload the missing icons. As of today, I also have just lost the MBAM icon in the sytem tray. ** ** end of report. CheckResults.txt protection-log-2012-09-27.txt protection-log-2012-09-26.txt protection-log-2012-09-25.txt protection-log-2012-09-01.txt
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