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whatmeworry?

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  1. I too use Pale Moon as my primary browser. I'd be tempted to try the Malwarebytes browser extension if it were available for Pale Moon.
  2. Exile360, Pale Moon at the start was based on Firefox, but the two browsers are now quite different. And some time ago, Firefox changed its add-ons so that none of the earlier add-on versions worked. Those changes and others have resulted in many former Firefox users moving to Pale Moon, where most of their older Firefox add-ons still work (along with many new ones developed specifically for Pale Moon). I'm not sure whether the new Firefox add-ons will work even on other Mozilla-based browsers. All I know is that add-ons that will work on recent versions of Firefox will not work on Pale Moon.
  3. Thanks very much, rakeshsejwal and exile360, for your prompt and helpful replies. Although I didn't word my original message as clearly as I should have, you answered what I really wanted to know, which was what if anything the browser add-on provided that Malwarebytes 3 does not. If Malwarebytes offers an add-on for the Pale Moon browser, I might be tempted to give it a try. Since at the moment it seems available only for Firefox and Chrome, I'll pass.
  4. I have the Premium edition of Malwarebytes 3 on my computer. Today I saw a description of a Malwarebytes add-on for Firefox and Chrome. It looked very much as if this add-on merely duplicates what Malwarebytes 3 already does. Am I mistaken? Is there any need for such an add-on if I already have Malwarebytes 3? I might note that even if it doesn't duplicate Malwarebytes 3, I won't be able to use it because there's not an add-on for Pale Moon, which is my primary browser.
  5. Many thanks, Exile, for your informative response. I'm glad you feel it's OK for me not to pursue this further right now. I've run yet another Malwarebytes scan, and it too says everything seems to be behaving as it should. If the situation should change, I'll definitely be back. Again, thanks very much for your help.
  6. Thanks, Exile, for your quick reply. I was surprised that the problem could be a corrupt install, since it has been quite a while since I installed the current version and I haven't had problems until very recently. I decided that before I did a complete clean and reinstall, I'd try one more thing. I simply shut the computer down and then started it up again. All went normally, including Malwarebytes coming up in the system tray with no warning signs (and all the protections checked). And the interface was the normal one, showing me that web protection was on (and so was self-protection, which I had turned off in trying to see whether that affected web protection. It didn't, but I left it off anyway.) I'm a bit superstitious about saying that all is well, but all really does seem to be well. The "unable to contact license server message" hasn't reappeared, web protection is on, Malwarebytes started at startup as it usually does, etc. I have no idea why these problems occurred, nor why they went away, but I'm thinking that perhaps the most sensible thing to do right now is to assume that all is well, since all seems well. I will run yet another scan with Malwarebytes, but if comes up clean and no other problems occur or return, I think I won't run the support tool to do a clean and re-install. Am I being foolish?
  7. Thanks, Exile, for your response. I closed Malwarebytes from the system tray icon and then tried to restart from the desktop icon. To my astonishment, I couldn't. I received a message "Unable to connect the service." I then tried from the Start menu, but I got the same response.
  8. Well, Malwarebytes is now reporting that Web Protection is turned on! However, the little MBAM icon in the system tray has a warning triangle, and when I hover over it it claims simply "protection disabled." At first I thought that it was referring to Self-Protection, which I turned off in an attempt to get Web Protection to turn on. But when I right-click on the little icon, it tells me that Web Protection is turned off! So which should I believe, the app interface or the little system-tray icon?
  9. Thanks VERY much, vbarytskyy, for your helpful response. This morning, I turned on my computer and found that Malwarebytes web protection was turned off and would not turn back on. I have no idea whether one of the files I installed from Windows Updates yesterday caused this problem or whether the cause lies elsewhere, but I am very glad that, following your instructions, I've now gotten the Support Tool to work. I've attached the file it made. I should also note that in trying to deal with the turning off of web protection, I turned off self-protection; I had some vague memory of that proving useful in the past. However, it made no difference. Web protection is still turned off. I don't know whether I should turn self-protection back on. Anyway, at the moment I have not had a recuurence of the annoying "unable to contact license server" message, but I very much need help with the fact that Malwarebytes web protection is turned off. mbst-grab-results.zip
  10. After I got back tonight, I checked with Windows Updates, which indicated that there were four updates related to Net 4 that I should install. I did so, but Malwarebytes Support Tool still claimed "Net 4.0 Updates are required, but not detected on this machine. Please check for the latest .NET updates using Windows Update and then try again." I then rebooted, hoping that might make a difference. It didn't. I keep getting the same message. I seem to be at an impasse. Windows Updates is not saying there are more updates that I should install, but the Malwarebytes Support Tool won't work with the updates I've installed and it doesn't tell me which specific updates it's looking for but not finding. I'm not sure what to do. My computer is working, there are no obvious signs of malware, and two Malwarebytes scans (this morning and tonight) were both clean, as were all previous scans. As far as I can tell, the only problem is a perplexing Malwarebytes notification claiming that it's unable to contact my license server and that I should check my network connection, but when I check, there's nothing wrong with my network connection. Today the notification was an annoying problem because it paralyzed Malwarebytes and it wouldn't disappear from my screen. The other few times it appeared I could just click on it and turn it off. That notification is not currently on my screen. Perhaps the most sensible thing under the circumstances is for me to forget about this issue and hope that the puzzling notification doesn't reappear and that I never have to use the Malwarebytes Support Tool.
  11. I tried to run the support tool, but it tells me it needs Net .4 updates and it can't find them on my computer. I'm about to leave, so I won't be able to investigate further. I'll get back to this tomorrow.
  12. Today, and on a couple of recent occasions before today, a warning popped up from Malwarebytes saying "Unable to contact license server. Check your network connection or contact your system administrator for help." I checked my Internet connection. I was "connected" and had "Internet Access." Moreover, I clearly DO have Internet Access because I am able to go to various websites (e.g. this one) and email programs and use them. What's most annoying today is that the Malwarebytes "unable to connect" message won't go away, no matter what I do. I haven't tried rebooting, but that shouldn't be necessary, and at the moment it wouldn't be convenient. The entire Malwarebytes screen is also open (in addition to the smaller notification), but Malwarebytes is inoperative--I click on Scan or on Reports or close but nothing happens. I'm using Malwarebytes Premium 3.5.1. Actually, I guess I will reboot, but there's clearly something amiss with Malwarebytes--my other programs seem to be working just fine and there's no problem with my Internet access.
  13. I had a question very similar to the OP's. I'm happy to know that Malwarebyes is protecting me from harmful websites and connections, but I don't need to know about the same one over and over again. I do NOT want to disable notifications! I suggest that Malwarebytes make it possible for end users to turn off notifications for a given website, or, perhaps better still, have the notification appear only once per day, or once per computer session.
  14. Thanks, Porthos, for your response. I'm quite puzzled about why my logs would indicate that the Compatibility Tab items were checked, since I really don't think I've ever messed with them. If those settings were carried over from Malwarebytes 2, which I used quite happily for years before fairly recently making the move to version 3, I suppose that they might possibly have been changed in version 2 years ago. I simply don't recall. Anyway, since the Malwarebytes scan says all is well, and my computer seems to be functioning normally, I'll simply chalk up the Compatibility Tab business to Life's Little Mysteries. I very much appreciate your help in getting all this sorted out.
  15. Thanks, Porthos, for the instructions. I'm wondering how you decided on what I should uncheck. For example, there was NOTHING checked in the Compatibility Tab. I'm thus surprised that you told me to uncheck all the items and told me in bold, "Malwarebytes has issues when you change these settings." I'm pretty sure that I never changed these settings. As for Kaspersky, I unchecked the Advanced Disinfection Technology box. Under Performance, the box next to "Search for software that is intended to conceal traces of a malicious program in the system (rootkits)" was already unchecked. I then rebooted, and this time Malwarebytes told me that I was fully protected. But when I closed Malwarebytes (i.e., clicked the X box), things started to be strange. There was a big white blotch on my screen, and I had a hard time doing anything. It began to feel a bit like the situation a few days ago when MBAM sent out a faulty update. I finally succeeded in closing down the computer. When I start it up again, Malwarebytes assured me again that I was fully protected. This time, I did a scan. It took a bit longer than normal (28+ minutes rather than 20 or 21, though 28 was not unheard of), found no problems, and so far everything now feels normal. No delays, strange things on the screen, or anything else. Knock on wood. I don't know what caused the report earlier today that my web protection was off. I've had Kaspersky on my system since long before I started using Malwarebytes 3, and I didn't have problems (I had exclusions set in both programs). OTOH, if Kaspersky is the problem, I have no reluctance to get rid of it. I've had a free copy for two years, but it will soon expire, and I don't plan to renew it. I'll probably go back to Microsoft Security Essentials coupled with Windows Defender (though I'm not sure why I need both). If removing it now rather than in a few weeks would help prevent more problems with Malwarebytes, I'll remove Kaspersky sooner rather than later. Otherwise, I'll just leave it until it is very close to expiring.
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