KMan2011

Yes, I do have a USB drive.

Hello, I was attempting to fix another computer of mine that recently had the Norton Suite installed. After installation, I received an error 5013, 3(Base Filtering Engine). After some searching, I was led to a Norton related website which instructed that the Norton Power Eraser. NPE then did some scanning and removed two items and it also created a restore point I believe. The next thing was to restart the computer, which I did and the computer hasn't been able to get pass the Windows loading screen. Any help would be greatly appreciated. Thank You.

Hello, I was attempting to fix another computer of mine that recently had the Norton Suite installed. After installation, I received an error 5013, 3(Base Filtering Engine). After some searching, I was led to a Norton related website which instructed that the Norton Power Eraser. NPE then did some scanning and removed two items and it also created a restore point I believe. The next thing was to restart the computer, which I did and the computer hasn't been able to get pass the Windows loading screen. Any help would be greatly appreciated. Thank You.

Sorry for the double post. Accidentally posted in section.

Hello, My computer was recently affected by the System Recovery virus. After several scans and removals, my PC appeared to be running smoothly. A few hours later, I noticed I was unable to sync items onto the Ipod which was the first time I experienced this. The Ipod does connect/charge but does not appear in "My Computer" or in Itunes. Is it possible something from the virus could have caused this? Is it possible that the computer wasn't completely cleaned? Any solutions? Also connected the Ipod to a another PC and the Ipod was detected and was able to sync items. Any assistance would be greatly appreciated. Thank you.

Hello, My computer was recently affected by the System Recovery virus. After several scans and removals, my PC appeared to be running smoothly. A few hours later, I noticed I was unable to sync items onto the Ipod which was the first time I experienced this. The Ipod does connect/charge but does not appear in "My Computer" or in Itunes. Is it possible something from the virus could have caused this? Is it possible that the computer wasn't completely cleaned? Any solutions? Also connected the Ipod to a another PC and the Ipod was detected and was able to sync items. Any assistance would be greatly appreciated. Thank you.

Hello, My computer was recently affected by the System Recovery virus. After several scans and removals, my PC appeared to be running smoothly. A few hours later, I noticed I was unable to sync items onto the Ipod which was the first time I experienced this. The Ipod does connect/charge but does not appear in "My Computer" or in Itunes. Is it possible something from the virus could have caused this? Is it possible that the computer wasn't completely cleaned? Any solutions? Also connected the Ipod to a another PC and the Ipod was detected and was able to sync items. Any assistance would be greatly appreciated. Thank you.