artgal

Thanks again for the help. Much appreciated!

Phil - Thanks so much for your quick reply. Very helpful. Do you know if this procedure of updating to the latest version has been effective in resolving the issue with real-time web protection disabling? Thanks again.

I originally purchased Malwarebytes Premium in 2011 under a lifetime license. It seems MB Prem is now billed annually. Will updating to v 3.x cause me to lose that lifetime license and I'll have to start paying an annual fee? I'm having the same issue as many others regarding real-time web protection shutting down. Support had me run through several tests, and is now suggesting I do a clean install of the latest version, using the MB clean tool. Just wondering if doing so is going to force me into an annual license? TIA

Well, I got the application uninstalled and reinstalled and it seems to be working fine. Trying to add the MSE Exceptions and the problem is that MB is showing as the active Virus app. MSE is listed under it but is not clickable to get into it. Seems as If I have to first deactivate MB to do that. I don't remember MB as being listed as a virus app but rather a malware app, able to run along with MSE without conflict. Is that something new with 3.x? To top things off I'm having multiple other system issues, with the system running slow and can't even get my image editing app up to do a screenshot. Many fish to fry here

Porthos - Thanks for the quick reply. I guess I can go ahead and try to reinstall. Do I need to uninstall first (through Windows)? Were the log files I uploaded of any help? Thanks

Producer - Wish I'd tried that first but, in my case, I didn't uninstall my old v2 first, which may have resulted in the blue screen and the issues I'm having now. Porthos is saying that it's necessary to deactivate your license first. Trying to find out how/why to do that since I can't open MBAM now.

Files attached. Hope I did this right. Thank you. MBAM LOGS.rar FRST.txt Addition.txt

Thank you for your replies. Porthos - I'm afraid I don't know how to deactivate my license, so I'll have to ask. Will I have any issues entering my older license in to the newer 3.x version? Thanks. Maurice - 1. Yes, You are correct: my pc had had version 2 before & I accepted the upgrade to version 3 2 days ago. 2. Yes, a restart was done immediately. The BSOD left no option and No, the "Unable to connect to the server" error did not occur immediately. The first thing that happened when I executed the MB install was that I got the BSOD before it could completely install. From the BSOD, I let the system reboot itself. Everything looked fine. I was familiarizing myself with the new interface and choosing my MB settings. Even ran a scan (nothing found). Now here's the twist. I've been having ongoing issues with my Dell Precision M6500 Workstation running at a crawl. I have a remote tech service (TechtoUs.com) and called to have my system cleaned. I know they use MB as well in their cleaning process but he may have downloaded his own MB app to use, rather than my newly installed MB. Cleaning was temporarily successful (as usual) and system ran like lightening all night. This morning I'm back to something dragging my system down so I tried to launch MB for a scan and got the error message, "Unable to Connect to the Server". My first thought was to call my tech service back but I wanted to see if I could get any advice here first. 3. No F-Secure installed on this system that I'm aware of. I use MS Sec Essentials. 4. No 3rd party web filters that I'm aware of. I use the Windows firewall. ~Thank you again~

I've been a Premium member for many years. A few days ago I updated to v3.x via the link in the MB application. There was a glitch of some sort causing me to get the the blue screen (Windows 7). After rebooting, MB ran fine for about a day. All of a sudden I can't get it to open. I'm getting the error "Unable to connect to the server". Should I uninstall MB and reinstall my older version and start over again with the update? I'm assuming the update is free for Premium members (lifetime license). Otherwise it would have asked for a payment. Is that correct? Any help is appreciated.

Please bear with me, I'm a little technically challenged here. I've installed the free version of MB after getting bombed with redirects (GoogleAnalytics, Wordslife, YouTube, MEVIO.com, etc). It seems to install fine but when I try getting the updates I get the following error code: An error has occurred. Please report this error code to our support team. Program_Error_Updating (11001, 0, Host not found) No such host known. I can run a scan but the updates are not current. MB isn't finding any spyware/malware. I have not been able to resolve this issue regardless of how many times I uninstall/reinstall MB and yes, I removed other virus software I was running. Is it possible that updates aren't available for the free version? I'll gladly buy the paid version if that's what is required to get updates but I can't believe that would be the case. Anyway, after reading through this forum I deducted that the redirect spyware/malware I have is likely a result of my router being compromised. I reluctantly reinstalled my entire OS, something I'd rather stick a needle in my eye than do, but I sucked it up and here I am with an empty hard drive. My next step was to call my ISP and have them reset the Brighthouse router and then I called NetGear and had a tech help me with resetting my wireless router and changing the security level to WPA-2 Personal (whatever that means). Within minutes, one of those redirect pages showed up again and I'm currently still getting them. 4 solid days of this and I'm at my wits end. I feel that if I had some updated software to detect what is still in my system perhaps removal would solve the issue. Then again, I could be wrong and my router is still being compromised. I just have no idea what to do at this point but if anyone can help me to get my system clean again you would forever be my hero. I just bought this awesome Dell M6500 laptop workstation in May and it's really a shame to see this happening. TIA, Barb