cooperator

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About cooperator

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    people's Democratic Republic of Yemen
  1. Thanks a lot, I've emailed the Home Product Support agents, and I hope they will be replying to me. Also, do you not think they have a live chat session.(I've read in that page of Product Support "Currently only English speaking agents are available for Live Chat. We will translate non-English requests to the best of our ability." ) P.S. Have you had a look at my screen shot having the error code which faced me when trying to upgrade to the latest version of Malwarebytes. Also, I have NOT been faced with a problem activating my product when upgrading from version 1.51.1.1800_3 activated with the ID and key to version (2.0.1.1004). when I installed my Anti-Malware_ Version 1.51.1.1800_3, and activated it with the ID and key , and when I upgraded to version (2.0.1.1004), I noticed that the program was activated automatically without any problems.
  2. Hi, My Malwarebytes version (2.0.1.1004) is licensed and activated well. Also, Database version is v2016.08,23. However, when trying updating the current version of Malwarebytes (2.0.1.1004), I was prompted with there is a new version of Malwarebytes, and then when I tried upgrading to the latest version of Malwarebytes, I was prompted with that "There is a problem with your license key" (screen shot below) Notice: when I installed my Anti-Malware_ Version 1.51.1.1800_3, and activated it with the ID and key , and when I upgraded to version (2.0.1.1004), I noticed that the program was activated automatically without any problems.
  3. Why does no one reply to me? Could anyone at this splendid forum take some of his precious time out to reply to my previous points to finish this matter?
  4. Could anyone at this splendid forum take some of his precious time out to reply to my previous points to finish this matter?
  5. Thanks a lot, Could you please go through my four points below, and reply to them? My problem with my computer and systme is that my computer system is very slow in response, and even when loading, it takes a long time to be settled , and even webpages sometiem get unrespoinnding, and sometimes takes a long time to be shown/ opened (in MS IE, FireFox, Google Chrome) while connected to internt to a braondband connection with a speed of 512Kbps. 1- I have not Yet proceeded with running fixdamage.exe since I noticed "Some user settings may be lost after applying this procedure. If you are not experiencing any broken or corrupt service issues with your system then please don't continue" 2- After I run the FRST(FRST and Addition files are attached) in your STEP 08, and I didn't find anything, then I run the AdwCleaner by following your STEP 05? 3- However, how to know FRST detected bad files and must be removed as long as there is no fixlist shown after finishing the FRST? 4- I have tried run AdCleaner as your STEP 05, This is the logfile of AdwCleaner.exe, however, there are no results in the 'service' Since I you am not sure to what I keep and what I remove, I post the log for review. (Are all items found adware/spyware/foistware?) # AdwCleaner v5.036 - Logfile created 27/02/2016 at 13:35:48# Updated 22/02/2016 by Xplode# Database : 2016-02-27.1 [server]# Operating system : Windows 7 Home Premium Service Pack 1 (x64)# Username : Mohammad - MOHAMMAD-PC# Running from : D:\Users\Mohammad\Downloads\Programs\AdwCleaner.exe# Option : Scan# Support : http://toolslib.net/forum ***** [ Services ] ***** ***** [ Folders ] ***** Folder Found : C:\Program Files (x86)\eSupport.comFolder Found : C:\Program Files (x86)\myfree codecFolder Found : C:\Program Files (x86)\tencentFolder Found : C:\Program Files (x86)\Common Files\Innovative SolutionsFolder Found : C:\ProgramData\Innovative SolutionsFolder Found : C:\ProgramData\tencentFolder Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\myfree codecFolder Found : D:\Users\Aeidh\AppData\Local\Innovative SolutionsFolder Found : D:\Users\Aeidh\AppData\Roaming\tencentFolder Found : D:\Users\Aeidh\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\tencentFolder Found : D:\Users\Lardhi\AppData\Roaming\tencentFolder Found : D:\Users\Mohammad\AppData\Local\DriverToolkitFolder Found : D:\Users\Mohammad\AppData\Local\eSupport.comFolder Found : D:\Users\Mohammad\AppData\Local\Innovative SolutionsFolder Found : D:\Users\Mohammad\AppData\Roaming\tencentFolder Found : D:\Users\Mohammad\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\tencent ***** [ Files ] ***** File Found : D:\Users\Aeidh\AppData\Roaming\Mozilla\Firefox\Profiles\2wb7y8w7.default\searchplugins\safesearch.xmlFile Found : D:\Users\Lardhi\AppData\Roaming\Mozilla\Firefox\Profiles\9ex2dkrv.default\searchplugins\safesearch.xmlFile Found : D:\Users\Mohammad\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\QQPlayer.lnkFile Found : D:\Users\Mohammad\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\QQPlayer.lnkFile Found : D:\Users\Mohammad\AppData\Roaming\Mozilla\Firefox\Profiles\04uig4hm.default\searchplugins\safesearch.xmlFile Found : D:\Users\Mohammad\Desktop\QQPlayer.lnk ***** [ DLL ] ***** ***** [ Shortcuts ] ***** ***** [ Scheduled tasks ] ***** Task Found : update-S-1-5-21-3353856634-2765868531-2667151896-1044Task Found : update-sysTask Found : update-S-1-5-21-3353856634-2765868531-2667151896-1044Task Found : update-sys ***** [ Registry ] ***** Key Found : HKLM\SOFTWARE\Classes\Record\{37AC0F3B-749F-3B22-811B-5A019EED2E85}Key Found : HKLM\SOFTWARE\Classes\Record\{66DF7821-ED6D-3534-893C-0E89E74B0F91}Key Found : HKLM\SOFTWARE\Classes\Record\{755CAFCC-F016-3B06-8F22-945EAA3AD10D}Key Found : HKLM\SOFTWARE\Classes\Record\{903F9872-E87F-3B74-83B0-DBE10073B29D}Key Found : HKLM\SOFTWARE\Classes\Record\{4392A6CC-7940-310E-8E16-799A8D93A438}Key Found : HKLM\SOFTWARE\Classes\Record\{05660A04-00F1-3A04-AB3B-BC1074B84D67}Key Found : HKLM\SOFTWARE\Classes\Record\{9558EEB4-CDA6-3778-B53B-98076F0A1E90}Key Found : HKLM\SOFTWARE\Classes\Record\{76552F88-640C-314D-82B6-0D8A740907F7}Key Found : HKLM\SOFTWARE\Classes\Record\{B25AA9BA-FD52-3E5E-BFE3-9B106779DA6E}Key Found : HKLM\SOFTWARE\Classes\Record\{C852CF9F-37DC-35AC-926A-7E6CFFF7C501}Key Found : HKLM\SOFTWARE\Classes\Record\{C9777796-4378-3C90-B52D-7238FFFC2A5C}Key Found : HKLM\SOFTWARE\Classes\Record\{DB1BC8B2-FDBF-30E7-BE1C-AFF9160059E6}Key Found : HKLM\SOFTWARE\Classes\Record\{F3D5729C-7DEB-3850-A026-D0E323ECFEF5}Key Found : HKLM\SOFTWARE\Classes\Record\{FEC70973-CB8B-351C-8047-CAE1274CE249}Key Found : HKLM\SOFTWARE\Classes\CLSID\{3CCC052E-BDEE-408A-BEA7-90914EF2964B}Key Found : HKLM\SOFTWARE\Classes\CLSID\{61F47056-E400-43D3-AF1E-AB7DFFD4C4AD}Key Found : HKLM\SOFTWARE\Classes\CLSID\{E2B98EEA-EE55-4E9B-A8C1-6E5288DF785A}Key Found : HKLM\SOFTWARE\Classes\CLSID\{5C3B5DAA-0AFF-4808-90FB-0F2F2D760E36}Key Found : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\QQPlayer ***** [ Web browsers ] ***** [D:\Users\Mohammad\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Found : nortonsafe.search.ask.com[D:\Users\Mohammad\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Found : aol.com[D:\Users\Mohammad\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Found : ask.com[D:\Users\Lardhi\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Found : aol.com[D:\Users\Lardhi\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Found : ask.com[D:\Users\Lardhi\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Found : nortonsafe.search.ask.com[D:\Users\Aeidh\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Found : aol.com[D:\Users\Aeidh\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Found : ask.com[D:\Users\Aeidh\AppData\Local\Google\Chrome\User Data\Default\Web data] [search Provider] Found : ask ************************* D:\AdwCleaner\AdwCleaner[s3].txt - [5001 bytes] - [27/02/2016 13:35:48] ########## EOF - D:\AdwCleaner\AdwCleaner[s3].txt - [5074 bytes] ########## 5- you don't think I can also follow the other steps (Run fixdamage.exe , STEP 04, STEP 06, STEP 07), you mentioned. FRST.txt Addition.txt
  6. First of all: Thank you so much indeed for accepting my request with respect to reopening this related topic. Secondly: since I have been faced with the same issues discussed here, and when trying downloading 'FRST', and While the real protection of 'Microsoft Security Essentials' and 'Malwarebytes Anti-Malware' is disabled, When I run 'FIRST', it only took about 2 minutes, and then saved 'addition', and 'FRST' files . However, there are no entries which can be removed in the fixlist. There is no fixlist at all saved. So, what benefit is there from running FIRST as long as there are no entities shown to be fixed ???? NOTE::: I have removed the FRST.txt and Addition.txt files contents since whenever posting the post, I found 'error 'post too long' What should I do to fix this? So, Since there is no option to attach files in 'basic reply', I had to edit my post in full editor to find a chance to attach the files to this post? Thirdly: What difference is there between 'FRST' and 'AdwCleaner'? Fourthly: Should I be going ahead to be running the AdwCleaner tool after FRST didn't find anything? Fifthly: I tried running the AdwCleanr. Now, whenever running the AdwCleaner 5.0.3.6 as admin, then I see 'Database corrupted. Please uninstalled AdwCleaner and download it again', although when I clicked on 'scan' button in that AdwCleaner, then I found "loading database' is in progress so far. But I don't know why I have been faced with that error 'Database corrupted. Please uninstalled AdwCleaner and download it again' "AdvancedSetup" told me that "Basically ignore it, go find the download and run it.", and he sent me a link below, but that link is not dedicated only for the error "Database corrupted. Please uninstalled AdwCleaner and download it again''. So, I have not found any troubleshooting for this error in this link below http://social.technet.microsoft.com/wiki/contents/articles/32288.windows-enforcement-of-authenticode-code-signing-and-timestamping.aspx I really uninstalled the AdwCleaner, and downloaded another download, but the same error appeared again. Although I run AdwarCleaner, and exited the error popup(window), and then clicked on 'Scan', however, found 'loading database' has been in progress, but it wasn't progressing quickly. So, I had to close the AdwCleanr since I thought due to that error ' "Database corrupted', the loading database didn't finish.AdvancedSetup, on 27 Feb 2016 - 02:49 AM, said: Addition.txt FRST.txt