Davebert

Thank you. I appreciate it. Dave

Thank you.

You are right. I need that to be added to the white list. I wonder how many potential customers I may have lost. 😆 Do I need to or can I mark it as not solved or can you do that for me? Thanks, Dave

Ahhhhh, I just went to the download page but didn't actually try to download the file. When I clicked to download it the file explorer opens up but it doesn't block the file until you actually click the SAVE button. I didn't think it got that far before it actually blocked it. My bad. Case Closed! Thanks for all the help and hanging in there with me. I appreciate it. 😁 Dave

Yes multiple times. I do that a lot every day as a habit too. I clear all of the cache and history and everything.

Thanks, I will check back later as I have tried everything over and over and removed and reinstalled the Browser Guard to no avail. It's not causing any real issues but it must be a bug so I hope they fix it. Dave

I just realized this post is under the "Chrome" topic and I am using Firefox. I could have swore that is where I made my original post. Could somebody move this thread to the Malwarebytes Browser Guard Firefox section? Thanks, Dave edit: I originally posted this under the False Positives section and it was moved by a moderator.

I understand. I have the latest version I guess at v2.6.27 so that should be fine.

They are.

Well, I don't know why it doesn't work as I have tried what you posted numerous times and it remains the same. Here is what my interface popup looks like. I am missing the info in the right lower corner compared to your screenshot. I guess I can live with it working as is, but I was hoping to be able to reverse my decision to make sure it works.

I did what is shown (multiple times) but now it continues to allow me to visit my site and the download page and the download link without complaining. When I click the Clear Browser Guard Storage it appears to do something as I get a visual spinning circle like activity, but everything remains the same. Thanks, Dave

Thanks for helping out. But do you know how I can reset my browser guard so it detects this from my pc again? Dave

Hi, The link is https://www.soapcalculator.com/ I know how to take a screenshot but now I can't get the Browser Guard to complain that my website is potentially bad anymore. But if you check it, make sure you click on the download link from the main page. Thanks, Dave

I have some software I wrote years ago and it likely the reason my website gets blocked as the protection I use on the software may appear suspicious to some AV software. If I check my file with VirusTotal it has 11 out of 71 that deem it suspicious. I don't sell many pieces of the software but I had a sale yesterday and when the person went to download it they were stopped. They are using McAffee AV. But when I went to my website to download and test my app I was blocked by MB Browser Guard using Firefox. I said proceed anyway and it went back to the last page I was on before clicking the downloads page. So I ended up selecting "do not block this website again" and got my download and tested it with VirusTotal. Then when I went to the MB section to report a false positive it had a list of thing I need to provide. So I was going to take a screenshot of the error page but I couldn't because it worked fine as I unblocked it. So I went into the setting of Browser Guard and removed my website from the list of unblocked websites and it still allow me access to the site. I removed Browser Guard from Firefox and reinstalled it and it still allows access to my website. How can I switch that back to allow me to take a screenshot of my MB blocked website page that shows when going there or to my download page? Thanks

Thank you. ?

Here you go... This is the latest version but the prior version had the same warnings etc... Paintstorm.zip

http://www.paintstormstudio.com/ I had v2.2 on my pc for a very long time and all of a sudden today it is put into quarantine by MB. I checked Virus Total and only 2 hits. I went to the website and downloaded and installed version 2.3 and installed it and the same issue. Could someone check and verify and see if it is a false positive as it sure looks like it. I have added it to my exclusions for now. Thanks

My problems started with the Real Time Protection Is Turned Off warning and it went downhill from there. Been fighting crashes and out of or low memory errors from Win7. Also uninstalled and reinstalled and had issues with my reg code or reg server and that even locking up. Finally uninstalled it completely with Revo and will wait until it is really fixed. Ruined my whole morning...

I have been fighting MB all morning. I uninstalled it and had trouble with my registration too. It eats up all the memory and causes Win7 error messages about using up all the memory with memory low warnings and crashes. I finally just uninstalled it with Revo and will wait until it's really fixed. Arrrgghh!

I had it hit on some other IP addresses but still referencing mailchimp. Thanks for confirming the issue. DB

Just today for the first time Malwarebytes is blocking: 54.240.170.148 gallery.mailchimp.com I subscribe to homemadetools.net and once I figured out where the problem was originating from, it is in my Thunderbird mail folder with the emails that are sent from there. When I look at the image it pops the warning about blocking the above address. I can click on any of these emails in that folder and it pops the warning and the main image is missing but the rest of the mail is view-able. I guess if you go to homemadetools.net and sign up to the mailing list you can see for yourself. DB

Well I just wanted to report back that it looks like you fixed the problem with the heuristic scanning as my system completes the scan successfully. I had removed MB completely and installed Kaspersky and fought with that for cpu pegging, and came back to MB and Eset and all is fine. Cheers, DB

I guess I will wait for a fix for now. Too busy to mess with this stuff at the moment. I did however run HitMan Pro a bunch of time with nothing found except the usual tracking cookies. I also ran a scan with Eset NOD32 and no problems found. The just for kicks I started a trial of SuperAntiSpyware and it comes up clean. But when I run Malwarebytes it gets to the heiristic scan and in less than 5 seconds Windows throws an error that something went wrong and if I click debug it shows this message: Hope that helps, DB p.s. Eset has MB in the excluded files.

Ran a scan or 2 or 3 and it keeps crashing on the heuristics scan. I checked and have the latest database files. What to do? Thanks, DB

Ok, it's a little confusing but as long as you checked it and see what I see, I am good to go. Thanks, DB