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LillysG

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Everything posted by LillysG

  1. Hi & thank you. I think I know how to update MBAM and do the scan but how do I post its log I don't kow what that means. How do I paste the next download to my desktop? What do you mean by "post only DDS text in my reply. I'm sorry I know nothing about all this. I appreciate your help.
  2. I know you're trying to help and I am so happy that you are BUT I don't know how to disable MBAM or McAfee. I don't know what it is or how to launch MBAM or set protection. My icon is only showing up at the bottom of my screen sometimes. I don't know how to do # 7 & 8. I have no more problems with ID or License. How important is that error code 2, can I just ignore that?
  3. This all looks very confusing to me I don't think I can do it. I scanned this morning and have no viruses but still have that error code 2. Can I just leave it as is since I'm still able to scan? Someone else also wrote I shouldn't have 3 topics going at once and I'm sorry I did that but don't know how to delete those or comsolidate them. I'm ready to throw this computer out the window.
  4. I don't think I have any virus because Malwarebytes and McAfee are showing nothing wrong when I scan. I just got my computer back from a shop on July 2nd and they had removed 2 viruses. It's a Dell desktop. The only issue I had left until this morning was that Active Update wanting me to download 9.0VR. I already have 9.0VR. Anyway I'm just going to ignore that pop-up. I appreciate all the help that seems to be available here but since I'm not able to understand most of the things I saw on the link you provided I'm waiting as you advised. Quite a few people read my post about the Active Update but nobody replied so I guess it's safe, must mean they never heard of it. I'm going to scan again now with Maywarebytes'. Thanks so much for trying to help me.
  5. I've been having some problems after downloading Malwarebytes yesterday. I resolved those issues but this AM I got a box that says (Open Event) Failed to perform desired action. Error code 2. I wasn't trying to do a scan or anything, I was just reading mail and this message appeared. I checked FAQS and didn't see anything about this. Please help.
  6. I got the first problem solved and I can scan now and I was able to register but 20 people viewed my post about the me old info by googling and there are instructions to find anotify.exe or aolsoftware. It says to rename or delete those to get rid of this pop-up. Ever heard of this solution. When I scanned with Malwarebytes' it doesn't find it , it shows everything is OK. I appreciate your help, thanks. I know this is the wrong forum but I get no reply anywahere else but here.
  7. I am new here and hope I'm in the right forum. I have all pop-ups blocked even the ones from AOL. How do I get rid of this Active Update pop-up for AOL9.0VR? I think it's a virus (?)
  8. Do I disable my McAfee when I'm working on this? I am using AOL and I keep getting a pop up (supposed to be disabled) that says Active Update and it's for AOL 9.0VR, it's in the bottom corner of my screen. I don't know if this is legit or some virus pop-up. I know, I'm paranoid.
  9. Hi I used a trial version and saw that it had expired so I downloaded and paid but when I try to register it won't accept the ID and Key numbers that I have on my receipt. How do I look for this new download on my computer and get it to run? I am not computer friendly so I need easy instructions. Is the fee a monthly thing?
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