larryz

Thanks for the quick action!

Game Detected.txtMB version 4.4.6.132 updates 1.0.45000 component 1.0.1453 Today MB premium picked up this file on my desktop as malware. It's a RGSS3 player file and has been there since 2017; this is the first flag. One of the developers lives in my household, assures me there's no malware in it, and reports that MB often flags this file on other peoples' machines -- they hear about it a lot, apparently.

Aha. Thanks for that.

I'm running version 3.5.1.2522, component 1.0.441, update 1.0.6673 on Windows 10 build 17134.228. I, too, saw the "real-time protection disabled" flag and started looking around in the program. What defaults should I see checked in the four Advanced Anti-Exploit Settings pages? I haven't changed any, but I want to be sure they're set correctly. Thanks, Larry

Thanks for that information -- I manually updated to the latest version... but shouldn't the application be downloading and installing X.X.X version updates? I was running 3.0.6, and the latest version is a 3.1.2...

The issue: MB3 won't do a context menu file scan unless the user has reviewed and closed MB3 following a completed scheduled scan. It complains that it can't start a file scan while one is in progress (even though the previous scan has completed). This is a known issue; back in April, the word was that the developers were looking for a fix. Any progress?

Success.

Success.

Thanks, FFX, yes, I've used the cleaner and installed the latest version. I'll let it run o'nite and see if I can open MBAM in the morning.

Thanks for your response. I decided to use the cleaner and reinstall, which seems to have installed the latest version without any issues. I'm not going to wait up to see if it solves the main issue, but I'll leave the computer on overnight to see if MBAM will open in the morning. Naturally, I'm curious about the hints of an infection you mentioned -- both MBAM and Defender routinely show the computer as clear, and I don't recall cleaning off any major infections recently... what logs/entries gave you that idea, if you don't mind sharing...

It would be helpful to know if this procedure worked, because my machine is exhibiting exactly the same symptoms. I opened an issue with logs/scans a while ago...

Hi, all, hoping you can help. My Windows 10 pro 64-bit machine will start up normally, usually between 0600 and 0800 local time, without any problems. MBAM runs at its scheduled time of 1300 local, and usually reports no issues. All of the selected options remain active, and the scan record shows that they found no malware. Sometime between 1315 or so and 1700, I've noticed that MBAM will stop responding to attempts to open the application on the desktop, and it will also not perform any context-menu requested scans. Looking in task manager usually shows MBAMService, MBAM, MBAMTrayApplication and occasionally MalwarebytesAssistant (multiple instances) residing in memory but not using any CPU time (even after requesting a start). Restarting the machine re-enables the application for several hours, but then after about 7 or 8 hours, it quits responding again. Log / scan files attached. mbae-protector.xpe.zip FRST.txt Addition.txt MB-CheckResult.txt

Click on settings on the left, then about tab on the top

malc -- do you not have "scan from Windows context menus" turned on? you can do that from the settings page...

When you close your message with "Please contact me at my E-mail address to arrange for a full refund of my license fee and I'll remove your garbage product from my machine", what else would you expect? And I don't blame them. After your abusive and practically incoherent rants, I wouldn't want you as a customer either.