I understand that this must be a fairly standard reply to people's posts, but you must understand that this new version of Antivirus 2009 will not allow you to download the Malwarebytes or Hijackthis programs to an infected computer as the instructions state. It redirects whoever tries to visit those sites among many other trusted antivirus removal sites. To get around the block that Antivirus 2009 put on downloading it, I downloaded it to *my* PC which is clean saved the .exe file to my flash drive, then installed it to his PC. His system was hanging at the end of installation for a good 5 minutes, we weren't sure it was going to finish. The cleaning tool worked, though, as it has in the past for him and us. Thanks for your time and efforts. We're all set now -Kerry