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  1. Oh, it got moved here. Sorry, haven't logged in a while. Ok so it got back down again for a good while but then suddenly went back up again after some time, check this screenshot out and it's overtaken firefox, which is usually my memory hogger on the machine, over! As for that support tool, nothing's happening when I run it...
  2. I thought you said this was fixed, what's this: ? - had to restart the program, that's why the sudden drop... And in case you're wondering what version I'm running:
  3. Oh... OK, so to update you lot on what happened to my scenario, it looks like the guy decided to take his problem to the seller and they fixed it up for him instead, presumably under warranty. I was actually ready to stick in my windows 10 bootable flash drive to install windows and drivers but nope; very anticlimactic.....oh well.... Thanks for all the guidance and wasting your precious time on me I guess. ūü§ô
  4. OOooohhhh the information is stored on the Microsoft Activation Servers (MAS).....not on the computer's BIOS/EUFI (but if that's the case, how come it's not stored here too? I mean the License key at least...?) ....which means I guess it would still remember the computer being activated prior to reinstallation unless there's an expiry date in which you have to keep reactivating periodically to ensure the information stored is correct, up to date and valid for the computer! Well that would make sense then. Why didn't you guys tell me this sooner?! In that case I guess I *don't* have to tell them to visit that EDsys Computers place out and grab the key or tell them to rebuy a new windows 10 license for $200 or so when it can be done for free by using its old license key which is apparently stored with Microsoft. I haven't visited them in a while yet so hopefully they haven't bought and opened that windows 10 package...because then you can't return it....as that's what I last told them when I left there a day ago....it was either that or somehow get back in contact with the seller (EDsys Computers?) and ask them for the key.... But if the information is store on the MAS, how do you explain reinstalling windows XP, VISTA, 7, 8, 8.1 require reentering the cd key to activate when it *obviously* is already stored on the MAS? Unless this feature is only applicable to windows 10? In case it goes sideways and he doesn't *have* the digital entitlement store on the MAS(for whatever reasons), what do? Just need some contingency plans in case this happens.... Thanks, will follow this when I come over his house tomorrow....and see if a no license key activation install works due to "digital entitlement".... Well....it would technically be he's choice since it's his computer and not mine....I'm just fixing it up....if he wants to name his local account or his Microsoft account (Unless his already got one i which case he could jsut simply sign in into that) using his real name, then so be it....else I can just name it whatever he wants or whatever I want if he can't think of one or doesn't mind.... I don't even think the computer is connected by an ethernet cable....probably using the addon wireless adaptor, usb or pcie since the Q87M-E doesn't come with any onboard WiFi capabilities, at least according to Asus' product page.... I didn't check but that's what he tells me how he connects to the net with the computer. So I guess I could just simply pull that out or start it without it connected/attached....probably will need to find drivers for it too (hopefully it's got the brand and model engraved somewhere on the card or usb) unless windows 10 has default generic drivers that would work out of the box for it....
  5. Found the board: Looks like the prebuilt is almost 8 years old(or at leas the board is, going by the BIOS release time stamps) and originally for windows 7 or windows 8 with windows 10 drivers coming later........ It's all good. How does it activate if the key isn't installed in the BIOS or UEFI since neither the powershell command nor the cmd command works to pull the key out, and if I remember right this is where windows 10 uses to pre-activate windows on(On prebuilts like laptops and other prebuilt desktops/towers) since the keys no longer come on boxes or COA stickers that you stick onto the machines? ...unless the powershell and cmd commands I used on the machine was reading off the F8 startup repair's operating system specs....which of course probably wont have that information..............................which means those commands will only work if the machine was booted into safe mode or in normal mode whilst running those commands....hhhhmmmmmmmmmmmm..............but none of that matters now because I can't even boot normally or get into safe mode anyways.....
  6. Hmmm, could have them ring or rock up to these guys and find out.....looks like the computer was prebuilt by these guys.... Host name and model should be enough to get them started on if they still remember building that specific system and still have records on it....
  7. ...which the powershell and command prompt line should pull out but it pulls nothing because it's not installed in the BIOS or the UEFI firmware..... Relevant quote from linked site: So what happens if you don't even have the old key? Quote above specifically states that it *will* retrieve the old key....but there is no old key....so what's going on here? Was this a windows 7/8 to windows 10 upgrade? Or the seller used one of the generic keys, which of course doesn't show via the commands since it's supposed to show the old key, which in this case, doesn't exist?
  8. Oh, so it's a home edition....hmm. Yeah I already used the powershell command and the command prompt command and both showed nothing if you also missed that part out.... And the registry method wont work as that requires you to be booted into the windows installation you're trying to grab the key off and you can't boot into safe mode either, remember....? Unless you can run vbs script from cmd window by pointing to where you saved the file instead of double clicking on it as guided by the procedure(Similar to how we ran FRST)?
  9. Even if you shifted the folders and files over to make space, the registry backup doesn't exist so you can't restore the old registry through its backup since it doesn't even exist in the first place!
  10. ok, I found the commnds to find out your license key from a computer via cmd, supposedly: CMD: systeminfo - to find what version windows 10 it is wmic path softwarelicensingservice get OA3xOriginalProductKey Powershell: powershell ‚Äú(Get-WmiObject -query ‚Äėselect * from SoftwareLicensingService‚Äô).OA3xOriginalProductKey‚ÄĚ Bot of which came nill: ERROR: Description = Not found And the systeminfo just shows: Host Name: MININT-QRL8O33 OS Name: Microsoft OS Version: 10.0.19041 N/A Build 19041 OS Manufacturer: Microsoft Corporation OS Configuration: Standalone Workstation OS Build Type: Multiprocessor Free Registered Owner: N/A Registered Organization: N/A Product ID: N/A Original Install Date: 12/31/1969, 4:00:00 PM System Boot Time: 3/7/2021, 4:23:09 PM System Manufacturer: EDsys Computers System Model: EDCTI7C1 System Type: x64-based PC Processor(s): 1 Processor(s) Installed. [01]: Intel64 Family 6 Model 60 Stepping 3 GenuineIntel ~3601 Mhz BIOS Version: American Megatrends Inc. 1601, 10/27/2015 Windows Directory: X:\windows System Directory: X:\windows\system32 Boot Device: N/A System Locale: en-us;English (United States) Input Locale: en-us;English (United States) Time Zone: (UTC-08:00) Pacific Time (US & Canada) Total Physical Memory: 16,290 MB Available Physical Memory: 15,322 MB Virtual Memory: Max Size: 16,290 MB Virtual Memory: Available: 15,342 MB Virtual Memory: In Use: 948 MB Page File Location(s): N/A Domain: WORKGROUP Logon Server: N/A Hotfix(s): 2 Hotfix(s) Installed. [01]: KB4557964 [02]: KB4560366 Network Card(s): N/A Hyper-V Requirements: VM Monitor Mode Extensions: Yes Virtualization Enabled In Firmware: Yes Second Level Address Translation: Yes Data Execution Prevention Available: Yes ...supposed to tell me what windows version it is....is it the home edition or pro or some other??? Shame I can't just use speccy....as that's gui only....oh well, probably doesn't matter since I cant get the key out of the system.
  11. I'm going to take a wild stab here and predict the cause: So the guy had his drive full with zero space to spare, when he last go to shutdown when the computer was booting up fine, windows tried to save some settings into the registry but couldn't because the drive was all full with zero bytes to spare so half arsed it and then shutted down anyways. The next time he goes and turns it back on, the F8 startup repair comes up showing him windows wont load. That is because windows failed to saved correctly and only saved partially on last shut down.
  12. Ok, went over to his house and followed the guide and failed at step 9: His OS drive is completely filled! ZERO bytes left of his 250GB SSD! Requires at least 400MB because that's how big the config folder is. And there's no registry backup on when moving onto step 10: The folder is completely empty! And then here's me trying to grab their install key: Looks like GUI programs(or at least this key finder in particular which is the latest copy) can't start from commandline like your FRST program can.... So I would need to find one that can start from a CLI environment.... Hmmmm.....
  13. HI Kevin, Oooohhhhh I see....the F8 options I was thinking of *is* the advanced setup options that got loaded up when windows couldn't start! Been used to seeing the black and white text with white highlight on the older operating system's F8 advanced options.... Will give this a try when i come over today, thanks. I'll use Kaspersky Rescue disc OS and scan the drives too afterwards just for curiosity sake unless I'm just wasting time on that since that probably won't fix a broken registry even if it does find the culprit virus/malware in one or more files.... I'm guessing you don't have the answers to the two below questions since you've dodged them on your last reply? Thanks, Collector
  14. HI Kevin, thanks for replying! Yeah, but I wanted to see what you make of it or whether or not you've noticed it too... Well we found out the reason why windows and even safe mode don't load, factory reset doesn't work, startup repair can't fix it and uninstalling stuff doesn't work...the registry tat is required access here is borked.... Could we find out why and or how this happened or not possible? Just so I got something to say the next time I come over tomorrow. I'm going to take a wild guesses and it could be one of these three things - virus/malware wrecked havok on the system and then finally destroyed registry directly; dying drive that corrupted the registry when it tried to save some settings from its last shutdown a few months back; a program that wrote to the registry in some ways but either screwed up and then corrupted the whole registry table(im guessing a registry cleaner, defragger or some software installation), or a windows update borked it... Otherwise I guess I download a universal windows 10 ISO from microsoft, use rufus to convert it onto my flash drive and wait for him to get the license key from whoever sold him the computer and then fresh install windows...or.... I think there might be a way to grab the license key of the computer *without* needing to enquire about it from the seller.... I used keyfinder which works looking up the keys from the registry(unless the registry is so destroyed that it cant even read the key code off there?) so that could come in handy when reinstalling windows without needing to fork over money for a new copy of windows 10 or waiting for that seller to reply back with the key code.... I'll just use the same method you showed me to start keyfinder in command prompt via startup repair! ...that's of course assuming the registry is still readable, at least the parts that store the windows 10 license key info.... Also, this wouldn't be a warranty repair would it, assuming he still has warranty and was supposed to go through the guy who sold him and not through me to fix it?
  15. You can't comment even as an individual rather than as an employee? Yeah well....the addons I use doesn't work on the newer firefox version since they changed the gecko engine to quantum and touted (if I remember) that the old addons will work if ported to use the quantum engine; well some did and some didn't....the ones that didnt was because they require something that is now restricted or limited in the quantum version so it's impossible to port over....and the others, well the author have abandoned them....
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