Hello, I have the Firefox/ redirect problem also and cannot access any Antivirus websites such as McAfee or Trend Micro or Malwarebytes (currently using a noninfected computer to post this). I have run CCleaner and downloaded "mbam-setup.exe" but after selecting the option to "Run" the file, nothing else happens to install Malwarebytes. I have tried to run other antivirue programs from a cd I created and copied onto c:\ and they wont run either. I have an a version of F-secure antivirus from charter installed but cannot update it or download a new copy because the infected computer cannot access any antivirus websites. It is always a "Failed to Connect" or "Not Connected to Internet" error even though other websites are working. Any other web site will show up but will not connect to trend micro. Yet, if I ping thru the dos window, it pings fine. I removed everything from the \etc\hosts file. When I try to eamil myself a antivirus file and save it to hard drive, it seems to get saved as html and will not run. All of these issues occur Mozilla Firefox 3.0.5. I really dont want to reformat as I have some progs will no re-install disks I emailed myself HiJackThis from a noninfected computer to the infected computer and ran HiJackThis. I emailed myself back the HiJackThis log which is attached and also, pasted below. Many thanks and appreciation for any suggestions or help! Rob this is the hijack Logfile of Trend Micro HijackThis v2.0.2 Scan saved at 10:20:04 PM, on 1/17/2009 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v7.00 (7.00.6000.16762) Boot mode: Normal Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Charter Security Suite\Anti-Virus\fsgk32st.exe C:\Program Files\Charter Security Suite\Common\FSMA32.EXE C:\Program Files\Charter Security Suite\Anti-Virus\FSGK32.EXE C:\Program Files\Charter Security Suite\Common\FSMB32.EXE C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe C:\Program Files\Windows Defender\MSASCui.exe C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe C:\Program Files\Logitech\QuickCam\Quickcam.exe C:\Program Files\Charter Security Suite\Common\FSM32.EXE C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\Logitech\MouseWare\system\em_exec.exe C:\Program Files\Charter Security Suite\Common\FCH32.EXE C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\Raxco\PerfectDisk\PDAgent.exe C:\Program Files\CyberLink\Shared files\RichVideo.exe C:\Program Files\Charter Security Suite\Anti-Virus\fsqh.exe C:\Program Files\Charter Security Suite\FSPC\fspc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Charter Security Suite\FSGUI\fsguidll.exe C:\Program Files\Charter Security Suite\Anti-Virus\fssm32.exe C:\Program Files\Charter Security Suite\FSAUA\program\fsaua.exe C:\Program Files\Raxco\PerfectDisk\PDEngine.exe C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe C:\Program Files\Charter Security Suite\FWES\Program\fsdfwd.exe C:\Program Files\Charter Security Suite\FSAUA\program\fsus.exe C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe C:\Program Files\Charter Security Suite\Anti-Virus\fsav32.exe C:\Program Files\Charter Security Suite\Common\FAMEH32.EXE C:\Program Files\Charter Security Suite\FSGUI\scanwizard.exe C:\Program Files\Trend Micro\HijackThis\HijackThis.exe C:\Program Files\Mozilla Firefox\firefox.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Comcast R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Yahoo! IE Services Button - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe O4 - HKLM\..\Run: [LogitechCommunicationsManager] "C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe" O4 - HKLM\..\Run: [LogitechQuickCamRibbon] "C:\Program Files\Logitech\QuickCam\Quickcam.exe" /hide O4 - HKLM\..\Run: [bluetoothAuthenticationAgent] rundll32.exe bthprops.cpl,,BluetoothAuthenticationAgent O4 - HKLM\..\Run: [F-Secure Manager] "C:\Program Files\Charter Security Suite\Common\FSM32.EXE" /splash O4 - HKLM\..\Run: [F-Secure TNB] "C:\Program Files\Charter Security Suite\FSGUI\TNBUtil.exe" /CHECKALL /WAITFORSW O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - HKUS\S-1-5-18\..\RunOnce: [RunNarrator] Narrator.exe (User 'SYSTEM') O4 - HKUS\.DEFAULT\..\RunOnce: [RunNarrator] Narrator.exe (User 'Default user') O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm O8 - Extra context menu item: Append to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 8.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycmap.htm O8 - Extra context menu item: Yahoo! &SMS - file:///C:\Program Files\Yahoo!\Common/ycsms.htm O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll O9 - Extra button: Parental... - {200DB664-75B5-47c0-8B45-A44ACCF73C00} - C:\Program Files\Charter Security Suite\FSPC\fspcmsie.dll O9 - Extra button: (no name) - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter Security Suite\FSPC\fspcmsie.dll O9 - Extra 'Tools' menuitem: Parental... - {200DB664-75B5-47c0-8B45-A44ACCF73F01} - C:\Program Files\Charter Security Suite\FSPC\fspcmsie.dll O9 - Extra button: Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\Program Files\Yahoo!\Common\yiesrvc.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (YInstStarter Class) - C:\Program Files\Yahoo!\Common\yinsthelper.dll O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/...b?1171127148401 O23 - Service: FSGKHS (F-Secure Gatekeeper Handler Starter) - F-Secure Corporation - C:\Program Files\Charter Security Suite\Anti-Virus\fsgk32st.exe O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe O23 - Service: F-Secure Automatic Update Agent (FSAUA) - F-Secure Corporation - C:\Program Files\Charter Security Suite\FSAUA\program\fsaua.exe O23 - Service: F-Secure Anti-Virus Firewall Daemon (FSDFWD) - F-Secure Corporation - C:\Program Files\Charter Security Suite\FWES\Program\fsdfwd.exe O23 - Service: F-Secure Management Agent (FSMA) - F-Secure Corporation - C:\Program Files\Charter Security Suite\Common\FSMA32.EXE O23 - Service: F-Secure ORSP Client (FSORSPClient) - F-Secure Corporation - C:\Program Files\Charter Security Suite\ORSP Client\fsorsp.exe O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe O23 - Service: LVCOMSer - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe O23 - Service: Process Monitor (LVPrcSrv) - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe O23 - Service: LVSrvLauncher - Logitech Inc. - C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared files\RichVideo.exe -- End of file - 11667 bytes not sure if this will help but this is other log ScanSpyware 3.9 (Build 1.4) =========================== Scan Log created at: January 22, 2009 [09:09:03 PM] (GMT-05:00) Platform: Microsoft Windows XP Professional Service Pack 2 (build 2600) MSIE: Internet Explorer 6.0.2900 Processes ========= C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe C:\Program Files\Charter Security Suite\Anti-Virus\fsgk32st.exe C:\Program Files\Charter Security Suite\Common\FSMA32.EXE C:\Program Files\Charter Security Suite\Anti-Virus\FSGK32.EXE C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe C:\Program Files\Charter Security Suite\Common\FSMB32.EXE C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe C:\WINDOWS\system32\nvsvc32.exe C:\Program Files\CyberLink\Shared files\RichVideo.exe C:\Program Files\Charter Security Suite\Common\FCH32.EXE C:\WINDOWS\system32\svchost.exe C:\Program Files\Charter Security Suite\Common\FAMEH32.EXE C:\Program Files\Charter Security Suite\Anti-Virus\fsqh.exe C:\Program Files\Charter Security Suite\FSPC\fspc.exe C:\Program Files\Charter Security Suite\FSAUA\program\fsaua.exe C:\Program Files\Charter Security Suite\Anti-Virus\fssm32.exe C:\Program Files\Charter Security Suite\ORSP Client\fsorsp.exe C:\Program Files\Charter Security Suite\FWES\Program\fsdfwd.exe C:\WINDOWS\System32\alg.exe C:\Program Files\Charter Security Suite\FSAUA\program\fsus.exe C:\Program Files\Charter Security Suite\Anti-Virus\fsav32.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\LogiShrd\LVCOMSER\LVComSer.exe C:\Program Files\Logitech\MouseWare\system\em_exec.exe C:\Program Files\Common Files\LogiShrd\LComMgr\Communications_Helper.exe C:\Program Files\Logitech\QuickCam\Quickcam.exe C:\Program Files\Charter Security Suite\Common\fsm32.exe C:\Program Files\Charter Security Suite\FSGUI\fsguidll.exe C:\Program Files\Common Files\Logishrd\LQCVFX\COCIManager.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Trend Micro\Web Protection Add-On\TMWebProtectLite.exe C:\WINDOWS\system32\msiexec.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\ScanSpyware\3.9.1.4\scanspyware.exe C:\WINDOWS\regedit.exe LSPs ==== C:\WINDOWS\system32\wshbth.dll (Bluetooth Namespace) C:\WINDOWS\System32\mswsock.dll (Tcpip) C:\WINDOWS\System32\winrnr.dll (NTDS) C:\WINDOWS\System32\mswsock.dll (Network Location Awareness (NLA) Namespace) C:\Program Files\Charter Security Suite\FSPS\program\FSLSP.DLL (Protocol Handler) C:\WINDOWS\system32\mswsock.dll (Protocol Handler) C:\WINDOWS\system32\rsvpsp.dll (Protocol Handler) Internet Explorer Settings ========================== HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msn.com/ HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\system32\blank.htm HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main,Use Custom Search URL = 0 HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.microsoft.com/isapi/redir.dll?p...amp;ar=iesearch HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://www.msn.com/ HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search,SearchAssistant = C:\WINDOWS\system32\blank.htm HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 0 HOSTS ===== 127.0.0.1 localhost
