Springfield

UPDATE: As of today i can't even complete a quick MB scan.I can update to the latest version but it stops almost immediately on the system32 folder Any ideas?

Hello Not sure if the 'invading' post below my original post had caused any confusion This is my situation:- Due to a lagging pc i decided to run a MB scan.However in 6 attemptsi have been unable to complete a scan.The last 4 times the scan stumbled to crawl at the System Volume Information folder,eventually stopping completely and turning to white screen at which point,when i press to x to exit it tells me that Mawarebytes has stopped responding.No infected files have come up during any of the scans up to the point it all stops although it does generally seem a bit more stop/start than usual.A couple of quick scans have come through clear as have a couple of Mcafee scans I really would like to provide some log information as was advised to me but i am very 'un-techy' and pretty confused with regard to script blocking(please see my original post) and any help to enable me to press on would be great Thankyou

Thanks for the quick reply I wrote down both numbers but unfortunately not clearly enough so i can't tell the difference between capitals or lower case in a couple of the letters.I''ll send an e-mail off

Hi again I decided to re-install MB but am having a problem re-registering as the key number i'm putting in isn't being accepted.Is there a way i can recover this info or even get a new key number Thanks

Hello I originally posted in this topic on the general boards where i received great help http://www.malwarebytes.org/forums/index.php?showtopic=37446 Simply ,i am unable to complete a full scan on MB,although quick scans don't appear to be a problem I was pointed in the direction of this thread http://www.malwarebytes.org/forums/index.php?showtopic=9573 and to post the results on the Hijack This forum Unfortunately i need a bit of help getting started here.I don't know how to disable script blocker in order to run DDS.I have 4 browsers on my pc plus MCafee,do i have to take action in all of them and if so,how? I haven't done anything else as i'm sure it would be easier to present results in one go I would appreciate any help,thankyou

Once again thanks for replying I guess i'll have to start driving them mad over there instead

Sorry to go on here On the linked page it mentions disabling script blocker before running DDS.I have absolutely no idea how to do this.I run four browsers plus mCafee.Do i have to take action in all of them and in that case what do i have to do? I really don't want to start asking stupid questions in the other forum Thanks

Will do,thanks

Small update Before i moved over to the other forum i decided to give it one more go.I defragged and then ran a quick scan.This time it ran through without a problem.To be sure i then ran a full scan but again it stopped and stalled at the System Volume Information folder Here is the log of the quick scan Malwarebytes' Anti-Malware 1.44 Database version: 3624 Windows 5.1.2600 Service Pack 2 Internet Explorer 7.0.5730.13 24/01/2010 09:24:00 mbam-log-2010-01-24 (09-24-00).txt Scan type: Quick Scan Objects scanned: 121253 Time elapsed: 8 minute(s), 11 second(s) Memory Processes Infected: 0 Memory Modules Infected: 0 Registry Keys Infected: 0 Registry Values Infected: 0 Registry Data Items Infected: 0 Folders Infected: 0 Files Infected: 0 Memory Processes Infected: (No malicious items detected) Memory Modules Infected: (No malicious items detected) Registry Keys Infected: (No malicious items detected) Registry Values Infected: (No malicious items detected) Registry Data Items Infected: (No malicious items detected) Folders Infected: (No malicious items detected) Files Infected: (No malicious items detected) Should i still carry on with the other steps mentioned?

Ok,i'll do this,thanks again

How do i contact the helpdesk,thanks

Followed the internet explorer procedure as advised above then ran a quick scan.It stopped and stalled after 11 seconds on the following folder (1004)C:\WINDOWS\System32\mscoree.dll Ran it again,same thing Not sure where this leaves things

JUst seen the last posts,will run a quick scan first

Thanks for your advice,ill reinstall and see what happens.It is odd because i have run MB aongside Mcafee with no problems for about 2 years

Thank you for getting back to me I'm running Windows XP on a Dell desktop,with AOL as my service provider,and Firefox as my main browser For the past day or so several of my regular websites haven't loaded in Firefox,Opera,Chrome or IE.Many other websites however,for example Youtube,the BBC or this forum load without trouble. When i go through AOLs browser ,however all sites load normally.Strangely they also loaded when i experimented with an online proxy although i wouldn't use them for an extended period. This is probably an AOL issue but the fact that it corresponded with my MB problem made me think it was worth mentioning in passing. REgarding th link you provided i am a bit confused.Would i have to uninstall MB,start the process and then reinstall.Sorry if thats an obvious question.Do you think it could be a Mcafee conflict issue. Would it be worth uninstalling and then reinstalling anyway I forgot to say that i had successfully run a MB scan yesterday,after the browser problems started I have just seen your edit,and i'll read your suggestions.Funnily enough i use CCleaner on a daily basis