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tedus987

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About tedus987

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  1. so i just turned this laptop online after a year of inactivity and no detections to see this. Malwarebytes www.malwarebytes.com -Log Details- Scan Date: 5/26/19 Scan Time: 5:41 PM Log File: 28c0c886-7fd5-11e9-b49c-887873d2bc3d.json -Software Information- Version: 3.7.1.2839 Components Version: 1.0.586 Update Package Version: 1.0.10780 License: Free -System Information- OS: Windows 10 (Build 16299.431) CPU: x64 File System: NTFS User: LAPTOP-VD1VDAMR\Sarah Ashworth -Scan Summary- Scan Type: Custom Scan Scan Initiated By: Manual Result: Completed Objects Scanned: 340858 Threats Detected: 2 Threats Quarantined: 0 Time Elapsed: 4 hr, 11 min, 10 sec -Scan Options- Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Enabled Heuristics: Enabled PUP: Detect PUM: Detect -Scan Details- Process: 0 (No malicious items detected) Module: 0 (No malicious items detected) Registry Key: 0 (No malicious items detected) Registry Value: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Data Stream: 0 (No malicious items detected) Folder: 0 (No malicious items detected) File: 2 Adware.ICLoader, C:\PROGRAM FILES (X86)\MICROSOFT OFFICE\UPDATES\DOWNLOAD\PACKAGEFILES\AD3B839A-E85C-44F0-8FF6-86FEA4B8A62A\ROOT\VFS\PROGRAMFILESX86\MICROSOFT ANALYSIS SERVICES\AS OLEDB\140\RESOURCES\1033\MSMDSRVI.RLL, No Action By User, [467], [651132],1.0.10780 Adware.ICLoader, C:\PROGRAM FILES (X86)\MICROSOFT OFFICE\UPDATES\DOWNLOAD\PACKAGEFILES\AD3B839A-E85C-44F0-8FF6-86FEA4B8A62A\ROOT\VFS\PROGRAMFILESX86\MICROSOFT ANALYSIS SERVICES\AS OLEDB\140\RESOURCES\1033\MSMDSRV.RLL, No Action By User, [467], [651132],1.0.10780 Physical Sector: 0 (No malicious items detected) WMI: 0 (No malicious items detected) (end) think it might be an FP as it suggests office as adaware, ran it through virus total, only mbam and one other detected it. msmdsrv.zip
  2. threat scan came back clean. here's the MBST mbst-grab-results.zip
  3. Ok so this issue has been running for a while and each time we've not found a reason as to why. sometimes soon after Startup, Malwarebytes will pop up with this error message. "Malwarebytes is unable to load the Anti-Rootkit DDA Driver" it then requests a restart, runs a threat scan and... were clean, this wouldn't be a problem if not for the fact that it's happening more oftern. the system this keeps happening on dose not go to new site, has been clean for years, and every virus scan we do comes back clean. at this stage i wounder if it needs a freash install of malwarebytes to sort itself out. will send Malwarebytes Support Tool info once restarted and the threat scan comes back clean.
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