The CMD action completed, and I was able to uninstall the rouge incidence of the PPT Viewer. I still cannot find any AVG program; searching for AVG brings up the txt files I've sent you, as well as AVG search. But nothing else. It's not listed as a program through the control panel. (It goes right from ATI to Bing)
The laptop owner has a paid subscription to McAfee and I would have recommended Avast, because it doesn't have the confusing popup upsells that AVG does. Any thoughts on how to uninstall AVG? I tried to install a new version, but it won't let me until I uninstall the existing one, which I cannot find.
Thanks.