normar1949

Got this MWB alert for a period of about 5 minutes when I would go to Google. Then stopped. Do I have an issue, or just a passing thing. MWB premium is up to date, and scan shows no infections.

I understand, thanks for yalls time....

So to run a manual one time scan with rootkit scan enabled, what is the procedure.

Thanks so much....One follow up....I am good with leaving the rootkit button off. I assume you would use it if only you think you are infected.

About my MWB Premium Lifetime Account 1. My scheduled scans take about 1 minute, 5 sec. Is that right. Seems like they used to take a lot longer. Also cannot see where to run different kinds of scans or a "Scan Nor" button to run a scan manually. I am up to date on all updates. My pc is usually sleeping when the scan runs, but runs immediately upon wake up. 2. Under "Settings" "Application" 'Windows Action Center"...."Never register MWB in the WAC" is checked. "Let MWB apply the best WAC settings based on your system" is recommended. Should I change that? 3.Under "Settings" "Protection" ..."Scan for rootkits" is off. Should I turn that on?

Then De Activated my account, then re downloaded it, and all was good to go.

Don't know if this will help anyone, but I had to start by going to the My Accounts log in page and create an Account (separate from the account/password I use to sign in with this forum) Then could access the My Account portal with my info on it.

The EXACT same thinlg happened to me when I updated earlier this week..Got the EXACT same message. I have a lifetime license also. With the help of one of the MWB guys got it going...If you read ahead in this forum, a ton of people with the lifetime licenses are having the same issue.

DOH.....how could I not see that....meant to block those #s out with Paint before posting, but got sidetracked....Thanks for having that post removed....All Good

I am in the MWB my account....they have all my key and lic #s ame as I have written down. Clicked the Subscription tab. Do NOT see where to Deactivate

Got an email from MWB asking me to set up account separate frm this one. Did so. Re Downloaded installation ....no help

Only one machine, my PC...I purchased my MWB premium in 2011. Using Chrome

After checking other posts in the forum (which I should have done first) I believe I need to open up a support ticket. When I click on a link to take me there, the page goes dark after a second and I can't do anything...not black dark, just a shadow dark, can still read whats there but willl not let me do anything.

Also seems like I now have a temp. premium account with 13 days left.when I try to activate get pop up I mentioned earlier

Got a notice to update my MWP premium account. Wouldn't update, and got a pop up saying "The usage lever has exceeded the maximum installations allowed. There is a problem with your license key and we are unable to activate your license. Please select one of the following actions: Deactivate other devices." I have my original e mail with my key and license #. What do I need to do?

Worked like a charm. Thanks so much for the help.

Are you saying first install the free version, and then there will be a place to enter my info?

The original e mail from 2011 says to go here http://forums.malwarebytes.org/index.php?act=Reg&CODE=05 and inter key and id, but don't see where to do that

I don't understand. There is no installed version of MWB on my new computer. No data was transferred over. Starting out from scratch. Also, where do I find the Windows Action Center you refer too. Thanks for your fast reply.

Also my new system is Windows 10. I beleive there is built in virus/malware protection in 10. Is my MWB and the stuff in 10 going to be good neighbors? Do I need to put an exclusion in my MWB for whatever is built into 10.

I have had MWB pro since 2011. Great stuff. My hard drive on my pc recently crashed, and I bought a new tower. I need to re install MWB on my new puter. I have my reference # Id# and key #. Where do I go from here? Havent logged in here in a while. I hope this is the right forum.

I discovered today that under Exclusions I have www.0427d7.se....Must have been done a few years ago, as I totally don't remember this. Not causing any issues, just happened to be looking at my settings. Googled, but didn't get any real answer as to What It Is, Just curious if I need to leave it. Must have had a reason to put it there.

Thanks for your prompt answers and patience. I love this place.

Yes, thank you. How about StartupLite and Anti-rootkit, are they installed, or need to be downloaded and saved.

Yes, excellent and informative link on Chameleon. The articles I read say that up to date versions of MWB, like my pro version, have Chameleon and Anti-rootkit "already built into the application." I assume that means that the download LINKS are what is built in, and I still have to do the download and save. Or does it mean that they are already in service and protecting my pc.