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eallison

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Posts posted by eallison

  1. Greeting and Welcome to Malwarebyte

    Meanwhile waiting for a Developer to look at your problems. Have you set exclusions for your MSE and MBAM ?

    Set Exclusions for Malwarebytes' Anti-Malware in Microsoft Security Essentials on 32 bit Windows Versions:

    1. Open Microsoft Security Essentials and click on Settings at the top
    2. Click on Excluded processes on the left
    3. Click on the Browse... button
    4. Click on the + next to your primary hard drive (usually C:)
    5. Click on the + next to Program Files
    6. Click on the + next to Malwarebytes' Anti-Malware
    7. Click once on mbam.exe and click on OK
    8. Repeat steps 3-7 for the following files:
      • C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
      • C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

    [*]Click on the Add button

    [*]Click on Save at the bottom and click Continue if prompted

    [*]Close Microsoft Security Essentials

    Set Exclusions for Malwarebytes' Anti-Malware in Microsoft Security Essentials on 64 bit Windows Versions:

    1. Open Microsoft Security Essentials and click on Settings at the top
    2. Click on Excluded processes on the left
    3. Click on the Browse... button
    4. Click on the + next to your primary hard drive (usually C:)
    5. Click on the + next to Program Files (x86)
    6. Click on the + next to Malwarebytes' Anti-Malware
    7. Click once on mbam.exe and click on OK
    8. Repeat steps 3-7 for the following files:
      • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
      • C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

    [*]Click on the Add button

    [*]Click on Save at the bottom and click Continue if prompted

    [*]Close Microsoft Security Essentials

    Set Exclusions for Microsoft Security Essentials in Malwarebytes' Anti-Malware:

    • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
    • Click the Add button on the lower left
    • In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Essentials and click OK
    • Close Malwarebytes' Anti-Malware

    Set Exclusions for Microsoft Security Essentials 2.x in Malwarebytes' Anti-Malware:

    • Open Malwarebytes' Anti-Malware and click on the Ignore List tab
    • Click the Add button on the lower left
    • In the small browse window that opens, navigate to C:\Program Files and click once on Microsoft Security Client and click OK
    • Close Malwarebytes' Anti-Malware

    Thank you so much. The exceptions were still in MSE in regards to Malwarebytes, but I added the exclusions for MSE within Malwarebytes.

    Again, thank you very much!

  2. I have been running Malwarebytes since sometime in 2009, using a daily quick scan and updating the engine as new versions became available.

    This new version was the first time I have had problems updating. As mentioned in other posts, it updated fine, but when I tried to open the program, nothing happened.

    I used the mbam_clean to remove the old installation, and reinstalled with the newest version (sadly, I lost all my logs on this PC with the cleaning program).

    I reinstalled as stated, and while the program seems to be working, the actual red 'M' that should appear as the icon doesn't appear. I get the icon that is a small windows screen with three little 'desktop' icons instead of the familiar one. It doesn't seem to affect the program's running at all, just wanted to let you know in case others have the same problem (or others).

    It seems slower than the earlier versions, but that could be because this is a new install and therefore the program is looking at the PC for the first time, as far as it is concerned (or is this version slower/more methodical?)

    Thanks as always for producing a great product. There were some bumps today, but overall I have no real complaints (except maybe losing my logs). A weird icon is worth it for the protection of the on-demand scanning (I have MSE for my standard program)

    Take it and run

  3. Thank you for the link and the program, I removed all but cookies as per your instructions (thank you for those, too!). The scan remains at about the same speed, nine and a half minutes or so.

    It's not an issue, I was wondering if anyone else were seeing it was all. The longer scan is WELL worth the protection MalwareBytes offers.

    I do appreciate the help. If it gets faster, that will be a bonus, but no worries.

    Thanks!

    Amended: After I rebooted a second time and cleared everything but cookies again, the scan was down to just under 8 minutes.

    Thanks again, I really do appreciate it!

    The PC is only about 9 months old, so it SHOULD be fairly okay, but again, not a deal-breaker for what the program does for me.

    Take it and run,

  4. Generally in our testing we've found version 1.50 to actually scan faster than previous versions, however system hardware plays a big part in that.

    Please do the following to see if it helps:

    Clear Temp Files Using ATF Cleaner:

    • Please download ATF Cleaner by Atribune from here and save the file to your desktop.
    • Close all open internet browser windows
    • Run ATF Cleaner by double clicking it.
    • Once the program opens, click the box next to Select All
      • Note: this will delete all cookies saved by sites that you have visited so if you need to keep any cookies for automatic logins etc then uncheck the Cookies option

      [*]Once that's all set click on the Empty Selected button and it will remove the temporary files from your system.

      [*]If you use Firefox or Opera browsers then click the appropriate button at the top of the program and delete the temp files from them as well following the same procedure.

    Thank you for the link and the program, I removed all but cookies as per your instructions (thank you for those, too!). The scan remains at about the same speed, nine and a half minutes or so.

    It's not an issue, I was wondering if anyone else were seeing it was all. The longer scan is WELL worth the protection MalwareBytes offers.

    I do appreciate the help. If it gets faster, that will be a bonus, but no worries.

    Thanks!

  5. I'm seeing scan times much longer, and more objects examined (from 2.5 minutes to about 9.5 minutes for a quick scan, and from 145k objects to almost 200k objects).

    Would this be normal, or is there something I might want to exclude (TEMP folders for the internet?)

    Thanks for any advice you can give. Installation went perfectly over 1.46, just curious on the longer scan times and more items examined. Just wanted to know if it was only me.

    Take it and run,

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