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Everything posted by Mainard
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The runthis.bat will grab the rules.ref file out of mbam-rules.exe and place a good version of our database into your programdata folder. RunThis.bat is the only file you need to run to fix this issue.
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***False positive Trojan.Downloader.ED***
Mainard replied to exile360's topic in Malwarebytes for Windows Support Forum
RunThis.bat (run as admin if on Vista/7/8) Thank you. -
System Black Screen Cannot Boot Windows
Mainard replied to andertrack723's topic in Malwarebytes for Windows Support Forum
All, If you can get Windows to boot (safe mode or not). Download this file: Here Unzip the file then run the file: RunThis.bat as admin. This should restore all your files from quarantine. Thank you. -
All, If you can get Windows to boot (safe mode or not). Download this file: Here Unzip the file then run the file: RunThis.bat as admin. This should restore all your files from quarantine. If you cannot get into Windows, please create a new topic so that a helper/staffer can assist you further. Thank you.
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***False positive Trojan.Downloader.ED***
Mainard replied to exile360's topic in Malwarebytes for Windows Support Forum
All, If you can get Windows to boot (safe mode or not). Download this file: Here Unzip the file then run the file: RunThis.bat as admin. This should restore all your files from quarantine. Thank you. -
***False positive Trojan.Downloader.ED***
Mainard replied to exile360's topic in Malwarebytes for Windows Support Forum
Please download, then unzip, then place this file in C:\Windows\system32 comctl32.zip -
System Black Screen Cannot Boot Windows
Mainard replied to andertrack723's topic in Malwarebytes for Windows Support Forum
Hello andertrack723, First thing to do: 1. Shutdown the system (this may require you to hold down the power button until it shuts off. Next, 2. We need to launch safe mode. Turn back on the power and press F8 on your keyboard until a cmd prompt to launch safe mode with networking. Please follow the directions Samuel Lindsey posted. If you need anymore assistance please do not hesitate to respond. Thank you. -
System Black Screen Cannot Boot Windows
Mainard replied to andertrack723's topic in Malwarebytes for Windows Support Forum
Created for user. -
Allow scanning inside archives for on-demand file scans
Mainard replied to Textbook's topic in Malwarebytes for Windows
We were very excited in the QA department to have this released. -
Circular loop question
Mainard replied to ysunamiBTP's topic in Malwarebytes for Windows Support Forum
Hello YsunamiBTP, If you click the More Reply Options button it gives you the option to attach files in your response. Thank you. -
cork1958, mbam-clean will remove all traces of Malwarebytes Anti-Malware from your system. Please install 1.70 onto the machine having an issue and provide the mbam-check log. Thank you.
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Hello cork1958, The logo replacement is for the context menu icon replacement. There isn't a clean way for Windows to update the icon cache so a reboot will fix that with no issue. For computer #8 (the one having the issue) Please post an mbam-check log: Create an mbam-check log: Download mbam-check.exe from here and save it to your desktop Double-click on mbam-check.exe to run it, it should then open a log file Please attach the CheckResults.txt file which should now be located on your desktop to your next reply Thank you very much.
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But the blue icon is an 'M'... Sorry Visage, there is no way to change that currently. Thank you.
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Database hasn't been updated for xx days
Mainard replied to Nisei's topic in Malwarebytes for Windows Support Forum
Hello Nisei This setting will warn you when your database is one day out of date. This should prompt you each day when you turn on your system and launch Malwarebytes Anti-Malware before a scheduled update occurs. This will update your database once a day around 5:35pm and repeat each day. If you turn on your system before 5:35pm on a new day and launch MBAM your database will be out of date by 1 day and prompt you that the database is out of date. Depending on your needs, you can update your scheduled update to be more frequent. To edit the old scheduled and schedule a new item, the scheduler FAQ is located HERE. If you have any questions please let me know. Thank you very much. -
Can't help seeing Sherlock. Going to be a great movie.
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Hello Peterr2, Within CMD.exe you can view the help for chkdsk. Within cmd type: chkdsk /? At the top right click your profile. Once in your profile on the top right there is edit my profile. Within edit your profile click notification settings Once there you can update auto follow. Hope this helps. Any further questions please do not hesitate to ask. Thank you.
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Easter Egg in Malwarebytes' Anti-Malware ?
Mainard replied to MAM's topic in Malwarebytes for Windows Support Forum
Hello MAM, We do have an easter egg on our main page. However inside the product Malwarebytes Anti-Malware there is not. Thanks! -
Database hasn't been updated for xx days
Mainard replied to Nisei's topic in Malwarebytes for Windows Support Forum
Hello Nisei, Please post an mbam-check log: Create an mbam-check log: Download mbam-check.exe from here and save it to your desktop Double-click on mbam-check.exe to run it, it should then open a log file Please attach the CheckResults.txt file which should now be located on your desktop to your next reply Thank you. -
Hello JohnnySokko, It's possible for two programs to interfere with each other. While that occurs it would be fairly difficult to not notice this occurrence. We try to find any of these incompatibilities and report them to the development team. Sometimes a quick fix is adding exclusions between the two programs. Short answer, in general no. Long answer, there can be an issue during installation of a program. If an anti-virus has a false positive of one of Malwarebytes Anti-Malware's files (ie mbamcore.dll is false positive flagged as malware) the anti-virus would prevent the file from being placed in the program files folder and it would be placed in the anti-virus' quarantine zone. When this occurs a reinstall would be required to have Malwarebytes run properly. So a simple way to avoid this is to temporarily disable your anti-virus software. Also, sometimes when an anti-virus is installed after Malwarebytes Anti-Malware is already installed, the anti-virus software may flag our software as incompatible and run our uninstaller. After that simply reinstalling Malwarebytes with the above suggestion to temporarily disable the anti-virus would be needed to have both an anti-virus and Malwarebytes Anti-Malware running along-side each other. The edit feature on the forums becomes available once you hit 50 posts. If you have any other questions please do not hesitate to ask. Thank you very much.
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Hello JohnnySokko, We have no reported issues between the two. Issues with software can vary from applications not launching to a slowdown on system start-up while Malwarebytes Anti-Malware is loading. If Malwarebytes Anti-Malware begins having issues you can always create a topic here to begin receiving assistance with Malwarebytes Anti-Malware. If at anytime Malwarebytes Anti-Malware is installed and is showing issues contact the forums or our helpdesk and you will be assisted. Thank you very much.