-
Posts
1,706 -
Joined
-
Last visited
Content Type
Events
Profiles
Forums
Posts posted by Mainard
-
-
I have my GPS function powered-off however I still will send my nearest cell tower my approximate location... le sigh.
-
I opened this topic as per requested by user.
-
-
Windows Key + X is my favorite thing ever for Windows 8. I love the New Start Screen, and just clicking windows key and typing the app I want is what I use. Then I dock stuff into the Start Menu for things I can just quickly launch. Then shutdown is just simply Windows Key + I, then a click.
I'm very much in favor of Windows 8. I hope they can disable this new button...
-
Hello MikeRepairsComputers,
We do take ownership of folders prior to restoring the files when running our fix. It seems like something has gone wrong within the system.
Please contact our support helpdesk so that they can provide alternate fixes for the issue you are experiencing.
Thank you.
-
Hello Jackwnoe,
Do you have a errors.txt file after running the fix batch file? If so can you copy/paste the contents in your next reply?
Thank you.
-
I did the fix, but I am still having issues with itunes, winamp, windows media player and steam as well as Internet Explorer 9 will not play videos or load pages all the way. I did the fix a couple of times to see if it would make a difference, but it has not. I had been talking to someone in customer service, but they have not replied back to me in 2 days.
Hello Jackwnoe,
Do you have a errors.txt file after running the fix batch file? If so can you copy/paste the contents in your next reply?
Thank you.
-
I'd say it's people like you that keep a company like this operating.
Just to add, so much this is true. ^^^^
-
Is there anyway to retrieve dll's out of quarantine for itunes and winamp. My system wont run either because of missing dll's. Would I be safer to go and download them from somewhere else and put them in the respective folders or should I get them out of quarantine.
Also, my Internet Explorer no longer plays vids and some pages dont load since all this happened. However, my mozilla works fine. Should I just reinstall IE? Do you think that would fix it.
Hello Jackwnoe,
The restore all button within MBAM will restore the files to their proper locations, which includes those files for itunes and winamp. IF you are unable to boot into windows please boot into safe mode with networking and run the fix file.
IF you have any other questions please create a new topic describing your issue so that you can get 1 on 1 assistance from a forum helper or staff.
Thank you.
-
I was able to catch Malwarebytes before in quarantined more than 25 files. I was able to restore the files and avoid real trouble. Fortunately, my computer seems to be running fine. However, after running all of the required fixes and updates, Malwarebytes is still showing those 25 files in quarantine. I have verified that the Malwarebytes quarantine folder is empty and also that all 25 files are back in their original locations.
How do I get Malwarebytes to stop showing those 25 files in quarantine.
Hello kaschacht,
Another way to clear the Quarantine list within MBAM is to manually delete the files within MBAM's quarantine folder. This is to be done while knowing full well the files have already been restored to their original location.
Thank you.
-
With that database and with Protection Module enabled you should not get any detections.
Can you please attach your 3 most recent protection module logs?
Thank you.
-
Hello Stalker90,
What database version are you currently using on that system?
Thank you.
-
I feel tailwaggers is a place to vent off and try to feel better. This tragedy hit home to a lot of users and it puts things in perspective and my thoughts are with those in Boston.
-
Should I still try to use the fixer that was posted in a link above or just wait?
Hello jackwnoe,
Yes, please use the fix tool to have your items restored from quarantine. That should leave your system in a state that can still be used.
Thank you for your patience.
-
brickredwoot,
Yes, this fix will work on MBAM Enterprise.
Thank you.
-
Mainard - Are you available by phone?
.
-
Odd... Let's re-download the files. Delete the old fix folder you downloaded.
Re-download the file again. Then run the runthis.bat file as admin.
Thank you.
-
Ksd68,
There may be copies of the same file in your quarantine. You can check manually at the file locations listed within the quarantine tab.
Thank you.
-
Stealth,
Please exit Malwarebytes Anti-Malware's protection module. Then run the fix tool.
Thank you.
-
Pcooper21,
After you ran the fix tool. It may have copies of files already restored from quarantine. You can manually check the file locations and ensure the quarantined file exists in the directory that it states while in the quarantine tab within Malwarebytes Anti-Malware.
Thank you.
-
I disagree. I downloaded the .bat file and it will not run.
I get "Windows cannot find 'd:\mbam\RunThis.bat'. Make sure you typed the name correctly and try again. If I go to a standard command prompt (as it wont allow me to an admin one) I can run "fixtool.exe /quarantine -restore all"
It does alot of disk activity, but system is still cobbled all up.
I cannot run second part, the rules.exe as it says "ShellExecuteEx failed; code 2. The system cannot find the file specified"
still cannot install anything, and do not want to reboot...too afraid...
HELP!!
Hello Stealth111,
Do you have Protection Module still enabled? Did you boot into Safe mode? What OS are you using?
Thank you.
-
ok i did this, when i go back into malwarebyes it still doesn't let me restore the files, any further thoughts?
Please read and follow the directions here: http://forums.malwarebytes.org/index.php?showtopic=125138&view=findpost&p=669505
I will try to get your system up and running as soon as possible.
Thank you very much.
-
Hello bcr07,
What OS are you running on?
Thank you.
-
updatehelp,
Please post an mbam-check log:
Create an mbam-check log:
- Download mbam-check.exe from here and save it to your desktop
- Double-click on mbam-check.exe to run it, it should then open a log file
- Please attach the CheckResults.txt file which should now be located on your desktop to your next reply
Thank you.
- Download mbam-check.exe from here and save it to your desktop
Lasting Repercussions from April Issue
in Malwarebytes for Windows Support Forum
Posted
Hello cgtracydms,
I have updated your private message.
I will close topic as you are being assisted with corporate support.
Thank you very much.